Vertu Motors  Recensioni 

23.578
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Visited last Friday afternoon, found car I liked then Did test drive. Drove away in it on following afternoon. Kin was good and patient in meeting my communication needs by writing down, visual aid... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Bought a new VW T-Roc, from Skipton VW ( Vertu). Excellent purchase experience, no pressure, no swerved balls, just straight forward discussions throughout. Sarah, the sales exec. is first class and a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic, honest staff/management, who, for me personally, went above and beyond to ensure I had the perfect car for my means. I cannot recommend them any more highly. I have already told my f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Our sales representative was very polite, very informative and helpful. He took us step by step through everything and we found it an easy experience. When picking up the car again everything was ex... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Rivenditore di auto
  2. Negozio di autoricambi
  3. Riparazione e manutenzione auto
  4. Rivenditore di veicoli a motore
  5. Rivenditore di auto usate

Informazioni su Vertu Motors

Scritti dall'azienda

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Informazioni di contatto


4,7

Eccellente

TrustScore 4.5 su 5

24K recensioni

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4,7

Tutte le recensioni

(23.578)

12.634 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Give Vertu Kia Barnsley a try.

We, Angela and myself have been using Vertu Motors formally Burrows Kia Barnsley for over 10 years and in that time have had maybe 🤔 seven new cars.
Although it is now Vertu Motors-Kia Barnsley the staff have remained at the branch and are the nicest and friendly bunch I’ve ever met at a motor outlet, yes they want to sell you a car but it’s is done in a way that makes you feel comfortable with the process.
We have dealt with most of the sales team and found them to be patient and willing to go the extra mile to make you happy with your choice.
We have a new Sportage and decided to exchange our second car which was a mini for a Kia Stonic used , Chris was dealing with our request but didn’t have what we were looking for in there stock so with the help of Dean they found just what we were looking for and had it brought to Barnsley from another branch, the car was sold to us and the hole proses was relaxed and friendly as usual. Once again excellent service from Chris and Dean, oh and the coffee also helped.
10 out of 10 .

1 settembre 2026
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Risposta di Vertu Motors

Hi Mr Marshall,

Thank you for your fantastic 5-star review!

We're delighted to hear that you and Angela continue to receive such excellent service from the team at Vertu Kia Barnsley. Your loyalty over the years means a great deal to us, and it's wonderful to know the friendly and relaxed approach of the team keeps you coming back.

We're especially pleased that Chris and Dean were able to find exactly the right Kia Stonic for you and make the whole process smooth and enjoyable, as always.

Thank you for your kind words and continued support. We hope you enjoy your new car, and we're glad the coffee helped too! 😊

Kind regards,
Kerry

Valutata 5 stelle su 5

The whole experience of buying my new…

The whole experience of buying my new car was made so easy by Susan Fairchild who was very professional and easy to get on and I felt comfortable with my dealing with her on all levels and have finished the deal with a vehicle I am extremely happy with due the professionalism of Susan in explaining the deal we ended up with which left me convinced that the move to electric was the best move to make for me.

1 settembre 2026
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Risposta di Vertu Motors

Hi Christopher,

Thank you for your fantastic 5-star review!

We’re delighted to hear the whole experience of buying your new car was made so easy. It’s wonderful to know Susan’s professionalism, clear explanations and friendly approach helped you feel comfortable and confident throughout the process.

We’re especially pleased that Susan helped make your move to electric such a positive one, and that you’re so happy with your new vehicle.

Kind regards,
Kerry

Valutata 5 stelle su 5

Good communication from the start of my…

Good communication from the start of my enquiry. Sales person listened to my needs and answered all questions. Prompt service and contact maintained. Friendly staff.

4 settembre 2026
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Risposta di Vertu Motors

Hi Susan,

Thank you for your fantastic 5-star review!

We’re delighted to hear you received good communication from the very start of your enquiry and that the team took the time to listen to your needs and answer all of your questions. It’s great to know you found the service prompt and the staff friendly throughout.

We really appreciate your kind feedback and hope to welcome you back to Vertu Nissan Widnes again soon.

Kind regards,
Kerry

Valutata 5 stelle su 5

Brilliant new car experience.

Really good customer service when buying my new car. The sales staff were friendly, knowledgeable and took me through my options clearly. I didn’t feel pressured and they were patient with my many questions. Thanks to Charlotte and Jordan for going above and beyond, a first class service.
I love my new car.

5 settembre 2026
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Risposta di Vertu Motors

Hi Stephen,

Thank you for your fantastic 5-star review!

We’re delighted to hear you received really good customer service when purchasing your new car. It’s wonderful to know Charlotte and Jordan were so friendly, knowledgeable and helpful throughout the process.

We’ll be sure to pass on your kind feedback to the team. Thank you for taking the time to share your experience, and we hope you enjoy your new car!

