Hi Paolo ，

We're very sorry to hear about the unpleasant experience you've had with us so far.

We will definitely take your feedback seriously and start working on our service improvement.

We would like to look further into this. Could you send us your order number and more details?

We have sent you a request asking for more information through Trustpilot.

Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team