Product was ok. Shipping timing was good... Except for customer service & whoever packed my order! I ordered & Paid a bunch of $$$$ for 5 boxes & was only sent 2!! I didn't have the shipping la... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Convenient and easy, my products always arrive on time and often early. Customer service is fantastic, though I do recommend skipping the bot for issues past simple questions lol. They responded quick... Leggi di più
L'azienda ha risposto
They refuse to accept Mastercard payments and won't explain why. Cant actually speak with anyone regarding issues, only a useless AI. In store credits do not go towards shipping. Used to use this busi... Leggi di più
L'azienda ha risposto
I purchased something and later found out they were out of stock on that item. Elyxr communicated this with me, and I was able to replace the product I bought with something different. Sometimes thing... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Elevate your mind, body and soul through the thoughtfully crafted products, created by Elyxr. Everything we make has been developed with quality in mind by our team of alchemists. Our exploration through the molecular universe of the cannabis plant, has yielded a wonderful assortment of alternative cannabinoids with unique properties. By focusing on individual cannabinoids within the plant, we have been able to isolate the effects and share them in the form of flower, pens, tinctures and more. Our wide selection of alternative cannabinoids includes Delta-8, THC-A, D9o amongst several others. For all of the purists out there, Elyxr also creates traditional cannabis products, but these can only be enjoyed in the state of California. For those looking solely for CBD, we carry several wonderful products aimed at managing body aches and pains. Our Elyxr CBD pain relief gel is a must try and long-time customer favorite. We believe that the cannabis plant is an abundant source of compounds that can unlock different types of restoration. Experience its magic through the plant’s mind expanding capabilities, sprouting portals and pathways to new ways of thinking. Unlock your body’s ability to restore itself through enhanced relaxation. Transport yourself to a better state of existence through Elyxr.
Informazioni di contatto
Stati Uniti
- shop@elyxr.com
- elyxr.com
3,1
Nella media
194 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 86% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Products good, shipping is awful
Elyxr products are great. No complaints there. The shipping and order fulfillment is awful. Unfortunately, living in CO, I don’t have a ton of choices to get products sent to my area. Elyxr does ship here though so I thought, “Great! This will be my new go-to” All but one order of mine has been smooth and delivered fairly quickly.. One time, my order was never fulfilled at all but it was paid for so when they realized it hadn’t been packaged or shipped, there was no apology or sense of urgency to right a wrong. Another time, the order took 2 weeks, and most recently, I’m checking the tracking and it’s currently saying my package is supposed to arrive tonight by 9pm an it’s showing that it was in Denver 2 days ago (makes sense) and that it is now in VA?! If it’s in VA, it’s definitely not going to be here today and why on the world did it go to VA when it was literally 4 hours away from my home 2 days ago? They don’t keep good track of shipping and making sure customers get their orders in a timely fashion and to me, that’s bad business. No discounts or even an apology when your waiting way longer than just about any other place I used to be able to order from. And I have to suck it up because I don’t have a wide range of options. If you live where they aren’t trying to shut the industry down, order from somewhere else to ensure you have what you need in a reasonable time period.
22 gennaio 2026
Non scritta su invito
Risposta di Elyxr
Hi Mandee,
Thank you for taking the time to share such detailed feedback about your experience. We understand how frustrating it can be when shipping updates and delivery timelines don’t align, especially when you’re relying on timely fulfillment. While we’re glad to hear you’ve been satisfied with the products themselves, we recognize how much the overall experience is impacted by fulfillment and tracking concerns. We’d like the opportunity to review this more closely, so please reach out to us via direct message or our support email if you’re open to continuing the conversation. We appreciate you bringing this to our attention and sharing your perspective.
Elyxr LA
Customer Service Experience
Great place
Have done a couple orders. Great selection and pricing. Staff provided outstanding service when i had issue. Will be doing many orders in future. Just wish had quicker shipping options and Saturday delivery. Thank u for processing my orders.
Maureen Dunn
23 gennaio 2026
Non scritta su invito
Risposta di Elyxr
Hi Maureen,
Thank you for sharing your experience and for your continued support! We’re happy to hear you’ve enjoyed our selection and pricing, and that our team was able to provide outstanding service when you needed help. We appreciate your feedback regarding shipping speed and delivery options, it’s helpful insight for us. Thanks again for trusting us with your orders, and we look forward to assisting you again.
