My Labrador loves the training treats…
My Labrador loves the training treats and the dental bundle.
24 augustus 2026
Antwoord van Skipper's Pet Products
Thank you Sheena for your review!
SH
Sheena Hamilton
Verenigd Koninkrijk
Reviews
Review over Skipper's Pet Products
Review over My Pet Warehouse UK
Excellent service
Excellent service. Delivered next day after ordering. I have been ordering from My Pet Warehouse for about a year and they have never let me down.
3 juli 2026
Review over Lumo
Appalling
Travelled on Lumo train on 24th June from Stirling to Euston. The journey was a nightmare. The temperature outside was hot but in our carriage I couldn’t believe that the heater was on. So no air conditioning and in addition the heater at my feet was red hot. No wonder the temperature in the carriage was unbearable. We had to leave the train at Preston to be transferred to another train as “air conditioning not working”. We spent almost an hour standing on the platform at Preston only to be told to get back on the train and get off again at Crewe to be transferred to another train. We arrived into London Euston 1 and a half hours late!
The return journey also caused problems. We arrived at London Euston for the 1016 train and found out (through Avanti help desk) that the only Lumo train that day was at 1610 hours!!! Managed to contact Lumo to be told train had been cancelled on 16 May. We received no notification of this (not even in junk folder!!) and no replacement tickets in Lumo account. We resorted to booking a return journey from King’s Cross with LNER and returned home at 5 pm.
I have e mailed Lumo with an account of this disastrous journey and await a response, which it appears may take up to 20 days!! I will take this as far as I can as no train operator should be able to get away with such dreadful service. Having read through other reviews I can’t believe the responses from Lumo. I would advise against using this operator until they admit that they are at fault and put processes into place to address the numerous complaints and issues from customers. I certainly will not let this matter rest until I receive an apology (not an excuse) along with compensation for the appalling experience we had. Perhaps contacting the media may encourage Lumo to sort themselves out and admit their faults.
24 juni 2026
Review zonder uitnodiging
Antwoord van Lumo
Dear Ms Hamilton,
Thank you for your feedback. I am very sorry to learn that your experience fell so far short of expectations, particularly during the exceptionally hot weather last week. Please accept our sincere apologies for the difficulties you encountered on both of your journeys. We fully understand how frustrating this must have been.
While we appreciate the comments and reviews shared by customers, it is important to recognise that no two train services operate under exactly the same circumstances. The reasons behind one service disruption or onboard issue may be entirely different from those affecting another service, even if they occur on the same day. Railway operators, like all transport providers, face a range of operational challenges that can vary significantly from journey to journey.
For this reason, we believe the best way to address your concerns is through your individual complaint case. This allows us to review the specific details of your journeys, including any available onboard crew and engineering reports, and provide a response that accurately reflects the circumstances you experienced on both legs of your travel. This approach enables us to fully investigate the circumstances of your journey, identify any lessons learned, and implement improvements where possible to reduce the likelihood of similar experiences being repeated for you or other customers.
Providing a general explanation in a public forum could result in assumptions that may not apply to your situation and could be misleading for other customers whose experiences were different on different services.
You mentioned the response times that have been communicated to you, which suggests that you have already contacted our Customer Relations team and received an automated acknowledgement. This acknowledgement includes a case reference and advises of the industry's maximum response timeframe of 20 working days. While this is the maximum period allowed across the rail industry and regulatory governing bodies, we always aim to respond well before this deadline wherever possible.
Should there be any reason why we are unable to respond within this timeframe, we will contact you to explain the reasons and provide an update on when you can expect to hear from us.
Thank you again for taking the time to share your feedback. We value your comments and appreciate the opportunity to investigate your concerns properly and provide a detailed response through your existing case.
I will now leave your case with our Customer Experience team, who are best placed to investigate the issues you have raised and provide you with a detailed response.
Kind regards
Review over Skipper's Pet Products
Antwoord van Skipper's Pet Products
Hi there, thank you for your feedback!
Review over Skipper's Pet Products
Antwoord van Skipper's Pet Products
Thank you for your feedback on this! We really appreciate hearing this!
Review over Octopus Energy
Excellent customer service
My experience with Octopus has been nothing but excellent. Customer Service appears to be taken seriously and I have always received efficient and friendly advice whenever I’ve had to contact octopus with an issue which has always been resolved. It is easy to find a contact number on the app/website and to speak to a human! Other companies could benefit from following Octopus’s example. In particular today I received first class service to resolve a problem with my EV charger. Ben (from Brighton) was absolutely brilliant and from the outset explained clearly how to solve the problem. 10 out of 10 Ben!
