Alexander

Hello Alexander,
Thanks for you review.
We are sorry to hear about this situation.
We understand your wish to contact us by phone. However, at this time, we have decided not to publish our phone number so that we can focus our efforts on the communication channels that we believe are most effective for helping our customers quickly and efficiently. This includes, in particular, the online chat and the contact form on our website. The advantage of the online chat and the contact form on our website is that your request can be quickly forwarded to the right specialist, and that all necessary data and media files are collected in one place. We greatly appreciate your understanding and patience in this matter. Your satisfaction with our service is extremely important to us, and we are constantly looking for ways to improve our customer service.
You can contact us in the live chat or at info@buycarparts.co.uk
Our email address can be found at our website https://www.buycarparts.co.uk/lnk-19012382
Please contact us at trust@buycarparts.co.uk and provide your order details.
Best regards,
Buycarparts Team

Dear Customer,

Thank you for taking the time to leave us a review.

We appreciate the thorough feedback you've given regarding this frame.

Rest assured you are more than welcome to return the glasses to us for an exchange, repair or correction within the returns period should you encounter any issues. To do so, just please kindly use the returns form and pre-paid label included in the package, or let us know if you no longer have this and we can email or post one to you.

https://www.glassesdirect.co.uk/help/how-to-return-an-item/

If there's anything else we can help with, especially with improving the rating, please feel free to let us know.

Kind regards,
Team GD