Pessima esperienza
I materassi sono talmente duri, che sembra di stare sdraiati sul pavimento, inoltre hanno una copertura di gomma, che fa molto caldo.
La referente non parla per nulla italiano e questo ha reso difficile la comunicazione, inoltre non è quasi mai presente al punto informazioni e quando le vengono inviati dei messaggi, risponde molte ore dopo o non risponde.
Risposta di Roan Luxury Camping Holidays
Dear family,
First of all, thank you very much for the review.
We are sorry to hear that the experience was not to your satisfaction. Did you also discuss your complaints on site with our own camping staff? The rubber cover is for hygiene.
I found out that we (the head office) have not been in contact during your holiday and would like to ask you to do so in the future so we are able to help you.
It may be true that our contact person does not speak Italian. We can communicate in English and also our staff will do their best to respond as soon as possible.
We hope that another experience will be satisfactory and would like to thank you again for the review.
Kind regards,
Mellanie
Roan Luxury Camping Holidays
Translated with DeepL.com (free version)