Jayne Brookes

tiles arrived smashed to pieces

Easy ordering, gorgeous product - yes plug sockets and switches can be gorgeous.

I ordered a £300 lamp June 30th.
Was given a tracking number, it's still showing as being in China.
China.
I believed the company was in the Netherlands.
Despite multiple emails and very polite responses - which I suspect are AI generated - and being told Parcelforce have the package - I called them and they told me it was still in China, I can see no resolution or light!
So I've lodged a dispute with my bank.
AVOID THIS COMPANY.
AVOID THIS COMPANY.
SHOP ELSEWHERE

Extremely helpful and very quick to act.
Thank you

Wish I would have read the reviews before parting with my money.
Everything said is 💯 correct.
Cheap nasty shoes, very poorly made, come from China - 10% refund offered.
Absolutely rubbish, went in the bin.

Sellers aren't protected by Vinted at all! I've sent items out and they've been deliberately damaged, so the buyer can get full refund if they don't like the item. The onus is then on the seller to prove the items weren't damaged. Buyers change their minds and don't collect items, which are then returned to the seller with no remuneration at all.
And don't get me started on the STUPID questions asked and LOW BLOW offers!
Donating everything I have to charity in future

This company is a complete sham. Customer service is an absolute joke. I e said this in 2 reviews already, but you keep sending requests for reviews, you can't even get that right so you really deserve all the bad press.
I was left without a bed for 6 weeks, three cancelled delivery dates the first was cancelled the night before a d the day after I'd got rid of my bed. I struggled to get a refund and when I did get a refund I was offered compensation - a £50 voucher to spend at Dusk!!! Seriously???

Great communication, delivery drivers were fantastic - turned up when they said, carried the boxes in for me. Furniture is GORGEOUS, good quality, easy to put tigether

I was a bit wary of buying furniture online after my shocking experience with Dusk.com, but I was tempted by Daals gorgeous range. Ordering is easy, communications are great, I was given a delivery time, the actual delivery date was the same again communication great, the driver called the night before to give me a delivery time - and exact time, not a window!
And they arrived at that time. Delivery is to doorstep, but as I am a woman of a certain age and was home alone as a courtesy they carried the furniture inside (5 boxes), and that kind of service/kindness makes you come back.
Big thank you to Craig and Nathan, great representatives of Daals.
As for the furniture - I will update when it's assembled and in situ.

Gave me a delivery date for my bedframe, I got rid of mine, courier sent an email the night before to say delivery cancelled as the bedframe hadn't arrived, this happened again and again. I spent 6 weeks sleeping on a mattress on the floor. I got apology emails, I cancelled my order and was told I would have to return the bed! I was also told as a courtesy I wouldn't be charged £39.99 fee!
Dreadful service, dreadful customer service.
I also had to wait for a refund, I was promised compensation - but nothing arrived.
This isn't a one off either - read the Trustpilot reviews.

Ordered and paid for a Manhattan bed frame. February 28th 2025. I was contacted by the delivery driver 3 weeks later to arrange delivery but as the flooring hadn't been done I delayed until 4 April.
I got rid of my bed frame ready for delivery.
3rd April the delivery service emailed to say that the delivery was cancelled as the bed frame hadn't arrived.
All very confusing???? Why arrange a delivery with out the goods????
I've tried contacting dusk without any luck, customer service is non-existent.
I've looked online but it says my order is 'on hold'.
I'm sleeping on a mattress on the floor!
This is a really poor show!

UPDATE:
Dispute the 'heartfelt apology' below I still haven't heard anything back from DUSK. So I'm still on a mattress on the floor!
There are SO many similar complaints I really think a joint complaint to trading standards or maybe a tv consumer show is warranted and would carry weight.
This shouldn't be allowed

I've been with Biffa a long time, but found my prices had crept up. Naturally, I was disappointed
Frank resolved my dilemma and sorted me a much better cheaper plan, whish stopped me from taking my business elsewhere.
Thanks Frank

Everybody I know (me included) has had negative experiences with insurance companies when it comes to claim time.
When you're pets are poorly you really need that not to be the case.
Manypets are a fantastic company, I had one call about the claim after my Daisy had a big operation, they communicated with the vets and paid out in full, very quickly. It was a hefty bill so I was really relieved.
Thank you SO much for your fabulous service.

Tiny little plugs, delphiniums didn't look great, 2 died off. Begonias - the colours were all mixed, including whites and yellow not what I wanted at all. Once planted they have flourished, and are beautiful

Great prices, convenient location

Ordered an food mixer, discounted by £60, sounded to good to be true, but it arrived and it's perfect

Everything looks great online, but the fabrics are SO cheap, I sent back most of my order, and the items I did keep -2:jumper dresses 1. Shrank in the wash 2. Bobbled after 2nd wear. I received a refund quickly for returned items. I won't be ordering again.

Warm friendly staff, proffesionals but very caring with the dogs.
Wouldn't go anywhere else.

First visit with Fara , always a bit daunting.
She was given a warm fussy welcome, which she loved.
Came out an hour later, shiny, clean, stripped, clipped and teeth brushed. Complete with complementary bandana.
Great job, see you again soon

After a home burglary, I chose ADT. I was given a reasonable quote and added two cameras. I paid the amount required to organise installation. I got a call to arrange the installation, but it was only for two cameras.
The contract was cancelled. The salesman sent a text saying that he would send a new contract with the correct order, which would be the same price - which sounded odd. However, the deposit was 3x as much when the quote came through. I decided not to go ahead with ADT; I've tried contacting them to organise a refund of my deposit. I spoke to someone in customer services who was incredibly rude and told me to contact the salesman - I explained I had tried that, and there had been no response. I have had to raise a dispute with the bank to get a refund.
Unbelievable!