iMobie Inc. Recensioni 

Risposta di iMobie Inc.

6 giorni fa

Dear Customer,

Thank you sincerely for taking the time out of your busy schedule to share such a detailed and heart‑warming review of FocuSee. We are truly delighted to hear that you have been with us ever since Version 1 and have enjoyed our screen‑recording and video‑creation tool for such a long time.

It means a great deal to our whole team that you appreciate FocuSee’s clean‑looking interface, straightforward workflow, and time‑saving advantages over complex video editing software. Your positive feedback on the major upgrades brought by FocuSee 2.0‑‑including our new AI‑powered functions, optimised workflow, AI Avatar, Silence & Filler Removal as well as AI Background Removal‑‑has been incredibly encouraging for us. We spent lots of effort developing these features in the hope of helping creators produce high‑quality recordings with fewer steps, and we are glad these new additions have lived up to your expectations.

We are also happy to know that Sissi from our support team offered you clear and satisfying answers when you had questions about your license. We always aim to deliver friendly, professional support to every user, and it makes us pleased that your support experience went smoothly.

Your long‑term trust and continuous feedback are the most powerful motivation for us to keep improving FocuSee. We will keep working hard to polish existing features and bring more practical, user‑friendly updates in the future.

Once again, thank you for your loyal support and kind recommendation. We cannot wait to see what fantastic videos you will create with FocuSee 2.0.

If you run into any questions, suggestions, or technical issues down the road, please feel free to reach out to our support team anytime.

Wish you a pleasant day!

Best regards,

The iMobie Team

Risposta di iMobie Inc.

6 giorni fa

Dear Customer,

We are truly sorry to learn that you are unsatisfied with our product and disappointed about your‑purchase experience. Our team always hopes every user can have a smooth and satisfying experience with our software, and we regret that we have failed to meet your expectations this time.

Could you please kindly tell us more details about the exact problem you have encountered while using our program? For example, what error messages popped up, which function did not work as expected, or what operation you were performing when the issue occurred. Describing your situation in detail will help our technical team locate the root cause quickly.

To carry out a further investigation, please send the software log file to our support email address: cs@imobie.com. When sending‑us the email, it would be highly appreciated if you could also attach your order information, such as your‑order ID or the email you used for purchase. This will greatly speed‑up our troubleshooting process.

Our team will carefully check your logs and try our best to find an effective solution for you. If unfortunately the problem cannot be fixed, we will process your refund accordingly under our official refund policy.

Please do not hesitate to write back to us whenever you are ready. We are standing‑by and ready to assist you.

Best regards,

The iMobie Team

Risposta di iMobie Inc.

6 giorni fa

Dear Customer,

Thank you very much for taking your precious time to leave us such a wonderful review of FocuSee. We are thrilled to know that you have been using our tool to create your instruction videos and marketing content.

It makes our whole team extremely happy to hear that you find FocuSee intuitive and‑easy‑to‑use, and that it helps you achieve the impressive Apple‑ad‑style animation effect for your screen demos. We also greatly appreciate your positive comments on our background selection options and 3D Zoom feature. Those tools were designed to help creators add dynamic, polished visual touches to their recordings without complicated editing work.

Your feedback is incredibly valuable to us. It encourages us to keep refining our existing features and developing more creative tools to support your video‑making workflow in the future.

If you ever meet any technical issues, or have new feature suggestions while producing your instruction and marketing videos, please feel free to contact our support team at any time. We are always here to help.

Once again, thank you for your trust and support. We cannot wait to see more fantastic videos you create with FocuSee.

Best regards,

The iMobie Team

Risposta di iMobie Inc.

6 giorni fa

お客様

この度は貴重なご感想をお送りいただき、誠にありがとうございます。

新しいスマホへのデータ移行でお困りのときに、弊社ツールに出会っていただけたと伺い、大変嬉しく存じます。操作に少しコツが必要な点につきましては、今後より分かりやすい操作性になるよう改善を進めてまいります。それ以外は問題なくご利用いただけ、お悩みを解決できたと聞き、スタッフ一同大変喜んでおります。

今後も何かお困りごとやご質問がございましたら、いつでもサポートまでご連絡ください。引き続きどうぞよろしくお願いいたします。

敬具
iMobie チーム

Risposta di iMobie Inc.

6 giorni fa

Dear Customer,

Thank you for taking the time to share your honest feedback with us. We truly appreciate it, as it helps us understand how we are perceived by our users and where we can improve.

