Haute Florist Reviews 

I complained about the quality and quantity of the flowers and had a reply from Rosie at Haute on 28 August to say that she'd look into it. Not another word back from her and I see that others have been fobbed off with the same vague answer. Not a company to trust or use, they clearly have no control over the quality of the flowers that are actually sent.

Dear Haute Florist,

I am writing to make a formal complaint regarding my recent order.

There has already been a great deal of upset surrounding this order before the roses even arrived, and unfortunately, the experience has continued to be extremely disappointing.

My sister has informed me that the roses arrived withered and that there were far fewer flowers than expected. This is particularly upsetting as we specifically opted for the larger bouquet, expecting it to be a substantial and beautiful arrangement.

Quite frankly, the whole experience has been a shambles from start to finish, and I am genuinely shocked and extremely disappointed. Given the price paid for the larger bouquet, I do not feel that the product received reflects what was ordered or what a customer should reasonably expect.

I would appreciate this being looked into urgently and would like you to offer an appropriate resolution, that be a full refund.

I look forward to hearing from you promptly.

Kind regards,
Charlene

Would NOT recommend. Flower selection looked lovely, a little expensive (~£70] but I thought (wrongly) that they would be worth it as it was a gift. Delivery was attempted at 6.45pm when the recipient was not there and was unavailable the following day so flowers had already had 3 days before they received them. Not good enough for a so-called upmarket provider.
Very disappointing

Great customer service, rapid delivery to Ventnor Isle of Wight. Easy and convenient to order on the website.

Flowers paid for but not delivered. Refund refused. A rip off company.

Excellent delivery !!
My wife was very happy, which made me very happy ...
Thank you & I will definitely be ordering from Haute Florist again in the future

Unfortunately, the quality of both the flowers and customer service has gradually declined over the years.

Flowers now often arrive dead or in poor condition, and deliveries are frequently delayed, even when paying extra for next-day delivery. Customer service has also become increasingly disappointing when issues arise.

Based on my recent experiences, I would no longer recommend purchasing flowers from this company.

(Don't expect any compensation if Royal Mail, decide not to attempt an adequate delivery, multiple times, we are going to have to revert to trading standards/our bank).

I would not even give 1 star but its the least I can give. I ordered a £50 bunch called Azure Meadows, it looked beautiful. Its was delivered late evening on a Saturday night so flowers were in the box for a period of time. What was received was a total embarrressment. The flowers looked wilted and frankly dead ! I was mortified my brother and his wife were very polite and said we are sure they will pick up with some water! Not the wow reaction I had hoped for. This company is by no means able as they state creating exquisite floral displays. I contacted their help line who offered a £10 on line voucher, I declined as I will not be using or recommending them again. They requested more than the 1 photo I had, I refused and explained it was an anniversary gift I was not going to cause more embarressment.

Ordered on Friday 28 Aug for next day delivery
Haute chose Royal Mail as courier
No attempt was made (recipient home and there is 24 hour concierge plus no card left ) yet Haute have zero interest in resolving this
When / if these flowers ever arrive they will of course be completely dead and an embarrassment- given the lack of customer service from Haute strongly recommend avoiding and use the many more reputable florist for your deliveries

The picture online, flowers: dusk, look NOTHING LIKE WHAT MY FRIEND RECEIVED for her 25th wedding anniversary, and after three days, they don't look any better. I feel really embarrassed that the flowers she received bear no resemblance to the photo online. I feel totally embarrassed I sent this flower brand, the flowers look terrible compared to the photo online. I'm a first purchaser, the way I've been dealt with, fobbed off, really, they didn't even try to resolve my issue. The roses were also brown and dry around the edges, and I sent in photos to HAUTE, but they just said they were as they should be. Well, I've had better flowers that I've picked from my dog’s potty park.
Really, this kind of disappointment, IM SO EMBARRASSED!! I'd proved the roses were old, and the rest looked nothing like the photo online, plus, I even got the same size of flowers in the photo, I got the MAXI size, they are weak. I feel scammed to be honest, and they didn't even say to me " for your disappointment, here's a voucher code" if they did at least I would have felt like they cared about my gripe, and I would have not felt too bad, nor would I have to do a chargeback with my bank, but as a consumer who knows my rights, (I've worked retail management most of my life), I feel they have given me no choice but to start a chargeback and try and get my money back

Absolutely abysmal, pitiful, and they call themselves HAUTE? LOL

Wouldn’t even give 1 stars, absolutely dreadful, came delivered in a flat pack box, flowers were flattened and there was only about 5 flowers in the box, was supposed to be a beautiful big Purple rain bouquet and we received about 5 horrible looking flowers, after complaining we were told that’s how the flowers were meant to look, do not recommend.

Flowers dead in less than 3 days.
Save your money and buy from a supermarket instead!

I contacted customer services who said that because I didn't contact them within 3 days, it wasn't their problem.
I was offered £10 off a new order - no thank you! I would rather not waste my money!

They may have a posh name but for artisan florists they do not supply them to their customers . They are only interested in their criteria for a complaint to be upheld. The credit they offer is worth zilch when the experience is so awful you wouldn't buy from them again.

Flowers delivered to my parents on the Wirral either didn't open or died within a few days. Customer service won’t entertain any complaints unless the receiver of your gift photographs the bouquet within 3 days. The likelihood that anyone receiving a gift would complain to the sender seems absurd, let alone takes photographs. Get your QC and product suppliers in order before going to market!
I shared one image from my mother which was not deemed adequate for a replacement bouquet. DO NOT ORDER FROM THEM!

On time delivery and a beautiful bouquet of flowers !

I ordered flowers for a specific date for a birthday and they arrived 2 days late, when they turned up they were honestly pathetic didn't look anything like the bouquets advertised looked like a small bunch of wilted weeds, I would not order from them again. If you want to be disappointed then go ahead and use them! Total rip off.
When i googled a local florist they came up, turns out they were not local! They are delivered Royal Mail so as you can imagine an order placed on Saturday arriving late on Wednesday were in a bad condition not good at all. Totally disappointing.

A beautiful bouquet of flowers. They were delivered on time and the recipient loved them.

If i could give a 0stars i would.
I pre ordered flowers on the 19th of August to be delivered to my mum for her birthday on the for the 22nd.
I get an email on the 19th to say they are picking and preparing the flowers???
I thought this was strange why would ypu pick them 3 days before they are due to be delivered. Then on the 22nd, I get an email from royal mail saying they will be delivered between 11.30 and 3.30 that day. Nothing came. We are now on the 24th and still no flowers. I contacted the company explaining all this,so i asked for a refund as god knows how the flowers will turn up if and when they do arrive. I received an email, only to say they had been dispatched for delivery on the 22nd and that was it.
Absolutely shocking, I paid for flowers, chocolates and delivery, which are not cheap.
I think its a scam and really sad my mum did not receive anything for her birthday and looks like they are not giving me a refund.
hf_709115 is my order number if Haute florist wouls like to rectify this.

Haute Flowers is hardly a suitable name for this company.
I ordered a £50 bouquet of flowers to be delivered the next day to a friend who had just lost her husband. She was holding a small memorial for friends to which I couldn’t attend. I planned the arrival of the flowers with a sympathy card to coincide with the memorial, planned for the 22nd Saturday. The flowers if we’re lucky will arrive on the Monday 24th. In what state we don’t know!
On reading reviews of the company this is a regular event. They take an order which they clearly know they can’t deliver in time. It’s a form of duplicity that have left many customers upset to say the least. I certainly won’t use them again and I would advise others not to.