Eureka Reviews 

Tecnici molto prefessionali e disponibili. Soprattutto Valerio Rito che ha guidato i lavori.

★☆☆☆☆ — EUREKA : PRODUITS DÉFECTUEUX, SAV AUX ABONNÉS ABSENTS — À FUIR

Je vais être extrêmement clair : je déconseille aujourd’hui cette marque.

J’ai acheté un appareil Eureka qui a rencontré des problèmes importants. Après de nombreux échanges avec le SAV, Eureka a finalement procédé à son remplacement.

Je pensais naïvement que l’histoire était terminée.

Pas du tout.

L’appareil de remplacement, un J12 Ultra, est tombé à son tour en panne environ un mois seulement après sa réception.

Et là commence le véritable problème : le SAV ne répond plus à mes mails.

Ce n’est pas une panne que je n’ai pas cherché à comprendre. J’ai passé des heures à diagnostiquer moi-même la station.

La pompe se met en fonctionnement.
L’eau arrive bien depuis le réservoir.
Le circuit peut être rempli et forcé à la seringue.
J’ai démonté la pompe et examiné son système de clapets.
Après remontage, j’ai réussi à obtenir un premier cycle de lavage complet.

Puis au cycle suivant : nouvelle panne.

La pompe fonctionne, mais l’eau ne circule de nouveau plus.

Donc pendant qu’Eureka reste silencieux, c’est moi, le client, qui suis obligé d’ouvrir la station et de démonter la pompe pour essayer de comprendre pourquoi leur appareil ne fonctionne pas.

C’est ça, leur conception du service après-vente ?

Et il y a un détail supplémentaire qui me dérange énormément : l’appareil de remplacement présentait déjà des rayures sous la station lorsque je l’ai reçu.

Je ne prétends pas qu’il s’agit d’un appareil reconditionné, puisque je n’ai aucune preuve permettant de l’affirmer. Mais recevoir un appareil de remplacement déjà marqué et le voir tomber en panne environ un mois plus tard n’inspire clairement pas confiance.

Je peux accepter qu’un appareil électronique tombe en panne.

Ce que je n’accepte pas, c’est d’être abandonné par le fabricant après une nouvelle panne d’un appareil qui vient précisément de remplacer un premier appareil défectueux.

Un SAV digne de ce nom aurait simplement répondu, ouvert un dossier et proposé une solution.

Ici, je dois relancer.
J’attends.
Je relance encore.
Et pendant ce temps, personne ne répond.

Et quand je lis les avis déjà présents sur Eureka, je constate que mon expérience n’est malheureusement pas isolée : plusieurs clients décrivent eux aussi des pannes prématurées et des difficultés importantes pour obtenir une prise en charge du SAV. (Trustpilot)

Mon verdict est donc très simple :

Produit : décevant.
Fiabilité : décevante.
Remplacement : nouvelle panne en quelques semaines.
SAV : déplorable.
Communication : inexistante lorsque le problème persiste.

Eureka peut continuer à vendre des appareils avec des technologies impressionnantes et des arguments marketing séduisants.

Mais un appareil à plusieurs centaines d’euros ne vaut absolument rien si, lorsqu’il tombe en panne, le client doit se débrouiller seul.

Je ne recommande plus Eureka.

Et surtout, je recommande aux personnes qui envisagent d’acheter cette marque de regarder attentivement la qualité du SAV avant de regarder les performances du robot.

Parce qu’un appareil peut tomber en panne.

Un fabricant qui vous laisse vous débrouiller avec la panne, beaucoup moins.

Pour moi, la confiance est rompue.

Wisch & Staubsaugroboter mit Station: Super Gerät, mit super Leistungen.
Hatte leider ein Problem mit einer Fehlermeldung, daraufhin hab ich dem Kundenservice geschrieben und die haben sich direkt und sehr nett drum gekümmert.
Trotz außerhalb der Garantie konnte ich das Gerät kostenfrei zur Reparatur (ebenfalls kostenlos) einschicken.
Nach 2 Wochen habe ich das Gerät, wieder in voller Funktion erhalten.
Vielen Dank

Eureka J 20 faulted after about 5 months. Error stated sewage pump problem. After initially offering to replace the unit, a small partial refund was given after weeks of calling international call centre. No company presence in Australia and no parts available. Complete waste of money. Do not buy products from Eureka as no consumer protection or support.

