Helpbox UK Reviews 

Helpbox have been amazing to work with and are very flexible in helping with any queries. I will continue to work with them for the foreseeable future.

Coral was an absolute delight, made the process so straight forward and made me feel like i’m in trustful hands!

Ash and carol doing amazing work. 👍👍👍

Great service!! Brilliant customer service from Molly

Ash and Coral have both been fantastic in helping me with onboarding. Knowing nothing about starting my own company, they have been really helpful and responsive in making the process as smooth as possible.

Both Ash and Coral have been brilliant so far in my experience. Super helpful and understanding of my needs and my lack of accounting knowledge.

Fantastic service very quick to respond and kept me informed all the time.

Ash has been so helpful, and with being such a small business and a young business owner he has helped me so much with understanding a lot. Lilia has also been super polite and helpful!

Assured that support was there and available whenever I needed it.

Spoke to lilia she was professional and very clear in what she was explaining felt very much at ease

I had an urgent tax return that needed filing in order to avoid getting a bill when I actually should have been due a rebate. Necil was sensitive to the urgency of the situation, very prompt and effective at getting everything sorted. I can't recommend her enough!

Always a positive interaction.
Easy processes and quick responses to questions.

Helpbox always ready for any inquiries I have, they do not keep me waiting too long. I like that I can rely on them, that is what I need with my new business. They not just helping but offer me more options and let me choose which one suits me best. I am lucky to have them. Thank you.

Lewis Jay and Oliver are great.

From a departing customer due to inconsistencies with communication and a horrendous ticketing system that im sure works great internally, but from the receiving end prepare to explain everything multiple times over to several individuals accross varying departments.

For each person who is super helpful and really strives to do their best, there are two or three that simply pass the book and rely on the ticket delays to reply to communication sent on a Monday, who then respond at 16:29 on a Friday, dragging out issues over weeks.

The V.A.T team are great. Front line staff do their best. Thankfully I had Oliver do my last accounts. The 4 stars are for them.

During my onboarding for helpbox, Ryan and Kieran were extremely welcoming, helpful and respectful. Very happy with the service provided.

Very knowledgeable and easy going, been able to discuss any doubts in a friendly and professional way with Paddy and Coral. So far they've gone beyond any expectations.

Helpful, quick and above all human service from accountants and client service people at Helpbox. We are quite new clients but so far we would recommend them to any start up business. They answer clearly and completely to our questions.

I have to call helpbox's urgent help line any time I want them to work on anything, my requests are repeatedly ignored, and I'm regularly ghosted by their agents who promise to look into things for me.
Helpbox has misfiled my forms and led to temporary loss of liquidity in my company by delays they have caused. Helpbox having poor overview of my payroll and refusing to deal with it has caused me to incur fines.
Every time I speak to a helpbox agent, they have no overview of my company's situation, and I feel like I have to 'start again' every filing several times.
Get an accountant who can have a personal relationship with you, not this lifeless agency that ignores and forgets you exist.

I spoke with Lewis today who was extremely helpful in explaining my accounts for me. So, I thank him for his patience in dealing with my query.

Appreciate the advice and support with my self-assessment. Quick response to any queries and peace of mind knowing my self-assessment is done correctly. Thank you.