Kind regards,
Kerry

Valutata 5 stelle su 5

We bought a new Renault Capture and the…

We bought a new Renault Capture and the service we received was excellent everything was explained and talked through all financial options discussed very pleased with the sales staff.

3 settembre 2026
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Risposta di Vertu Motors

Hi Robert,

Thank you for your fantastic 5-star review!

We’re delighted to hear you had such a positive experience purchasing your new Renault Captur from Vertu Renault Mansfield. It’s great to know everything was explained clearly, all of the options were discussed, and that the team provided excellent service throughout.

We really appreciate your kind feedback and hope you enjoy your new car.

Kind regards,
Kerry

Valutata 5 stelle su 5

I dealt with Jess from start to finish

I dealt with Jess from start to finish, I never felt pressured or neglected. Everything I asked I had answered. I left with my new car feeling very satisfied and happy with my purchase.
This is the second time I have used a Vertu franchise and on both occasions I can not fault the service.

31 agosto 2026
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Risposta di Vertu Motors

Hi Michael,

Thank you for your fantastic 5-star review!

We’re delighted to hear Jess provided such excellent service from start to finish and that you felt supported throughout the process. It’s wonderful to know all of your questions were answered and that you drove away happy and confident with your new car.

We really appreciate your continued trust in Vertu and are thrilled that both of your experiences have been so positive.

Kind regards,
Kerry

Valutata 5 stelle su 5

Picking up our new car

We had a really positive experience buying our car, and we would like to say a big thank you to our salesman for all his help. He was friendly, professional and knowledgeable throughout, without ever making us feel pressured.

He took the time to answer all our questions, explained everything clearly and made the whole process of buying the car straightforward and enjoyable. We felt very well looked after from start to finish.

We would definitely recommend him to anyone looking to buy a car. Excellent customer service and a pleasure to deal with!

1 settembre 2026
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Risposta di Vertu Motors

Thank you for your fantastic review. We’re delighted to hear you had such a positive experience and that our salesperson was friendly, professional and knowledgeable throughout. It's great to know you felt well looked after and enjoyed a straightforward, pressure-free buying journey.

We truly appreciate your recommendation and hope you enjoy your new car.

Many thanks,
Chloe

Valutata 5 stelle su 5

Great experience from test drive to…

Great experience from test drive to purchase

3 settembre 2026
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Risposta di Vertu Motors

Thank you for your review. We're delighted to hear you had a great experience from the test drive right through to purchasing your vehicle. We appreciate your feedback and hope you enjoy your new car.

Many thanks,
Chloe

Valutata 5 stelle su 5

An excellent buying experience.

Our experience from the very beginning was nothing short of excellent. The customer service, communication and support we have had reassured us throughout and made the buying experience a joy. Lucy was our contact and she was incredibly knowledgeable and helpful. We are delighted with our Toyota CHR and feel confident about the ongoing support we will receive from Toyota. Would recommend highly without hesitation.

5 settembre 2026
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Risposta di Vertu Motors

Thank you for your wonderful review. We're delighted to hear that your experience was excellent from start to finish and that the customer service, communication, and support helped make the buying process so enjoyable. Lucy will be thrilled to receive your kind comments, and we're pleased her knowledge and helpfulness gave you confidence throughout.

We hope you enjoy your Toyota C-HR and thank you for your recommendation.

Many thanks,
Chloe

Valutata 5 stelle su 5

Very attentive staff

Very attentive staff, especially Amy. Everything went smoothly from first seeing to car to collecting it

4 settembre 2026
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Risposta di Vertu Motors

Thank you for your lovely review. We're delighted to hear everything went smoothly from your first visit through to collecting your car. Amy will be thrilled to receive your kind comments, and we're pleased she helped make the experience such a positive one.

Many thanks,
Chloe

Valutata 5 stelle su 5

Vertu Nissan Ilkeston.

Went to Nissan Ilkeston for a new Qashqai and could not have been treated better. Was made to feel welcome by all the staff members.
Ordered the new car and nothing was to much trouble for them, they kept me informed all the way through the process until I took delivery.

5 settembre 2026
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Risposta di Vertu Motors

Thank you for your wonderful review. We're delighted to hear that the team at Nissan Ilkeston made you feel so welcome and provided such great support throughout your Qashqai purchase. It's fantastic to know you were kept informed every step of the way and that nothing was too much trouble.

We hope you enjoy your new Qashqai and look forward to seeing you again in the future.

Many thanks,
Chloe

Valutata 5 stelle su 5

Thank you, Kin.

Visited last Friday afternoon, found car I liked then Did test drive. Drove away in it on following afternoon.
Kin was good and patient in meeting my communication needs by writing down, visual aids and used some gestures. 10/10.
I recommended a friend who then visited the show on following day. She is considering a part exchange when she next visit with her son soon.

