Let's report them！
■To everyone who was charged money simply for signing up for a "Free Trial"
If you have fallen victim to this trap and are struggling to get a refund, please do not give up and let them get away with it. Why not report your case to the local Dutch consumer protection authority?
I have officially filed a report today. You can easily submit a report online through "ACM ConsuWijzer". Let us unite and take action against this malicious dark-pattern website together!
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■無料トライアルに申し込んだだけで金銭徴収されてしまった方々へ
被害に遭って返金されずに困っている方は、泣き寝入らずに現地オランダの消費者庁に被害を通報しませんか？
私は本日通報しました。
「ACM ConsuWijzer」からオンラインで簡単に通報できます。
連帯して、この悪質なダークパターンサイトを通報しましょう。
Creative Fabrica からの回答
Hi Rina,
Thank you for sharing your thoughts with me. I truly appreciate you taking the time to explain your experience, and I want to reassure you that we take your concerns seriously.
A member of our support team has taken over your request, and an update has been sent to you via email. I sincerely hope this helps resolve everything for you.
I’d also like to clarify that our free trial is completely free, and charges during the trial period only occur if the free trial usage limits are exceeded, or if a promotional offer is selected, which does skip the trial period and provides immediate access to the subscription and included benefits. These details are shown during sign-up, and any promotional offers indicate that an immediate charge will apply upon acceptance.
As always, we encourage you to reach out to us directly with any questions, as we’re usually able to resolve these matters quickly on our side. Please don’t hesitate to get back in touch if you need anything further.
Kind regards,
Anna.