Elyxr LA
Customer Service Experience
Great selection and the cheapest prices…
Great selection and the cheapest prices I've found. Also nobody can complain about a free gift. Only sort of issue is fulfillment, 3 days so far to fulfill my last order and ship (bought with site credit from failed attempt to purchase but the customerserviceteam was quick in helping and crediting my account). So it's up to you if the discounted products are worth the wait or pay more for instant fulfillment. Their customer service, specifically Tara, are top notch. She took a concerted effort in my shipping and updated me withouteven askingher to. Also their response time is quick and informative!
23 gennaio 2026
Non scritta su invito
Risposta di Elyxr
Hi JB,
Thank you for taking the time to share such thoughtful feedback! We’re glad to hear you’ve enjoyed our selection, pricing, and the added free gift, and it’s great to know our customer service team was able to help quickly when you needed assistance. We especially appreciate you recognizing Tara’s efforts in keeping you updated and going the extra mile with your shipment. Your honest perspective means a lot to us, and we’re grateful for your support.
Elyxr LA
Customer Service Experience
Slowest company ever
Placed an order and 5 days later they emailed me and told me my product was out of stock. I told them I was willing to switch the flavor and waited almost 3 weeks before it was shipped. Very slow all around from shipping to communication. The product i got was subpar and overpriced. Took over a month for me to receive my product from when I first placed my order
1 gennaio 2026
Non scritta su invito
Risposta di Elyxr
Hi Dan,
Thank you for sharing your thoughts with us. We’re sorry to hear that the product and overall experience didn’t meet your expectations. Feedback like yours helps us understand where we can improve, from shipping times to product quality. We truly appreciate you taking the time to let us know how it went.
Elyxr LA
Customer Service Experience
Risposta di Elyxr
Hi Curtis,
Thank you for taking the time to leave a review! We’re glad to hear your order was delivered and that you were happy with what you tried. We appreciate you giving us a chance and sharing your experience. Your feedback helps us continue moving in the right direction.
Elyxr LA
Customer Service Experience
First of all
First of all, they have great products. Most importantly, they have amazing customer service. They reply quickly and they fix any problems even quicker. I don't need to shop anywhere else.
23 gennaio 2026
Non scritta su invito
Risposta di Elyxr
Hi Daren,
We really appreciate you sharing this, thank you for the kind feedback! It’s great to hear that both the quality of our products and the speed and care of our customer service stood out to you. Our team works hard to respond quickly and make things right, so your words mean a lot. We’re grateful for your support and trust.
Elyxr LA
Customer Service Experience
Elyxr
Elyxr, has great products at great prices. Costumer service representatives are helpful and quick to respond. They are willing to resolve any issues. I love this website and get happy when my products arrive 👍
15 gennaio 2026
Non scritta su invito
Risposta di Elyxr
Hello,
Thank you so much for sharing your experience with us! We’re really happy to hear you’re enjoying our products, fair pricing, and that our customer service team was helpful and quick to respond when needed. Knowing that your orders bring a smile when they arrive truly means a lot to us. We appreciate your support and kind words more than you know.
Elyxr LA
Customer Service Experience
10/10 excellent costumer services!
22 gennaio 2026
Non scritta su invito
Risposta di Elyxr
Hi Kaila,
Thank you so much for the kind words and the 5/5 rating! We’re thrilled to hear you had a 10/10 experience with our customer service, our team truly appreciates that recognition. Providing helpful, friendly support is something we care deeply about, and it means a lot to know it made a difference for you. Thanks again for taking the time to share your feedback.
Elyxr LA
Customer Service Experience
Ordered 6 days ago ....
Ordered 6 days ago ..... Got tracking and no movement..... Says they didn't even ship yet! Wtf! When are u going to ship my pack? Or answer a email? Ot chat?
15 gennaio 2026
Non scritta su invito
Risposta di Elyxr
Hi William,
Thanks for bringing this to our attention and for sharing your experience. We understand how frustrating it can be to see tracking without movement and to feel like you’re waiting for updates.
