Qomfort Co. Reviews 

Antwoord van Qomfort Co.

3 dagen geleden

Hi Eva,

We’re sorry to hear you’ve been left feeling this way, and we completely understand how frustrating it would be to think you haven’t received an update.

We’d like to clarify that we did receive your proof of donation on August 28, and we responded confirming that your replacement pair had been sent on the same day. Your replacement is now in transit, so you should be receiving it shortly.

It appears our responses may not be reaching you, which is why you may not have seen these updates. We kindly recommend checking your spam/junk folder, and if you still can’t find our emails, please contact us using a different email address so we can make sure our replies reach you.

For anyone reading this review: if you haven’t received a response from us within 12 hours, please reach out using a different email address. We always aim to respond as quickly as possible and don’t want anyone to feel like they’ve been left without an update.

Eva, we’re sorry for the communication issue and hope your replacement arrives soon. We’re always happy to help and want to make sure you’re taken care of.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwoord van Qomfort Co.

27 aug 2026

Hi Daphne,

Thank you so much for your lovely review!

We’re so happy to hear you’ve had such a great experience with us and have already placed several orders.

It really means a lot to know that everything has been smooth and that you’ve felt well looked after each time. Thank you so much for coming back to us and for your support!

Best,
Danielle at Qomfort Co.
Co Founder & Director.

Antwoord van Qomfort Co.

16 aug 2026

Hi Liesje,

Thank you so much for the 5 stars! We’re so glad to hear you had such a great experience with our team, and we’ll make sure August sees your kind words.

And how lovely to hear that the clogs were recommended by a podiatrist in the Netherlands - that’s such a wonderful compliment! We really appreciate your support and hope you’re enjoying every step in your Qomforts.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwoord van Qomfort Co.

15 aug 2026

Hi Boris,

Thank you so much for the 5 stars! We’re really glad we could help after you accidentally ordered the wrong pair and that you had a great experience with our service.

Thanks again for your trust and for supporting Qomfort Co. - we really appreciate it!

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwoord van Qomfort Co.

12 aug 2026

Hi Joel,

Thank you for your honest feedback. We completely understand your frustration, and we’re sorry that the number of promotional emails has negatively impacted your experience - especially while you’re still waiting for your order to arrive.

Please feel free to unsubscribe from our marketing emails at any time using the unsubscribe link at the bottom of any promotional email. This won’t affect your order updates or other essential communication about your purchase.

We’ll also take your feedback on board. We want the excitement of waiting for your Qomforts to be a positive experience, not something that feels overwhelming.

We hope your shoes arrive soon and that once they do, they give you a much better first impression.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwoord van Qomfort Co.

11 aug 2026

Hi Genevieve,

Wow - all the colours for you and your husband, plus the kids’ versions for your three girls! We absolutely love hearing that Qomfort has become a family favourite. ❤️

And thank you for the request for more kids’ colours - we’ll definitely take note! It’s so lovely to hear that you’d be ready to add even more to the collection.

Thank you so much for your continued support. It means the world to our little Qomfort Co. team!

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwoord van Qomfort Co.

8 aug 2026

Hi Vera,

Thank you so much for the wonderful 5-star review! We’re so happy to hear you found us through social media and that you’re loving how soft and comfortable the sandals feel, as well as the beautiful suede quality.

I’m sorry that your original pair had some noticeable colour differences, but I’m really glad Amelia was able to help you quickly and kindly and offer a solution that worked for you. We’ll definitely pass your lovely feedback on to her!

We also really appreciate you choosing to donate your original pair. We hope they bring someone else just as much joy, and we love that our exchange program can help support local charities at the same time.

Thank you again for giving Qomfort Co. a chance and for your kind words. We hope you get a very long and comfy life out of your new sandals - and we’d absolutely love to have you back when the time comes for your next pair!

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwoord van Qomfort Co.

8 aug 2026

Hi there,

We’re sorry to hear you feel this way about your experience. We take feedback like this seriously and would genuinely like the opportunity to look into what happened.

Unfortunately, we haven’t been able to locate an order or customer support correspondence using the name attached to this Trustpilot review, so we’re unable to investigate the specific concerns you’ve raised or confirm the details of the purchase.

As stated on our website, we always encourage customers to reach out to us at hello@qomfortco.com if there is an issue with an order. Our team is here to help and, where something isn’t right, we want the opportunity to resolve it quickly and directly.

We’d be very happy to look into your concerns regarding the product and your experience with us. Please contact us at hello@qomfortco.com with your order details so we can identify your purchase and assist you.

We also want to reassure anyone reading this that we are a small Australian business, and we stand behind the products and service we provide.

We hope you’ll reach out so we can properly investigate and help.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwoord van Qomfort Co.

27 jul 2026

Hi Theruseler,

Thank you so much for this wonderful 5-star review! It means so much to hear that you felt well looked after from your very first interaction with us, and that our communication, service, and attention to detail made such a positive impression.

