Retouren vrij wel niet mogelijk
Zending ging op begin vlekkeloos, totdat ik het product ging retourneren duurde 1 maand voordat ik wat te horen kreeg over het pakket heb hun meerdere malen bereikt en kreeg geen hulp toegeboden na andere halve maand kreeg ik mijn retour weer terug naar mijn thuisadres, heb ik weer contact gehad en gave maar steeds vaag antwoord. Heb het toen daarbij gelaten vanwege dat het al 20 euro kost om te retourneren.
Antwoord van Trailberg
Hi Dani,
Thank you for taking the time to leave a review, and we’re truly sorry to hear about the difficulties you experienced with your order. We’ve carefully checked our records but were unable to locate any correspondence under the name “Dani.” As you mentioned contacting our support team several times, it’s possible the emails were sent using a different name or email address. Please know that our customer support team responds to every message we receive, especially when it involves a return concern. While we genuinely want to provide a more accurate response based on what transpired, we’re currently unable to identify the specific record to review. Regarding returns, when a courier of your choice is used, the sender is responsible for monitoring the shipment, as delivery updates are provided directly by the courier. If the parcel was not successfully delivered back to our warehouse, we kindly recommend reaching out to the courier to understand the reason, as we’re unable to liaise with third-party couriers on your behalf. Once the return is received at our warehouse, we will of course take full responsibility for processing it. We sincerely apologize for the inconvenience this situation may have caused and appreciate your understanding.