Rail Europe レビュー 

Rail Europe からの回答

2026年7月22日

Hello Yongjoo,

We appreciate you taking the time to share your feedback.

We understand that ticket prices can sometimes feel higher than expected. Rail Europe acts as a ticket distributor, while fares are set directly by the operating rail carriers and are not determined by Rail Europe.

Rail fares are dynamic and may vary depending on factors such as demand, availability, travel date and the pricing policies of the individual rail carrier. As a result, prices can change over time as availability changes.

We hope this provides some context regarding the pricing of your booking.

Rail Europe からの回答

2026年7月6日

Hello Yoko,

Thank you for your feedback.

We're delighted to hear you're enjoying your time in Madrid and that you're having a great experience. We hope your journey continues to be filled with wonderful memories.

Thank you for choosing Rail Europe, and enjoy the rest of your trip!

Rail Europe からの回答

2026年3月24日

Hello Yoshio,

Happy to know that your booking went smoothly. Wishing you an incredible journey!!!

Rail Europe からの回答

2026年1月12日

Hello,

Glad to hear your train was on time. Hope you had an amazing journey.

Rail Europe からの回答

2025年11月5日

Hello Nori,

Happy to know that your booking went smoothly. Wishing you an incredible journey!!!

Rail Europe からの回答

2025年11月3日

Hello Hiroki,

Happy to know that your booking went smoothly. Wishing you an incredible journey!!!

Rail Europe からの回答

2025年8月18日

Hello Atsuko,

Thank you for your review. We’re happy to know things went almost perfectly for you, and we’ll keep working hard to make sure your next experience is even better.

Rail Europe からの回答

2025年6月6日

Hello Yoshinori,

Thanks for sharing your valuable feedback and have an incredible journey!!!

Rail Europe からの回答

2025年5月13日

Hello Kaoru,

Thanks for sharing your valuable feedback and have an incredible journey!!!

Rail Europe からの回答

2025年4月28日

Hello Shoko,

Thanks for your review! We’re glad to hear you received a quick response. We always aim to provide fast and efficient service, and we're happy to have met your expectations. Wishing you safe and enjoyable travels!

Rail Europe からの回答

2025年4月5日

Hello Akihide,

Thanks a lot for your review! We're really glad to hear that even with a hiccup, you still managed to get your ticket and reach your destination—that’s what matters most in the end!

Just to share a bit of context: while we do our best to keep things running smoothly, some things (like fare updates or system errors) come directly from the train carriers, since we work as a distributor for them. But we're always here to help if something doesn’t go quite as planned.

Wishing you smoother travels ahead—and thanks again for sticking with us!

Cheers...

Rail Europe からの回答

2025年3月19日

Hello Yuko,

Happy to know that your booking went smoothly. Wishing you an incredible journey!!!

Rail Europe からの回答

2025年3月10日

Hello Junko,

Glad to hear you found your ticket with ease! Wishing you a smooth and enjoyable journey ahead.

Rail Europe からの回答

2025年2月12日

Hello Hiroko,

Positive feedback like yours is what motivates our Customer Support staff to do better each and every day. Appreciate it!!!

Rail Europe からの回答

2025年2月11日

Hello Norio,

Thanks for sharing your valuable feedback and have an incredible journey!!!

Rail Europe からの回答

2024年12月23日

Hello Kazuo,

Thanks for sharing your valuable feedback and have an incredible journey!!!

Rail Europe からの回答

2024年7月20日

Hello Hiroyuki,

Thanks for sharing your valuable feedback and have an incredible journey!!!

Rail Europe からの回答

2024年7月2日 に更新

Hello Kango,

Sorry for the unpleasant experience while booking on our website.

You can simply select the time from the list and proceed to search. Indeed, the results will display as per the availability at the carriers' end. Note that our website is connected with the carriers' ticketing database. Hence, the availability will be as per the same available at the carriers' end.

You can try clearing the history, cache and cookies of your web browser before retrying. If the issue still exist, please try using the incognito mode of your web browser.

I hope the above helps.

If your query was related to something else and the above doesn't helps, please contact our customer support team for assistance.

To contact our customer support team, on our website homepage scroll down to the bottom and click on the "Customer support" from the options. Then on the next page, click on the "More Help" option you will see at the bottom right corner and you can proceed to fill the contact-us form.

Rail Europe からの回答

2024年4月22日

That's right Toshimasa,

With us, it's indeed very smooth and easy.

Thanks for sharing your experience after booking on our website.

Rail Europe からの回答

2023年10月25日

Hello Hideharu,

The policy (fare conditions of the booking) are set forth by the carrier and are also displayed at the time of booking (before finalizing the purchase) and also once you've confirmed the booking - so that the passengers are aware of the booking conditions, before finalizing the purchase and also after the purchase is made.

I hope the above justifies.

In case if you have queries ahead, you can contact our customer support team by clicking on the "Help" option on our website, then scroll down to the bottom and click on the "more help" option in the bottom right corner to proceed to fill the contact-us form.

Once your request has reached us, one of our representatives will be glad to assist.