Snelle levering en mooi tapijt
Snelle levering. Mooi tapijt maar pakket was beschadigd. Gelukkig het tapijt niet. Minpunt was de bezorgdienst van GLS want geen bericht gehad wanneer de levering zou plaatsvinden en bezorger stond ineens voor de deur. Gelukkig was ik thuis. Wollen tapijt zat helemaal gevouwen in de verpakking ipv opgerold en daarom 4 sterren.
Antwoord van Carpet Avenue
Dear Dorine,
Thank you very much for your review and for your kind words about the carpet. We are truly pleased to hear that you are happy with it and that it arrived safely despite the damaged packaging.
At the same time, we sincerely apologize for the inconvenience caused by the delivery experience with GLS. We understand how important it is to receive proper notification prior to delivery, and we regret that this was not handled as expected in your case.
Regarding the fold marks, we can confirm that the majority of all carpets on the market are actually stored folded and also shipped folded. This is to minimize damage to the warp and to stay within the size limits set by delivery companies. Any fold marks will gradually disappear once the carpet is able to lie flat on the floor. You can also help speed up the process by vacuuming it or gently rolling it to put pressure on the pile.
Thank you again for your honest review and for choosing Carpet Avenue.
Kind regards,
Carpet Avenue Support