Hello. We're sorry to bother you. We are truly sorry for the bad experience. We sincerely hope that you can give us another chance. In order to provide our customers with satisfactory services and products, we would like to solve this problem by contacting you. You can also use this email to contact us, we will deal with as soon as possible after receipt of the mail and give you a satisfactory answer! Our Email address:hi@jardinvue.com