This store is a complete joke
This store is a complete joke. I ordered a few perfumes in December 2025, before Christmas, and as I was writing this comment, February 5th, and I still haven't received my package. The people giving 5-star reviews must be employees of this store; there's no contact information, and no one answers the phone. I feel cheated as a customer. Parcels from China arrive much faster, and as we know, the distance is incomparably greater. Yet, I've never had problems like I did with fragra.de. Personally, I don't recommend ordering anything there.
Antwoord van Fragra
Hello,
Thank you for your order and your feedback.
We are sorry that things did not went well with your delivery.
Delivery usually takes 2-4 business days for Germany and 6-8 days for countries outside Germany.
Our company ships all packages shortly after an order is placed, as you can see by checking the reviews of our many satisfied customers.
Our customers are also notified by email of any action we take regarding their orders.
However, the delivery company may sometimes encounter problems with delivery. The package may be damaged during transport or lost. This is why customers must reach us in order to help to start an inquiry or a report regarding the parcel.
Also the customer must add the address correct without mistakes or missings otherwise the parcel will not be delivered.
You can also contact us by phone or email, and we are always available for you. We will definitely find a solution to your problem.
The correct email address and phone number are available on the website.
TrustPilot is also a verified platform that both we as a company and those who have left feedback here, trust. The 4.4 rating from over 500 satisfied customers attests to this.
Sincerely
Your Fragra Team