Recensione su Grace And Oliver


Valutata 1 stelle su 5

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY

I'd give this zero if I could.

Ordered 2 pairs of sandals. Took ages to arrive and then were very poor quality and fit. One pair were advertised as burnt orange leather, but we're actually bright pink and very poor fit. The other pair were extremely flimsy material and again awful fit.

Asked to return them, for a full refund, as advertised on the website. Was told it will cost £20-40 per pair to return them overseas and was offered £6 to keep them.


I checked the return policy before I ordered and the company advertised itself as being in Manchester so I thought return costs would be around £5.

Said I wanted a full refund as per the returns policy and do not want £6 and will not pay the shipping overseas.

Have chased as I haven't received an email back. A week later I still have not heard back.

Total scam.

25 agosto 2026
Non scritta su invito

Risposta di Grace And Oliver

Hi VT,

We're sorry it went this way. We'd like the chance to put it right rather than leave you with it.

Email us at info@grace-and-oliver.com with your order number and any earlier messages, and we'll look into what happened and come back to you with a fair resolution.

Kind regards,
The Grace & Oliver Team