Our Place Reviews 

I cannot believe how disappointed I am with this company. I’ve been a loyal customer for years and have spent a considerable amount of money on their products because I’ve always enjoyed using them.

Unfortunately, when one of my pans developed what I believe is a fault despite very little use and following all of the recommended care instructions, the customer service I received was incredibly disappointing. Rather than standing behind their product or showing any loyalty to a long-standing customer, they refused to help and simply offered a small discount towards buying another pan.

It’s frustrating to invest in a premium brand only to be left feeling that customer loyalty means very little when something goes wrong. I expected much better from a company I’ve supported for so many years.

I've been happy with most of the products I've bought. However, I had an issue with one particular pan. When I contacted customer services they couldn't do enough to rectify things. In terms of customer service, this company is second to none. It's just complete peace of mind.
In terms of the actual kitchenware, I've been happy with all but one item.
I would definitely buy from this company again

My order arrived promptly and well packaged. I love my Our Place cookware. I ordered this new pan because the one I have been using for two years, no longer worked well (food would stick to the bottom while cooking). I hope this new purchase will perform better and longer.

Excellent product and great service. Thank you

There are many reviews out there that show their pans as not as advertised. For example, food sticking, and one reviewer had to even throw out there pan because they couldn’t get the stuck on food off.
Everything needs research. I have found that with great research and experiencing the product I can make an assessment of exactly the quality and company. I tell you what? I would buy from this wonderful company again. Here’s a note. The sticker that is stuck inside your pans may leave excess glue behind. Even if you wash it, it’s not gonna come off all the way with warm mild soapy water. I did a little research and was able to remove all the glue. It may seem like its not there, but it may be there and once you cook the glue gets heated and there goes that nice purchase. Low to low medium is all you need! Dry right away! I continue to be amazed. I made a pancake, i was like oh no little food stuck. Used my silicone spatula from sabatierre and it came right up.
Olive oil will create a film on the bottom of the pan if you are using the steaming basket, so bypass the olive oil for when your food is hot ready and plated.
I bought the always pan 2.0 10 inch and the always pan mini 8.5 inch. Buy baking soda! It’s gentle on your pans and takes out most any food. I have spent no more than 5 minutes every time taking care of clean up its a breeze. Maybe you need to rub avocado oil around with your fingers, that works well too. There is such a thing as thermo shock to your purchases so always let cool first. The helper handle can get boiling hot, that’s how I can tell when the pan is heated. Always use oven safe mitts. The lid top also gets hot so be careful. And read the care instructions and research to keep your pans beautiful for years to come. I have not had these long, but since I have had them they have been my favorites for even cooking, no burnt on food, and easy handling also how light. I have RA, and my hands aren’t what they used to be so these pans make cooking and cleaning a breeze. I would recommend you try them for yourself. I have no complaints and bought my pans with my own money so these are my honest and steadfast answers. If anything changes I will update my review to reflect any discrepancies or things that may cause the loss of a star or two.

I have had the Wonder Oven for over a year. I'm mostly happy with it, but I have two complaints: the dials are extremely hard to turn, and I'm a very fit fell runner who weight trains! And I also can't see the damn things: the white print on a beige oven means I constantly have to peer. The design could be better, and the dials could be less stiff.

I really like how quick and responsive your team is with their customer service. I also like the quality of the products themselves. I am
Looking forward to using my new Wonder oven Pro!

Love the pan!!!! I bought a pan about a month before the new unlimited vanilla one and omg I fell in love with this unlimited version so I asked for an exchange and since it hadn’t been 60 days, it was approved!!!! Now I love even more my pan and will be using it all the time

I was looking at rice cookers to give as a gift, and possibly one for myself, later on. Given that I have purchased many pans from this website, I know that their shipping can be VERY slow!!! This made me be very careful in looking at the shipping time. When I saw, "Ready to ship", I placed my order. When I received my order confirmation, it said it would arrive at the end of September!?!?!?! FALSE ADVERTISING to show "Ready to ship" and then change it to 3 months later for arrival. As if that were not enough, my cart popped up on Spotify and it said, "Get it as soon as July 3rd". After I cancelled the 1st order, I wasn't about to fall into the trap AGAIN!!!! This company needs to be transparent about shipping times and they are NOT!!!! The customers should be given correct information and from there, they can decide whether or not they are willing/able to wait that long for the items to arrive. However, when they are dishonest, you only find out the truth AFTER you place your order. Customer service was no help at all!!!