We always aim to take the time to help our customers find the best solution, so your kind words truly mean the world to our team. Thank you for recommending us and for supporting our little Aussie-based brand. We’re so grateful you chose Qomfort!

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwoord van Qomfort Co.

Geüpdatet op 23 jul 2026

Hi Marjolijn,

Thank you so much for the 5 stars and for your kind words! I’m so happy to hear you had such a positive experience with our team and that our communication was fast, helpful, and proactive whenever you needed assistance.

We always aim to make things as easy as possible and find the best solution for our customers, so it means a lot to know that stood out to you.

Thank you again for supporting our little Aussie-based brand. We really appreciate you!

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwoord van Qomfort Co.

20 jul 2026

Hi Silko,

We're genuinely sorry that your order never made it to you and completely understand how disappointing this experience has been.

After reviewing our previous conversations, we can see that every member of our support team kept you updated throughout the process. Unfortunately, your parcel became stuck in customs, despite multiple attempts from both you and our team to provide the requested documentation. We continued following up with the courier and customs for updates, but unfortunately received no further progress.

Our last update confirmed that the parcel remained with customs and, after an extended period without movement or any response to our enquiries, it had to be considered lost. Unfortunately, situations involving customs are outside of our control, and while we did everything we could to coordinate with the courier and customs authorities, we were unable to recover the shipment or obtain any further information.

Rather than keep you waiting indefinitely, we processed a full refund so you would not be left out of pocket. We appreciate that you would have preferred to receive your order, and we would have too, but once the parcel was deemed lost, a refund was the fastest and fairest resolution available.

We sincerely apologise that your first experience with us ended this way. While we can't control customs delays or lost parcels, we do always take responsibility for ensuring our customers are not financially disadvantaged, which is why your full refund was issued.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwoord van Qomfort Co.

7 jul 2026

Hi Diana,

Thank you so much for the 5-star review! I'm so happy to hear that we exceeded your expectations. We completely understand being a little skeptical at first, so it means a lot to know you were impressed by the quality, comfort, and value of your clogs.

Your recommendation is the biggest compliment we could ask for, and we're thrilled that you feel they're every bit as good as the well-known brands while being kinder to your wallet.

Thank you again for supporting our little Aussie-based brand. We hope you continue enjoying both pairs!

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwoord van Qomfort Co.

18 jun 2026

Hi Maria,

We're sorry to hear that you were disappointed with your purchase.

Regarding your comments about the material, our suede clogs are made using genuine suede leather, and we stand behind the materials used in our products. That said, we understand that comfort and expectations can vary from person to person, and we're always happy to discuss any concerns directly.

To all reading this, as stated on our website, this is exactly why we encourage customers to reach out to us at hello@qomfortco.com if there are any issues with an order, so we can resolve things quickly and directly. If you're not happy with your purchase, we can absolutely assist with a return or exchange.

We'd also like to clarify that we do not have the ability to remove reviews from Trustpilot. Trustpilot independently manages and moderates reviews according to its own policies, and businesses cannot simply remove reviews they disagree with. If a review is not visible, that decision is made by Trustpilot, not by us.

If you'd like to get in touch with us, we'd still be more than happy to see if there's a way we can help.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwoord van Qomfort Co.

10 jun 2026

Hi Erna,

Thank you so much for the 5 stars and for sharing your experience! I’m so happy to hear you loved the quality of the clogs and that our team was able to help you quickly and kindly with the sizing issue.

It also means a lot that you appreciated our donation-based exchange program. We believe perfectly good clogs deserve a second life rather than ending up in landfill, so it’s wonderful to hear that our focus on sustainability resonated with you.

Thank you again for your recommendation and for supporting our little Aussie-based brand. We truly appreciate it!

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwoord van Qomfort Co.

9 jun 2026

Hi Benjamin,

Thank you for taking the time to share your feedback, although we’re sorry to hear you were disappointed with your experience.

We’d like to clarify a few points for anyone reading this review. Qomfort Co. is an Australian-owned and operated brand, and while our products are responsibly manufactured overseas, we have never claimed that they are made in Australia. Many globally recognised footwear brands also manufacture overseas to ensure consistent production standards.

We’re sorry to hear you were not happy with the packaging or overall experience. We aim to keep our packaging minimal to reduce unnecessary waste, which may differ from traditional boxed retail presentation.

For all customers reading this, as stated on our website, we always encourage reaching out to hello@qomfortco.com if there are any issues with an order so we can assist directly and resolve matters internally as quickly as possible. If you would like to arrange a return, please also just reach out to us at the same email and our team will be happy to help.

We appreciate all feedback, as it helps us continue to improve.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwoord van Qomfort Co.

Geüpdatet op 2 apr 2026

Hi Anne,

Thank you so much for the 5 stars! We really appreciate your kind words and are so happy to hear you had a great experience with us.

It means a lot that you recognised both the service and our efforts to do things in a more planet-friendly way too - that’s something we care deeply about.

Thanks again for supporting our little Aussie-based brand.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.