I would like to address both of the points you raised – pricing and email communications – and hope to provide some clarity on our approach.

I would like to briefly explain why our products are priced the way they are.

Developing software – especially tools that deal with device unlocking, system repair, and data recovery – requires significant investment. For example:

We purchase and maintain a large number of test devices (various models from different brands and regions) to ensure compatibility and reliability.

Our development team continuously works on updates to support the latest iOS, Android, and device versions, which often change with new releases.

We invest heavily in security and user privacy, ensuring that your data is handled safely and that our tools comply with relevant regulations.

These are not one-time costs; they are ongoing expenses that allow us to deliver a product that works consistently and safely for users worldwide.

We believe in offering a quality solution that genuinely helps users solve their device issues, and our pricing reflects the value we aim to provide.

I also understand your point about receiving emails from our company. We sincerely apologize if our messages have felt excessive or intrusive – that was never our intention.

The emails we send are typically:

Order confirmations and activation instructions – These are essential for users who have made a purchase.

Follow-up support and satisfaction emails – We want to ensure that our users are able to use the product successfully and that any issues are resolved.

Occasional product updates or promotional offers – We share these with users who have shown interest in our products, as we believe they may find them useful.

We do not intend to overwhelm or pressure anyone. Our goal is simply to stay in touch and offer assistance when needed.

If you prefer not to receive any further emails from us, we completely respect that. Please send us the email address you'd like to have removed from our mailing list, and we will take care of it immediately. You can contact our customer support team at cs@imobie.com with your request, and we will ensure your address is removed from all future communications.

We value every user who interacts with our brand, whether they choose to purchase or not. Your feedback helps us grow and improve, and we are genuinely grateful that you took the time to share your thoughts with us.

If there is anything else you'd like to discuss – whether about pricing, our products, or anything else – please don't hesitate to let us know. We are always here to listen.

Thank you again for your honesty. We wish you all the best, and if you ever decide to give our products a try in the future, we hope to provide a better experience.

Best regards,

Your iMobie Team

Risposta di iMobie Inc.

Aggiornata 6 giorni fa

Dear Customer,

Thank you so much for taking the time to share your positive experience with our tool. We are delighted to hear that FocuSee has helped you save a great deal of time on your screen recording and video‑editing work.

We fully understand how time‑consuming it can be to finish screen recordings and polish videos with traditional editing workflows. One of our core goals when building FocuSee was to cut down repetitive editing work for content creators. It is incredibly rewarding for our whole team to know that our software has successfully reduced your editing efforts.

We are also glad that you are satisfied with our AI‑powered features. Those AI tools were developed specifically to simplify your creation process and help you produce high‑quality videos without extra complicated work.

Your encouraging feedback means a lot to us and will keep us motivated to further optimise our existing functions and launch more practical creative features in future updates.

If you ever encounter any problems, or have new suggestions while making your screen recordings, please do not hesitate to reach out to our support team anytime. We are always ready to offer you help.

Once again, thank you for your trust and support. We hope FocuSee will continue to bring you convenience for all of your upcoming video projects.

Best regards,

The iMobie Team

Risposta di iMobie Inc.

6 giorni fa

お客様

この度はレビューをご投稿いただき、誠にありがとうございます。

知識不足により当初製品をご利用いただけなかったとのこと、ご不便をおかけしました。サポートスタッフの対応にご安心いただけたと伺い、大変嬉しく存じます。

弊社では専門知識に不安があるお客様にもスムーズに製品を使っていただけるよう、親切で分かりやすいサポートを心がけております。今後も何か操作上のお困りごとやご不明点が生じましたら、いつでもお気軽にご連絡ください。

引き続き弊社製品をどうぞよろしくお願いいたします。

敬具
iMobie チーム

Risposta di iMobie Inc.

6 giorni fa

お客様

この度は貴重なご感想をご投稿いただき、誠にありがとうございます。

古い Apple アカウントのパスワードが分からず、アクティベーションロック解除を目的に弊社ソフトをご購入いただいたとのこと、誠にありがとうございました。しかしながら、お手持ちの iPhone の iOS バージョンにはソフトが対応しておらず、ご期待に沿えない結果となってしまい、深くお詫び申し上げます。

サポートより返金可能のご案内を差し上げ、迅速な手続きにご満足いただけたと伺い、大変嬉しく存じます。iOS の対応範囲の問題から星 4 の評価をいただいた点につきましても、真摯に受け止めております。

今後は最新の iOS への互換性アップデートを優先的に進め、より多くの機種・OS バージョンでソフトをご利用いただけるよう開発を強化してまいります。また製品ページでの対応環境の情報をより分かりやすくお伝えできるよう改善も検討いたします。

今後も何かお困りのことがございましたら、いつでもサポートまでご連絡ください。

引き続きどうぞよろしくお願いいたします。

敬具
iMobie チーム

Risposta di iMobie Inc.