JUST TO CONFIRM that this review is a legitimate review of what I experienced with this company, the order number was OP3787920. However, after the email confirmation arrived and I saw the arrival date of the end of September, I cancelled the order!!!! I will STRESS one more time that due to the fact that I was purchasing a gift, I was VERY careful to look for a shipping date and I CLEARLY saw "Ready to ship". PERIOD. That is why I decided to purchase it. It was only AFTER I did so, that the arrival date of the end of September showed up. Kia, a supervisor, who emailed me, said it was listed as a pre-order on the product page?!?!?!?!?!?!?! I don't know anything about that, BUT what I DO know is that it CLEARLY stated "Ready to ship". I HAD to pay attention because I needed the item to give as a gift and THE ONLY THING that showed up for the color green, which is what I was going to purchase, was "Ready to ship". Yes, arrival of the end of September DID show up, but ONLY after I made the purchase. She did not help a single bit!!! = l The fact STILL remains that this company needs MORE transparency. I requested a reply by 6/29/26, BUT I did not receive one until 6/30/26, which I had to request several times. I do not know the exact date that I made the purchase because it was charged to my credit card, then credited right away and as a result, both charges fell off. In addition, since I cancelled the order because I needed it to give as a gift WAAAAAAAY before the end of September, I did not keep the invoice. This company is NOT honest.

*** Interesting fact - In an email that I received today from the company, right under all of the available colors, it says "ships by end of August". Do you think what I have said is true and they have learned their lesson on transparency? It seems that way!!!

I agree with every negative review on here. This frying pan is a complete disaster. Follow the instructions over and over my stuff stuck and stuck the pan won’t even come clean. Follow the instructions using baking soda white vinegar, which is ridiculous. The pan is garbage not worth a dime, they replaced it for me twice. Customer Service doesn’t answer you no phone number horrible company. I will never purchase another item of this company again so many other pans with chemical free, save your money from this company total disaster

Amazing product qualities delivered exactly as promised. The support team is exceptional; they are proactive in helping, informing, and adjusting.

Having previous purchased Our Place cookware, which did not live up to durability expectations, my husband bought me a titanium perfect pot pro in chrome / gold for Christmas. 6 months later, the gold finish has completely disappeared from one of the handles. We contacted Our Place with photos and videos. Apparently we have to return the pot before a replacement will be sent to us. So I am without a pan I use daily for goodness knows how long. Very poor customer service. Have given it 2 stars because the pot otherwise is great.

Absolute pathetic "nonstick" we ordered $1600 of ourplace items and they all such. The titanium ones are supposedly "nonstick" and they are such big liars. Everything about that company wreaks of greenwashing and inauthentic cusomer servie (think AI chat bot). Never will orfer anthing from OUrplace again. Buyer beware!!

My first order was lost in shipping.
Joana in Customer Service worked with me on my purchase of the Titanium Pro Mini Cookware Duo in Chrome and had the 6 piece set in my hands in just a few days.
I've had a chance to fry eggs, fish & veggies with outstanding results.

I got the ‘Always pan’ which started off great but after a few months it lost its non stick and now food starts sticking. Another pan which will end up at the recycling centre.

I’ve now switched to another brand with stainless steel and as long as I make sure the pan is hot enough first by doing the check with a drop of water, I don’t experience sticking.

Don’t waste your money and just buy stainless steel.

Amazing customer service. Seamless transaction. Thank you for not putting the customer through loops to rectify a situation.

Love the pots.. Have fallen in love with them Best I ever had.

The pan worked really good and I liked it