Chris

Easy to configure which tests I want. Improved process now for blood extraction, making this part of the process less stressful. Easy to package and ship. Results processed very quickly and with the ability to see historical readings, I can see a long term health trend around key vitals. Advice seems very proportionate and sensible. Very professional experience from ordering through to results.

Purchased a Dyson v16. Initial impressions were very positive however cleaning experience has been a nightmare. Unit constantly says it’s blocked. Check for blockages, clean out dustbin and when needed clean filter. Unit only comes with one filter which is a massive flaw. I’m now finding after two cleans of the house the unit states blockages and filter needs to be cleaned. I contacted Dyson support and completely useless. The problem is they ask you to follow the procedures I’ve already followed. Requested a replacement filter but advised I needed to go through the troubleshooting procedure. Filter now washed so have to get back in contact in 24 hours. You would have thought if I’d spent £800 on a vacuum and then asked for a filter replacement on the basis I’ve followed the steps, they would send one. But no. Incompetent customer service and low quality product. Last time I buy a dyson product.

3rd car purchase now through Drivethedeal. As before, excellent customer service. Fantastic deals across a range of manufacturers. Can’t recommend enough.

Really great experience from ordering through to delivery. Super helpful staff in store who took us through options and services. Order process was really efficient. Everything managed digitally and clearly outlined next steps and estimated delivery timelines. Ahead of delivery, we were contacted to advise our furniture was ready. Options provided for delivery dates. Time slot was provided. On day of delivery, delivery specialists (Hatim and Nabeel) contacted us to confirm they would be with us soon. Everything setup and all packaging removed. Both were very polite and considerate. Overall a great experience and looking forward to enjoying our new sofas. Thanks to all the team.

Ordered a Tesla air compressor and tyre repair kit from the Tesla UK website in March. A few days later the item was updated to despatched. It’s now May and I have no order. The item has not shipped with DHL. I’ve asked for an update multiple times. Annoyingly you have to use chat via the app to speak to anyone. Advised each time that it has been escalated. I have asked for the order to be cancelled and had no reply.
Embarrassed to be a Tesla owner. Even more embarrassed to have ordered further products from Tesla. Shame on me.
No choice now but to contact my bank for a refund.

Have ordered from Mr Porter many times over the years. Generally a good experience but that’s when orders are simple and without problems. I purchased a bracelet in August 2024 and the button that fastens the bracelet came off in Feb 2025. I contacted customer service as that sort of defect within 12 months is unacceptable. Products on the website are not cheap and if manufacturer directions, I.e. don’t wear in water, are followed items should not be defective within 6 months. Customer service advised it was wear and tear and no support could be offered. I didn’t expect a full refund but some form of goodwill would have been welcome after being a customer for almost 10 years.
Update on 07/03, Mr Porter have now accepted a return of the product and store credit for the full amount of the product. Pleased with the outcome however a shame this took a few emails to resolve.

Great range of products, of high quality and delivered super fast.

Mixed experiences over the years. Frustration this time is handover to customer. I was in my car about to leave and driver arrives. Exit the car to accept the package. Confirm details and then package handed over. Driver then asks if he can take a picture of the parcel with the door open, which is 20 feet away. I’m not being precious but why do I need to walk over, open my door and then stand there for the driver to take a photo? Not the drivers fault but no doubt silly policies at DPD. Please just ask me to sign like the old days and this should suffice. Otherwise I’ll just never answer the door/accept a parcel in person and you can leave the parcel in the porch.

Fantastic range of fabrics and colours. Easy to navigate website and ordering process easy to follow. Items arrived within recommended delivery timescales and fitting was straight forward. Overall quality really impressive. Highly recommend.

Great range of products at attractive prices. Assembly process was straight forward. Delivery with plenty of updates and delivered as stated. Highly recommend.

This is the second car I’ve ordered from Select Car Leasing, thanks to Chris Stewart. Well presented website, great selection of cars and easy to tailor to my requirements. Delivery process was all monitored through their online portal. I could identify where the car was in its lifecycle and plan for arrival to my door. In addition lots of email updates from Chris Stewart who supported me from ordering through to delivery of the car.

First time customer. Ordered a prescription pair of Rayban sunglasses. Great range of products, competitively priced. Order process was simple to follow. Had an issue post order with lenses but was promptly resolved by very polite lady from customer service. Sunglasses arrived around 10 days later after being told order would take up to 2 weeks. Fantastic. Highly recommend.

Terrible experience. Booked an eye test for 16:00 a few days before. Arrived at 15:45 to advise I had a booking. Lady seemed flustered and advised she would check. Various bits of commotion and at 16:00 was told that there was some system issue, booking problems, other nonsense. Customer ahead of me, who had no doubt been waiting for some time, was having an eye test and assessment for contacts. Was told I would likely not be seen until 16:50. Pathetic apology and asked if I wanted to rebook for tomorrow. No thanks. Avoid Epsom branch as completely unprofessional. Where was the phone call to advise there was a backlog? All could have been avoided. Pathetic.

Fantastic range of quality products. Prices are certainly at the higher end however many of the pieces are very unique. The quality of our ottoman was also one of the finest I’ve seen. So price was on the higher end but I’ve no doubt this we’ll pass the test of time.

Hands down the best ‘desk’ chair I have ever sat in, including office and home. Super comfortable. Impeccably built. Lovely design and flexibility to support different shapes in getting comfortable. Highly recommend.

Excellent range of products. Always fantastically well packaged and great flexibility to vary food type, quantity and schedule of delivery.

Highly recommend. Extremely competitive prices with reasonable delivery charges. Shipment progress fully tracked and updated. Products extremely well packaged and environmentally friendly packaging.

Excellent service. Booked and attended within 3 days. Technician was polite and completed work promptly. Final result was excellent and couldn’t be more pleased. Highly recommend.

Fantastically well presented cottage in prime location. Top class pub round the corner, The Kingham Plough, with some of the best food I’ve had in a long time. They also serve breakfast so was super convenient. Cottage was fantastically equipped and three bedrooms with en-suites beautifully presented and extremely clean.

Fantastic service from start to finish. Routine service which encountered a number of problems. Absolute can do attitude from Darren who explained all issues and the work required to resolve. Work was completed promptly and no mess left.