Thank you for sharing your feedback with us at Beurer UK. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.

We encourage you to contact the customer service team for Beurer in your location, as they are best positioned to respond to your concerns.
Thanks, Beurer UK