Achteraf wat duur vergeleken met andere…
Achteraf wat duur vergeleken met andere aanbieders. Ook het pushen van abonnementen voor korting is vervelend.
Antwoord van Kinguin.net
Dear Maik,
Thank you for reaching out.
We are disappointed that things did not go well, and we are focused on making improvements. Please accept our apologies too, for responding to you in English, as agents using your native language are currently not available.
Concerning this review, we sincerely apologize for any concerns you may have had about the pricing of your purchase. We fully understand how this can be frustrating, and we truly appreciate you taking the time to share your feedback with us.
We would like to clarify that the fees collected are used to support and improve our platform and services. This includes optimizing website performance, shortening loading times, expanding our product catalog, and developing new features to enhance your overall experience.
At the same time, please be assured that we always do our best to keep these fees as low as possible, even though certain limitations apply. Your feedback has been carefully noted and will be forwarded to the appropriate team for further review.
We have also reached out to you about this matter under ticket number 1736991, which you can access through this link: https://kingu.in/MyTickets. Please have it checked at your most convenient time, and we look forward to hearing from you soon.
If you have any further questions or require additional assistance, please do not hesitate to reach out, and we are always here and happy to help with anything you need.
Warm regards,
Shiz