snowears.com Reviews 

Antwoord van snowears.com

4 dagen geleden

Hi Noël,

Thank you so much for the lovely review! 😊

We’re really happy to hear you’re enjoying your oversized green snowboard jacket. It’s also great to hear that the quality lived up to what you expected and that the jacket was just as described. 💚 Hope you get lots of good days on the slopes with it!

Thanks again for your continued support, Noël — we really appreciate it! 🏂❄️

Warm regards,
SnoWears Customer Support

Antwoord van snowears.com

31 mrt 2026

Hi Maaike,

We’re very sorry to hear about the frustration you experienced with your return and completely understand how stressful this must have been. 😔

We've checked and can confirm that refund has already been issued to you. The delay in your refund was due to customs clearance, but to assist you and speed up the process, our Returns Team coordinated directly with customs so we can process your refund as quickly as possible.

We truly appreciate you sharing your feedback, as it helps us continuously improve our return process to make it smoother and clearer for all customers. If you’d like, our support team is happy to assist you personally to ensure any remaining concerns are resolved.

Thank you again for your patience and understanding, Maaike. We hope to have the opportunity to provide a better experience in the future.

Warm regards,
SnoWears Customer Support

Antwoord van snowears.com

Geüpdatet op 10 feb 2026

Hi there,

Thank you for taking the time to share your experience. We’re really sorry to hear that you haven’t received your package yet — we completely understand how frustrating this must be.

To allow us to investigate this further and follow up with the carrier if needed, could you please provide your order number or the email address used to place the order? Once we have these details, we’ll be happy to look into this for you as quickly as possible.

We also apologize if you’ve had difficulty reaching us. Thank you for your patience, and we look forward to resolving this with you.

Warm regards,
Snowears

Antwoord van snowears.com

28 dec 2025

Thank you for sharing your feedback. We’re sorry to hear that the return process felt expensive and inconvenient, and we completely understand your frustration.😮‍💨

At the moment, we unfortunately do not have a warehouse located in Europe. As a result, returns from Europe must be sent internationally, which can lead to higher shipping costs. Return shipping and handling fees are the customer’s responsibility, as outlined in our return policy.

We sincerely apologize for the inconvenience this has caused. We are actively working on improving this and hope to have a European warehouse available next year, which will make returns easier and more affordable for our European customers.💪

Thank you for your understanding and for taking the time to leave your feedback — it helps us improve our service. 💗

Best,
Team Snowears

Antwoord van snowears.com

7 okt 2025

So great to hear! 🥰 We’re thrilled our team could help you. We hope to be in Europe soon too—so happy you’re satisfied!