DAVID PARTRIDGE

I see I am not the only person who has had problems with this service. Unit arrived at hotel and worked fine for exactly a week (to the minute) then stopped working. I am sure that they turned it off as they thought it was a week's rental rather than 2 weeks but they denied this. Either way, it left us in a very difficult position. We had to take on eSims to cover ourselves which we did for a day but with no response I then booked eSims again for three further days. After I had done this they responded and asked me to do a reset process which I did and the unit started to work again. On my return, we requested a full refund to cover the costs of the eSims. It took 3 emails to get a response and only after I had said I would be reporting this to my credit card company and writing a review about my experience. I was finally issued with a refund for just 1 day and told that I was blackmailing them and faced a fine or prison sentence. It rather felt like they were blackmailing me!! I always leave honest and factual reviews and they had a real opportunity to rescue this situation but decided not to. There are many pocket wifi companies out there - I would recommend trying someone else.

Delivery was on time and guys were helpful

Disappointed with the description of our trip and the confusion that ensued. The package stated an Armotherapy treatment for each person during the stay. We tried to book these prior to arrival with the hotel and were told that this treatment was only access to the jacuzzi and steam room. As this is not a "treatment" I raised this with the hotel and Luxury Escapes. This dragged on with many conversations with LE staff saying that it did indeed include a treatment before finally a member of staff pointed to the FINE PRINT which explained that it was not a treatment. I obviously accept that the fine print detailed the offer but the description is very misleading, the response was very poor and took far too long to get to the conclusion. Just disappointed as this tarnished the build up to the holiday and left us feeling rather cheated and misled.

Good customer service and quick settlement of claim

Paid £7.99 for next day delivery for an order that was only £7.99 itself so was very disappointed to only receive the goods at 20.50. I do not really call that next day.

Prompt delivery. One of six light fittings did not fit onto lighting track as fixing mechanism was different from the other five. It took far too long and an unacceptable amount of chasing to get this rectified.

I have now had two incidents over two years with Audible.com. Charges appear erroneously on my monthly credit card statements from this company. The first time in 2014 my daughter signed up to a free trial and cancelled before the end of the trial date. They continued to charge my account. My credit card company stepped in and stopped these charges coming through. In August of this year, these charges started again without notice and without a trial or an account being set up by any member of my family. Despite numerous emails to Audible.com they state that unless I can give them the email address linked to the account being charged, they cannot review it. The problem is that I have given them all the possible email addresses we have as a family and none of them supposedly link to an account. How is it that they can therefore charge my credit card? How is it that a company that is taking money without permission from someone's credit card account cannot identify the account that they say is set up to allow them to take that money? This has now been going on for four months and I have had to again get my credit card company involved. We are still to get to the bottom of this but I have spent many hours on emails and telephone calls to try and resolve an issue that should not have occurred. In the region of £50 has currently been charged to my credit card. I imagine no compensation for my time or inconvenience will be forthcoming. Reading various websites and blogs, Audible seem to be doing the same or similar to a large number of people. They need to sort out their charging policies, account search engines and customer services. This is an Amazon company and is affecting the good name that Amazon has.