6 giorni fa

Sehr geehrter Kunde,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung zu schreiben. Wir freuen uns, dass das Programm grundsätzlich gut funktioniert, bedauern aber sehr, dass es nicht mit Ihrem Handy kompatibel ist und Sie dadurch nicht das gewünschte Ergebnis erzielen konnten.

Um unser Produkt weiter verbessern zu können, würden wir uns freuen, wenn Sie uns nähere Einzelheiten zu dem Problem mitteilen könnten. Bitte teilen Sie uns mit, um welches Handymodell und welches Betriebssystem es sich handelt und welche Schwierigkeiten genau aufgetreten sind.

Sollten Sie weitere Unterstützung benötigen, können Sie sich jederzeit an unser Support‑Team wenden.

Wir hoffen, von Ihnen zu hören.

Mit freundlichen Grüßen

Das iMobie‑Team

Risposta di iMobie Inc.

6 giorni fa

Bonjour,

Merci d'avoir pris le temps de partager votre expérience avec notre programme. Nous sommes ravis d'apprendre que vous trouvez notre outil simple, pratique et rapide pour transférer vos photos d'un appareil à un autre. Votre satisfaction est notre plus grande récompense, et nous vous remercions sincèrement pour vos aimables paroles.

Concernant le changement d'ordinateur

Vous avez mentionné qu'il est regrettable de devoir racheter le programme lorsque l'on change d'ordinateur. Je souhaite apporter une clarification importante à ce sujet :

Il n'est pas nécessaire de racheter le programme lorsque vous changez d'ordinateur.

Notre politique de licence est conçue pour garantir la sécurité de votre activation. Si vous avez acheté une licence pour un seul ordinateur et que vous souhaitez la transférer vers un nouvel appareil, il vous suffit de nous contacter. Nous procéderons à la désactivation de l'ancien ordinateur et vous pourrez réactiver la licence sur le nouveau, sans frais supplémentaires.

Nous prenons la sécurité des codes d'activation très au sérieux, et cette mesure vise à protéger votre achat contre toute utilisation non autorisée. Si vous prévoyez de changer d'ordinateur, n'hésitez pas à nous contacter à l'avance, et nous vous guiderons à travers le processus.

Nous sommes ravis que vous appréciiez notre programme et espérons vous compter parmi nos utilisateurs fidèles. Si vous avez d'autres questions ou remarques, n'hésitez pas à nous contacter.

Merci encore pour votre confiance et votre avis précieux !

Cordialement,

Votre équipe iMobie

Risposta di iMobie Inc.

6 giorni fa

Dear Customer,

Thank you for reaching out and sharing your experience. I sincerely apologize that you were unable to transfer your WhatsApp Business data from your Android device to your iPhone using our software.

I would like to clarify the current situation regarding WhatsApp Business support.

Current Status of WhatsApp Business Support

At this time, our software does not support the transfer of WhatsApp Business data between Android and iOS devices. This is because WhatsApp Business uses a different data structure and encryption method compared to the standard WhatsApp application, which makes the transfer process more complex.

We understand that many of our users rely on WhatsApp Business for their professional communications, and we are actively working on this. Our development team is currently researching and developing a solution to support WhatsApp Business transfers. However, we do not yet have a confirmed timeline for when this feature will be available.

What You Can Do Now

Since our current software does not meet your specific needs, we would like to offer you the following options:

1. Full Refund
We will process a full refund for your purchase. Please contact us at cs@imobie.com with your order details, and we will handle the refund promptly.

2. Wait for Future Update
If you wish to keep the software in case we add WhatsApp Business support in the future, you may continue to use it for other transfers (e.g., photos, contacts, messages from other apps). However, we cannot guarantee when this feature will be available.

A brief note that you are requesting a refund due to the lack of WhatsApp Business support

Our support team will process your request as quickly as possible.

Thank you for bringing this to our attention. Your feedback is valuable and helps us prioritize features that matter most to our users. We are committed to improving our products and hope to support WhatsApp Business in the near future.

