nina Tolstrup

Super service - my bike was collected and delivered back. Live updates on the delivery and my bike was serviced and it was an all over smooth and great experience

they do not have a return service so all website info is not correct. I tried to return a dress that was to big and they offered to send a smaller size for and extra £ 9. I got a small dress, but it had a faulty print and was not usable. I then asked for a full return but was told that the postage would be £50 !! I thought I bought from an UK company, but this is a Chinese operation. I was then offered 40% of my first payment returned? This is obviously a scam. The quality is also terrible - what looks like a cotton dress - was a 100% synthetic material but not really usable for a hot summer day and unpleasant to wear. It is really pity that there companies a polution to trust in buying online.


mail received from Emily Parker !! (Obviously an invented person, as this is coming from China)

Hi Nina,

Thank you for your patience. I completely understand how frustrating this situation can be, and I genuinely appreciate your time.

As a final goodwill resolution, we can offer you a 40% refund to your original payment method, with no return required. You keep the item, and once confirmed, the refund will be processed immediately.

Alternatively, if you prefer a full refund, you may return the item at your own expense. Returns are sent to our international warehouse, with shipping costs typically ranging from $30–$50 USD per item. Once the item is received and inspected, the refund will be processed according to our return policy.

If you would like to proceed with a return, we completely understand. To help ensure the return is properly identified and processed by the warehouse team, we kindly ask that the attached return request form be completed, printed, and prepared first before we provide the return instructions and return address.

Once the form has been fully completed and printed, please send us a clear photo and screenshot of the completed form for review. After this has been verified, we’ll gladly provide the appropriate return address and next steps accordingly.

Please also note that once the item has been shipped, the return tracking link and shipping receipt must be shared with us so we can properly monitor and review the return upon arrival.

This process helps us ensure that the parcel can be correctly matched to your order and helps avoid delays during warehouse inspection and processing.

Because of the shipping costs, transit time, and inspection process involved with international returns, most customers choose the 40% refund without return as the faster and more convenient solution overall.

Please let me know how you’d like to proceed, and I’ll take care of everything for you right away.

Kind regards,
Emily Parker
Wilson & Carter

the planters are as sold and delivery fast and tracked. Will use again.

Great service. I called and got straight through to a helpful lady. We have had our tap installed and there was a small incert
missing - misplaced by my plumber. We had a new one posted to us with a next day delivery

great service - easy to book and bike picked up and delivered as requested

Easy to order and was delivered quickly and as advertised

I love my Zoe experience- I learned a lot and have use this insight moving forward. I was less impressed with the afterlife as a zoe user. I did not need to keep my subscription as I did not feel the need for that but would have like to access the Zoe app with all info that I had paid for up till I finished the subscription but that is not possible. So I can’t access my data and has no sense of being part of the zoe community

I ordered a mattress from Sweetnight on Amazon and they keep changing the delivery date - still waiting- now it should arrive tomorrow but has not been dispatched- so that is not happening. This has been going for weeks - with new delivery dates every second day !? And of course - no one to contact or talk to.

We bought a VOS Exposed Dual Outlet Rigid Riser Thermostatic shower set from Drench. It was faulty and the water did not run normally. We had to get our plumber out 5 times, trying everything to troubleshoot the problem - changed both cartridges but that did not help. No help from Drench apart from sending out new cartridges. We bought a new shower mixer from Nosa and it works perfectly. Returned the shower mixer but was told from Drench's supplier that there was no faulty with no explanation why it did not work in our shower. Our plumber has installed more than 500 bathrooms and never had a problem like this. We had the plumber out 5 times at our cost and also had to buy a new mixer. Conclusion - I will never buy Drench again.

got my order done over the phone as I had some special requirements - it was quick and easy

I was victim of fraud due to Tides lack of security measures at the time (a year ago) - it was a big amount of money and I could not speak to anyone and just got a text - stating that I had been a victim of fraud and they could not do anything about it. After a year having taken my case to the Ombudsman - I got my money back. Tide appealed the ombudsman decision - so it took another 5 months for the final decision- and the refund to be made - no letters or sorry - just a transfer. Tide changed shortly after my fraud there security measures, which other bank had in place at the time and which would have prevented my fraud. Tide are for sure not on your side and when things go wrong - you got a chat box in your app - where you will get standard replies from. Keep you amounts small in your Tide account.

This is a con business - just putting it out there.

I ordered an iphone the 3th of December - a Christmas present for my son. 7 working days or less delivery time. The phone was never delivered and I have now 18th of December been told that they can't deliver before Christmas and a refund will take 14 working days and also has to be investigated - if possible?

This email is to confirm your recent order.
Date 03/12/2019
Thank you for your recent purchase.
Orders are dispatched up to 7 working days but we aim to dispatch quicker.
Once your order is prepared for dispatch it will be sent using one of our next day delivery courier services. You will usually receive an email or text notification with your tracking details.

On 18 Dec 2019, at 21:31, Quick Mobile Fix

Good afternoon,
Thank you for placing your order with Quick Mobile Fix.
Unfortunately, our logistics team have identified your order as being unlikely to be dispatched and delivered to you in time for Christmas and that it's very likely to be dispatched and delivered to you in the post Christmas period.
Please let us know if you will like to proceed with a post Christmas dispatch or if you will prefer to cancel your order.
Please confirm how you wish to proceed by responding to this email. We apologise for any inconvenience caused.
Kind regards,
Team Quick Mobile Fix


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​Thank you for your contact today
​
Before we explore this request, we would like to make you aware, the refund policy/ timeframe is 14 working days

We look forward to hearing from you

Kind Regards
Customer Services
Quick Mobile Fix

to long waiting time at the appointments

Was recommended to have an operation but I have managed with keeping fit and have not had any back problems for over a year. So I think at this point it was not the right advice I was given