Nordace レビュー 

Nordace からの回答

2026年8月10日

Hello,

We’re sorry to hear about your experience with the magnetic hook and understand how frustrating it must be to struggle with it each time you use it. We’re especially concerned to hear that the magnet appeared damaged and that you felt the need to apply tape to make it easier to detach.

We understand that having to modify the product in this way affected the premium look and overall experience you expected from it. This is certainly not the impression we want our customers to have of our products.

We appreciate you bringing these concerns to our attention. Your feedback regarding both the strength of the magnet and its condition is valuable and will be shared with the relevant team for review.

All the best,
Nordace Team

Nordace からの回答

2026年7月20日

Hello Michiko,

We sincerely apologize for the inconvenience with your order and refund.

We understand your concerns regarding the time it has taken to resolve this matter. Our Customer Service Team has contacted you directly via email with detailed information regarding your case and the status of your refund. We kindly ask you to review our latest email for further details and next steps.

We appreciate your patience and apologize again for the inconvenience caused. We remain committed to assisting you and bringing this matter to a satisfactory resolution.

All the best,
Nordace Team

Nordace からの回答

2026年5月13日

Hello,

Thank you for your feedback. We’re glad to hear you appreciated the design and functionality of the product, though we’re sorry to learn that the weight did not meet your expectations for travel use.

We understand that portability is an important factor when choosing a travel item, and we appreciate you sharing your experience regarding the weight and materials. Feedback like yours is valuable and helps us continue improving our products.

As a reminder, if the item has not been used and all original tags are still attached, it can be returned within 30 days of purchase. Please feel free to contact our customer support team, by accessing the following link, if you would like assistance with the return process.
https://nordace.com/en/contact-us/

All the best,
Nordace Team

Nordace からの回答

2026年4月24日

Hello,

We apologize for the long wait and for the inconvenience created. Also, we are relieved to see that your package was reshipped and that you have received it.

All the best,
Nordace Team

Nordace からの回答

2026年2月23日

Hello,

We apologize for the situation you have encountered.
We advise you to contact the store where you have made your purchase from so you require further assistance on this matter.

All the best,
Nordace Team

Nordace からの回答

2025年11月21日

Hello,

Thank you for your feedback.
We really appreciate it.

We are sorry to see that you were not fully satisfied with your purchase. Because of this, we would like to check your order details so we can check if you are eligible for a product exchange.
Please send us a message, by accessing the link below, with your order number and with the complete name of the customer and our colleagues will reach you back as soon as possible.
https://nordace.com/en/contact-us/

We'll await for your message.

All the best,
Nordace Team