I purchased a Eureka NEC280TL Rapid Clean Pro on Amazon. It stopped taking a charge after about 3 weeks. I purchased a new charged which worked for about a week. Amazon directed me to Eureka customer service for a remedy. It was a disaster. In order to receive a refund or replacement Eureka asked me first for a photo of the model and serial numbers, then an audio recording of what the problem was even though I explained it to them several times, and finally a video recording showing them that the unit would not turn on. I send them all of those. As to the video, I made it and emailed it to them. They claimed they never got it. I emailed it several more times and they continued to claim they never got it. They then asked me to upload it to a webpage designed to take uploads which I did. They told me the page would then produce a link with the video which I should email to them. The page never produced any link. I informed Eureka of that fact several times but they stopped communicating with me. So it was my problem that their crummy vacuum and technology didn’t work. This is a company you cannot count on to do the right thing, like honor your warranties. In the end Amazon stepped up and refunded my purchase price which was done on an exception basis but shows the kind of company it is and Eureka is not.

J'ai acheté un appareil Eureka sur amazon, une shampouineuse pour tapis, résultat de grosses taches à la place de petites marques. je vais porter plainte.

On March 15, 2026, I purchased the Eureka RapidWash 430, a wet/dry floor cleaner. I was able to use it at turbo speed for a deep clean exactly once, but when I tried to use it again later, it failed. The machine stops mid-use and prompts me to charge it, though it works fine at the normal speed setting.

I have been in contact with Eureka customer service since June 1st. Rather than addressing the issue, they have been bouncing me around, repeatedly requesting the same types of information—proof of purchase, videos showing the turbo mode malfunction, and serial numbers—all of which I have already provided. As of today, July 1st, they have asked me yet again for another serial number.

I believe this has gone too far. I am exhausted by the runaround, and it seems clear that they are stalling rather than genuinely investigating the problem. I am requesting that action be taken against the company for their failure to provide proper support and resolve this ongoing issue.

Wir haben vor einigen Wochen einen Eureka J15 Pro Ultra gekauft. Dieser kam ein paar Tage später defekt bei uns an.
Der Umtausch zog sich über Wochen hin bis wir endlich die Nachricht bekamen, dass ein Ersatzgerät nicht mehr lieferbar war. Nach weiterem hin und her würde uns dann wenigstens angekündigt den Kaufbetrag zu erstatten.
Nie wieder Eureka

Terribile esperienza fino a che funziona svolge un modesto lavoro, come avete anche solo un problemino tipo riconfigurare la macchina, sono inesistenti. Assistenza non qualificata con AI scadente e servizio di assistenza inesistente se non con un'email che non commento. SCONSIGLIATISSIMO cercati prodotti migliori a prezzi simili con assistenza e serietà

Purtroppo anch'io mi devo accordare alla lunga lista di persone che hanno avuto una pessima esperienza con l'assistenza Eureka.
Ho acquistato una lavapavimenti mod. EUREKA NEW 400 che dopo circa 10 mesi di vita ha smesso di funzionare, contattato l'assistenza mi hanno rimbalzato più volte con "consigli" su come ripararla in fai da te hanno chiesto più volte la fattura d'acquisto per avviare il reso ed alla fine mi hanno detto che loro non possono avviare l'iter per la riparazione in garanzia ma che devo rivolgere le mie richieste al rivenditore chiudendo così il mio tiket... risultato? Da più di un mese ho un prodotto inutilizzabile e devo rifare tutto da capo... pessimi! Mai più Eureka!

Il t apel tous les jours pour x raison.
je n est jamais u a faire avec eureka.
Tu les bloque il change a chaque fois de numéro tu fais des menaces que je fais porter plainte et il continue a t appeler.

Leider eine extrem enttäuschende Erfahrung mit Eureka Customer Care.

Der Saugroboter wurde im Rahmen eines Garantiefalls zurückgesendet und der Eingang der Rücksendung wurde bestätigt. Seit Anfang März warte ich jedoch auf die Rückerstattung.

Über Wochen hinweg erhielt ich ausschließlich wiederholte Standardantworten mit Aussagen wie „interne Anpassungen“, „in Bearbeitung“ oder „Rückerstattung wird durchgeführt“. Konkrete Informationen, ein Zahlungsnachweis oder eine Transaktionsnummer wurden trotz mehrfacher Nachfrage nie übermittelt.

Sogar nach Übermittlung meiner PayPal-Daten und mehreren Fristsetzungen erfolgte weiterhin keine Auszahlung.