16 december 2025
Review over Openreach
Excellent communication
Excellent communication. All completed on time and effortlessly. Friendly and efficient service.
11 december 2025
Review zonder uitnodiging
Review over Skipper's Pet Products
My dog loves Skippers products
My dog loves Skippers products. Very quick next day delivery.
1 oktober 2025
Antwoord van Skipper's Pet Products
Thank you for your lovely review!
Review over InPost UK
Reliable Delivery
I love using In Post for sending and receiving parcels. Quick, easy and efficient process. I’ve never had any issues with delays or lost parcels. Excellent communication and tracking information. I wish more delivery companies were as reliable.
8 oktober 2025
Antwoord van InPost UK
Thank you, Sheena, for your wonderful review! We're thrilled to hear you find our service reliable and efficient.
Review over Skipper's Pet Products
Royal Mail delivered on time
Royal Mail delivered on time. Willing to pay the extra £1 to ensure parcel gets delivered on time after a negative experience with Evri. My dog loves Skippers and enjoys her daily dental chew and training treats. Her teeth are immaculate!
3 september 2025
Antwoord van Skipper's Pet Products
Hi Sheena, thank you for your fantastic feedback! We pride ourselves in our 100% natural treats and excellent customer service. It's so great to hear that you're also seeing the dental benefits of our tasty treats too. We look forward to keeping your treat jar topped up in the future!
Review over InPost UK
Antwoord van InPost UK
Thank you, Sheena, for your kind words! We're thrilled to hear you found our service excellent and the process quick and easy.
Review over Skipper's Pet Products
My dog loves the Skipper products and…
My dog loves the Skipper products and we’ve been ordering from them for a few months with no issues. However, my recent order has not been delivered yet and this is down to Evri. I’ve received excellent customer service from skipper’s who are trying to resolve the issue. I have no faith in Evri as a delivery service and would suggest another delivery service is used.
11 augustus 2025
Antwoord van Skipper's Pet Products
Hi Sheena, thank you for your dedication towards Skipper's! We have taken your feedback on Evri on board and will be sure to consider this moving forward.
Additionally, there is now an option at checkout to select Royal Mail for delivery if this is preferred.
Review over Evri
Poor communication
I have tried to contact Evri for over a week regarding a parcel which has not been delivered, with no success. Tracking information shows parcel is constantly being returned to delivery depot, in transit, shipping. Out for delivery etc. This has been almost 2 weeks. I have a case number but no communication about where the parcel is. Numerous phone calls to speak to someone meet with no success. Every day tracking informs me parcel is out for delivery and every day it isn’t. Why is it so difficult to speak to a customer adviser. I email, phone, chat everyday but with the same result. I am losing patience.
25 juli 2025
Review zonder uitnodiging
Antwoord van Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Review over InPost UK
Antwoord van InPost UK
Thank you, Sheena, for the 5-star review! We're thrilled you find our service quick and easy to use.
Review over Skipper's Pet Products
Prompt delivery and a great variety in…
Prompt delivery and a great variety in the training bundle.
23 april 2025
Antwoord van Skipper's Pet Products
Glad you loved the variety in the training bundle! Thank you! -Heather
Review over InPost UK
Easy way of picking up parcel
13 maart 2025
Antwoord van InPost UK
Thank you, Sheena, for your positive feedback! We're glad you find our parcel pick-up service easy.
Review over Hobbs
Excellent service
Excellent service from the staff at the Glasgow store, particularly Claire who was very helpful dealing with a return.
3 maart 2025
Review zonder uitnodiging
Antwoord van Hobbs
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so glad to hear that you were provided with an excellent service when shopping with us in store and Claire assisted you with completing your return in a timely manor.
Kind Regards
Hobbs Customer Care
Review over Ticketmaster UK
Excellent event
Excellent event. VIP experience was very good. However, we were disappointed to be served a post concert drink at 10 pm and then asked/told to leave at 10.05.
23 januari 2025
Review over Trainline
Quick and easy to use
18 februari 2024
Review over Yodel by InPost
Yodel put a card through the door when…
Yodel put a card through the door when I wasn’t in. There was nothing written on the card - no date; no time; nothing to say what had happened to my parcel.
20 mei 2023
Antwoord van Yodel by InPost
Hi there, I am sorry to hear about your experience thus far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Social Media Team