Inleggen lukt, opnemen niet
Ik was gelokt door de bonusrente. Geld op de rekening zetten gaat prima, de app is makkelijk en duidelijk. Maar zodra ik een bedrag op wil nemen (ik moet helaas een groot bedrag ineens betalen voor een uitvaart) ga ik keer op keer in veiligheidsmodus en mag ik max 500€ overmaken.
Antwoord van bunq
Hey Annika👋 We're really sorry you're running into this right now, and we'd like to help you sort it out as quickly as possible.
At bunq, your security is our top priority. We enable Safety Mode to protect your money and personal data whenever we notice any unusual activity on your account. You can learn more about how this works here: https://help.bunq.com/articles/additional-payment-limits-were-applied-to-my-account-what-does-that-mean
Our team treats these cases with the highest priority, and you'll be notified immediately via email and in-app notification once it's done. Given the urgency, we'd love to look into this with you right away. Please reach out to us at support@bunq.com and we'll get this sorted for you.