We apologize again for any inconvenience and appreciate your understanding.

Please don't hesitate to reach out if you have any further questions.

Best regards,

The iMobie Team

Risposta di iMobie Inc.

6 giorni fa

Dear Customer,

Thank you so much for taking your valuable time to write such a thorough, thoughtful review and share your real‑world creator experience with FocuSee. It means the world to our entire development team to hear feedback from a dedicated YouTuber and content creator who manages multiple channels and produces educational and tutorial‑style videos for audiences.

We can fully relate to how labor‑intensive your workflow used to be before you found FocuSee. Jumping back and forth between OBS for recording, CapCut for editing, plus separate audio tools to handle background noise certainly creates massive extra work. It is incredibly rewarding for us to know that after testing roughly ten different screen recording solutions, you chose FocuSee as your go‑to tool starting from 2025.

We are absolutely thrilled that our all‑in‑one workflow has helped you cut down production time, achieve more polished‑looking output, publish more frequently, and even grow your channels, views, subscriber base and content‑creation income. This is exactly the core goal we had in mind while building FocuSee: to reduce tedious multi‑software switching and let creators focus more on storytelling rather than repetitive technical tasks.

We really appreciate you calling out the specific features that bring you the most practical value, including fine‑tunable zoom speed, adjustable cursor smoothness and click sounds, off‑screen teleprompter, custom background support, post‑recording webcam adjustment, background noise removal, and the zoom‑stable blur tool for sensitive content. Many of these functions were built based on suggestions from real content creators like you. Knowing these post‑recording adjustment capabilities save you from re‑shooting footage validates a great deal of our development effort.

Your recommendation for tutorial makers, demo producers and talking‑head video creators is truly encouraging. We will keep listening closely to creator‑side needs, refine existing capabilities, and roll out more practical updates to further optimise your video‑making workflow.

Should you encounter any technical glitches, or have fresh feature ideas while working on your future projects, please feel free to reach out to our support team any time. We look forward to seeing more fantastic videos you produce with FocuSee.

Once again, thank you sincerely for your trust and detailed feedback.

Best regards,

The iMobie Team

Risposta di iMobie Inc.

19 ago 2026

Dear Customer,

We are truly sorry to hear about your frustrating experience trying to unlock your Sony digital audio player, and we sincerely apologize for the inconvenience caused.

Could you please confirm whether you purchased DroidKit for this Sony digital audio player unlocking task? If yes, we regret to inform you that our software may not offer proper support for your specific device model.

Our support team aims to respond to all user inquiries within 24 hours. If you have already submitted a support ticket, kindly share your ticket ID with us so we can locate your case quickly.

Alternatively, you may provide your relevant order information. We will review your request and process your refund in accordance with our official refund policy.

Looking forward to your reply.

Best regards,

Your iMobie Team

Risposta di iMobie Inc.

19 ago 2026

Dear Customer,

We are genuinely sorry to hear about the frustrating issues you have encountered while using our software.

To help us investigate and resolve your situation efficiently, could you kindly confirm which of our products you purchased? Is it AnyTrans that you are experiencing these problems with?

Our support team makes every effort to reply to all user‑submitted tickets within 24 hours. If you have previously created a support ticket regarding this matter, please share your ticket ID with us, so our team can immediately pull up your case history and follow up without delay.

If you have not yet submitted a ticket, we would greatly appreciate it if you could send the relevant software log files to our support mailbox at cs@imobie.com. These log records will allow our technical specialists to analyse the error messages and device‑detection failures in detail, and work toward identifying the root cause.

Should our technical team be unable to find a working solution for your issues, we will absolutely honour our official refund policy and proceed with your refund accordingly.

We look forward to receiving your further information so we can assist you as soon as possible.

Best regards,

Your iMobie Team

Risposta di iMobie Inc.

19 ago 2026

お客様

お世話になっております。

この度は貴重なフィードバックをお寄せいただき、誠にありがとうございます。

素早く丁寧な対応だとお褒めの言葉をいただき、大変嬉しく存じます。

お客様にご満足いただけるサポートを提供できたことは、私たちチームにとって大きな励みになります。

今後とも製品を快適にご利用いただけますよう、サービス向上に努めてまいります。

もし今後何かお困りのことがございましたら、いつでもお気軽にご連絡ください。

今後ともどうぞよろしくお願いいたします。

iMobie チーム