Der Kundenservice reagiert zwar regelmäßig, allerdings nur mit immer neuen Vertröstungen ohne tatsächliche Lösung. Für mich persönlich eine sehr frustrierende und enttäuschende Erfahrung.

Ich hoffe, dass zukünftige Kunden im Garantiefall bessere Erfahrungen machen.

I have requested multiple PayPal payouts and have not received any.
All verification requirements, including photo ID, were completed, yet there has been no response from support despite repeated attempts to contact them.
This is extremely disappointing and raises serious concerns about both payments and how user data is handled.

Paid for a product through Amazon using Affirm, provided full receipt, and was denied support because they don’t understand how payment works. If your warranty depends on their confusion, don’t expect any help after purchase. I’ve been in their insurance industry for a long time and I know exactly what they’re doing. Find ways not to pay or fixe it or replaced and I even told them I will send it to you. I will pay for the delivery to you guys just get it fixed and send it back and I’ll pay for that as well but no. I suggest find some other vendor to buy vacuums.

A éviter.
Aspirateur robot laveur reçu défectueux. Échange ok.
3 mois après le robot tourne sur lui même.
J'ai effectué toutes les recommandations en vain.
Le service client est inexistant
Pour ma part je ne commanderai plus cette marque

Ich bin sehr enttäuscht vom Eureka NERE10s Saug- und Wischroboter. Wir haben inzwischen zwei Geräte, beide sind nach etwas über zwei Jahren defekt – also kurz nach der üblichen Garantiezeit.

Das größte Problem ist jedoch der Kundenservice: Auf unsere Anfrage, wohin wir die Geräte zur Reparatur einsenden können, konnten wir keine hilfreiche Antwort erhalten. Es wurde uns keinerlei Lösung angeboten.

Das bedeutet im Endeffekt, dass wir zwei teure Geräte entsorgen müssen. Das ist nicht nur ärgerlich, sondern auch absolut nicht nachhaltig und aus Umweltperspektive nicht akzeptabel.

Für ein modernes Haushaltsgerät hätte ich zumindest einen funktionierenden Reparaturservice erwartet. So bleibt leider nur Frust und unnötiger Elektroschrott.

>Leider keine Kaufempfehlung für EUREKA !!!!

I ordered online a Corded Stick Vacuum on 2/10/2026. I have checked online for the status and sent email to customer support concerning the status of my order. I was told my order is still in the process of being fulfilled. I checked online status of my order on 2/17/2026 and the status is your order has been canceled. No one from the company has sent me an update. The item I ordered is still on the company web site and I believe the company will continue to advertise the item when the item is not available. I would advise to not purchase anything from this company because they will take your money and not send their product.

BUYER BEWARE!!! They will double charge your credit card and provide no customer service to fix their error. Horrible experience. I’ll be returning everything and ordering from a reputable company. Eureka is not it!

Ordered a vacuum on Feb 1. Immediately charged my credit card. Only when I checked the status of the order on February 2 read the order was canceled. No explanation as to why. Called customer service and was told they were “out of stock.” Was told I would receive a refund. On Feb 4 received an email notifying me the item was unavailable and they would be issuing a refund within 2-4 business days. On Feb 9th sent an email to see where my refund was. They responded the refund was initiated on their end and I should contact my credit card company. Feb 13th. Still no refund. This company is a disaster. I suspect they will file bankruptcy soon. They are completely incompetent and deceptive. To be charged for an item that is out of stock and then not given a refund immediately is ludicrous!!

Possibly one of the worst purchases I have ever made. Debenhams were doing a 'special' deal on them after christmas and I bitterly regret pressing the 'buy' button. The vacuum was so heavy, it was a supreme effort to get it up the stairs and when I went to use it, it just would not pick up any debris - despite covering the area a number of times. Since then, I have battled with Debenhams to refund my money - they have sent me back to the manufacturer, where I believed, I was going to receive a refund. Only to be told that I was speaking to 'tech support' and asked to go through a number of trouble shooting exercises. That was short lived as the vacuum failed the first question - suction. It had none. Back to Debenhams and they are now referring it back to the manufacturer. Never, ever, ever again will I even buy a paper bag from them - no matter how desperate I am. Never. I have been fobbed off now for 2 weeks despite quoting the Consumer Rights criteria which holds them responsible for selling such a piece of *******. Multiple choice - so many words applicable. So.......save yourself the grief - avoid the Eureka and Debenhams unless, of course you have totally lost all common sense.