reginald

Beste Reginald,

Wat fijn om te horen dat alles naar wens was. Natuurlijk ontzettend graag gedaan en jullie bedankt voor deze positieve feedback.

Heel graag tot een volgende keer in één van onze hotels voor hopelijk weer een prima ervaring.

Met vriendelijke groet,
SN I Klantenservice ViaLuxury

Dear Reginald,

Thank you for your feedback and for sharing your experience with us.

We understand your concern regarding the quality of the Sonia Rykiel Leather handbag (ref. 65185964) you received.

We would like to inform you that when a buyer receives an item, they have 72 hours to evaluate it and raise a claim if necessary.

Upon review, we can see that no official claim has been submitted to us regarding your concern, so we kindly invite you to open a claim from your side, as you are still within the 72-hour window.

Here is how you can proceed: Log in to your account and go to the "Order and Sell" section; select your bag and scroll down. There you will find a report button labeled "Report Issue." Please click it and provide us with details about the item along with pictures showing the issue.

Please note that once the 72 hours have passed, we can no longer address conformity issues; therefore, we encourage you to proceed while you're still within this timeframe.

Your understanding is greatly appreciated, and we look forward to hearing from you soon.

Best regards,
The Vestiaire Collective team