6 settembre 2026
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Risposta di Vertu Motors

Thank you for your fantastic review. We're delighted to hear that Kin provided such a positive experience and took the time to communicate in a way that met your needs. It's wonderful that you were able to find the right car and drive away so quickly.

We also really appreciate you recommending us to a friend and hope to welcome her to the dealership soon.

Many thanks,
Chloe

Valutata 5 stelle su 5

Bought a new VW T-Roc

Bought a new VW T-Roc, from Skipton VW ( Vertu). Excellent purchase experience, no pressure, no swerved balls, just straight forward discussions throughout. Sarah, the sales exec. is first class and a credit to the business, very knowledgeable, professional, yet informal, which all led to a good experience. Thank you Stuart and Elaine Whitehead

5 settembre 2026
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Risposta di Vertu Motors

Thank you, Stuart and Elaine, for your lovely review. We’re delighted to hear you enjoyed a straightforward, no-pressure experience when purchasing your new VW T-Roc. Sarah will be pleased to receive your kind comments, and we’re glad her knowledge and professionalism helped make the process so enjoyable.

We hope you enjoy your new car and look forward to seeing you again.

Many thanks,
Chloe

Valutata 1 stelle su 5

long wait for delivery

long wait for delivery. staff we're very slow and limited with information. we have motability car perhaps if they were selling a car to us they might have be a bit more infusiast. we've had motability car with nissan for the last 9 years maybe the complacency is due to this. we will definitely consider other dealers next renewal

4 settembre 2026
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Risposta di Vertu Motors

Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Chloe

Valutata 5 stelle su 5

First class service

John and Scott have been fantastic in supporting us through the process of buying our new car, helping us overcome some issues of our own making.
Would not hesitate to buy from them again. First class service.

5 settembre 2026
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Risposta di Vertu Motors

Thank you for your wonderful feedback. We’re delighted to hear that John and Scott provided such fantastic support throughout the purchase of your new car and helped you navigate any challenges along the way. It's great to know their dedication and commitment to delivering first-class service made such a positive difference to your experience. We truly appreciate your recommendation and look forward to welcoming you back in the future.

Many thanks,
Chloe

Valutata 5 stelle su 5

My Fiesta failed it's MOT requiring…

My Fiesta failed it's MOT requiring significant expenditure to resolve. Within a couple of hours I had a replacement vehicle available to drive away. Outstanding customer service from all invovled. Stuart offered unbiased and helpful advise about my old car & Sam was able to arrange the purchase of the Focus in a friendly, open and honest manner. I would definitely recommend.

3 settembre 2026
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Risposta di Vertu Motors

Good afternoon Pauline,

Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Stuart and Sam were able to help you quickly following the unexpected MOT outcome and make the transition into your Focus so straightforward.

It's fantastic to know that Stuart provided honest and helpful advice, while Sam made the purchase process friendly, open, and easy from start to finish. We're pleased the team could get you back on the road so quickly and appreciate your recommendation.

Kind regards,
Dean

Valutata 5 stelle su 5

No hassle buying experience.

Easy process no issues,slick buying experience.Thanks

5 settembre 2026
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Risposta di Vertu Motors

Good afternoon,

Thank you for taking the time to leave a review. We're delighted to hear that the buying process was smooth, straightforward, and hassle-free from start to finish.

It's fantastic to know that everything went seamlessly and that you enjoyed such a slick purchasing experience. We really appreciate your feedback.

Kind regards,
Dean

Valutata 5 stelle su 5

Super friendly team

Super friendly team, especially Ben who made the whole car buying experience a breeze!

2 settembre 2026
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Risposta di Vertu Motors

Good afternoon Jacqueline,

Thank you for taking the time to leave a review. We're delighted to hear that Ben and the team provided such a friendly experience and made the whole car-buying process so easy and enjoyable.

It's fantastic to know that Ben's support helped everything run smoothly from start to finish. We really appreciate your kind feedback.

Kind regards,
Dean

Valutata 5 stelle su 5

Amazing experience - highly recommend Vertu Vauxhall Lichfield

From enquiring about a vehicle just over a week ago to collecting my new car a week later, I’m beyond impressed with the customer service at Vertu Vauxhall Lichfield. The whole process was straightforward and hassle free thanks to the support of Ben Berns who was very accommodating and exceptional throughout with extremely good communication. I’m delighted with my new car and look forward to using Vertu Vauxhall Lichfield again in the future! A huge thanks to the whole team and especially Ben 😊

4 settembre 2026
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Risposta di Vertu Motors

Good afternoon Imogen,

Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Ben provided exceptional support throughout your journey and made the process of purchasing your new car so straightforward and hassle-free.

It's fantastic to know that his communication and accommodating approach helped make everything run smoothly from your initial enquiry through to collection just a week later. We're thrilled that you're delighted with your new car and that the experience has left such a positive impression.

Thank you again for your kind words about Ben and the team. We look forward to welcoming you back in the future.

Kind regards,
Dean

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