Our team is actively reviewing your order and the messages you’ve already sent, and a support agent will continue assisting you through the existing email or chat thread. Shipping timelines can sometimes vary once tracking is generated, but we want to make sure you’re kept informed. We appreciate your patience and the opportunity to get this resolved.
Elyxr LA
Customer Service Experience
This is my go to spot for my "extract"…
This is my go to spot for my "extract" needs! I have made to orders and not only did i get 4 free products but it was less expensive and came quick! I did pay for priority shipment which was 10 bucks still took 5 days which I did order close to the weekend so ill take some blame there, Other than that they answered my questions through email very professional kind and courteous!
Thanks for the products! And freebies go a LONG WAY in my book! Also one more thing promo codes! You cant combine with thier buy1get1 but if you are not getting the bogo deals they always have or send you promos!
16 gennaio 2026
Non scritta su invito
Risposta di Elyxr
Hi Krys,
Thanks so much for the kind words! We really appreciate you taking the time to share your experience. We’re glad to hear your orders arrived quickly, that the extras made a difference, and that our team was able to help you promptly and professionally via email.
We also appreciate your understanding around the priority shipping timing with the weekend order. Your feedback truly means a lot to us, and we’re grateful for your continued support.
Elyxr LA
Customer Service Experience
I have been ordering from this company…
I have been ordering from this company a lot over the last few months due to pain management adjustments and an upcoming surgery. This team has been so helpful for each order. I had a bit of a glitch with my first order and I got a response right away and it was corrected. I had several smooth deliveries the products are exactly as promoted and they work! I have been using 70h for reference. They have been generous to even include gifts. I had a bit of an issue with my order for the holidays and honestly at no fault of theirs. They were prompt to respond to me and they expidited a shipment due to my surgery which was so kind. A great company. I have no connection to them other then I found them online and I was not paid to post this. They have been just been great and I am a reoccurring customer.
3 gennaio 2026
Non scritta su invito
Risposta di Elyxr
Thank you so much for taking the time to share your experience — and for trusting us during such an important time for you.
We’re really grateful you found us and that we’ve been able to support you through your orders, especially around your surgery. Hearing that our team was able to respond quickly, make things right when needed, and get things to you when it mattered most truly means everything to us.
Thank you for being such a loyal, returning customer and for sharing such thoughtful words. We’re wishing you the very best with your recovery and can’t wait to continue serving you.
Elyxr LA
Customer Experience Team
Great Vendor!
Been ordering from these guys for a couple years, they are really great, customer focused and sell legitimate products. Had a minor problem with their age verification software and they took care of it right away. Will definitely shop there again!
14 gennaio 2026
Non scritta su invito
Risposta di Elyxr
Thank you so much for being with us for a couple of years — that truly means the world to us! We’re so glad we could take care of the age verification hiccup quickly and keep things smooth for you.
Your support and trust mean everything, and we can’t wait to keep serving you!
Elyxr LA
Customer Service Experience
15 days and still no order tracking number
Update: the business reply says to 'reach back out' which is impossible since they don't respond to emails. It's now 20 days since I ordered and I still don't have my product.
Update: they never replied to my request for a tracking number, but I found it in my spam. 17 days, still no product. Email received from the company also said it would be sent priority and it was shipped regular mail.
Ordered 12/30 I never received a tracking number I had to file a complaint with sezzle then Chase emails on 1/8 after I opened my dispute and tells me part of what I ordered is out of stock and they're behind on their orders he gave me a $15 credit and said it would be shipping out immediately priority and apologized. I still don't have it and it's been 15 days. They also don't answer the chat bot. I emailed for a tracking number yesterday and nobody responded.
10 gennaio 2026
Non scritta su invito
Risposta di Elyxr
Thank you for sharing this, and we completely understand how frustrating this situation has been. 🌱 We truly value every customer, and while we’ve been experiencing an unusually high volume of orders and messages, we recognize that this doesn’t change the fact that you were left waiting without clear updates — and that’s not the experience we aim to provide.
We appreciate you bringing this to our attention, and we’d really like the chance to look into this directly and make it right for you. Please reach back out with your order details so we can follow up on the status and provide clarity.
Elyxr
Customer Experience Team
Frauds
Frauds. Placed an order and never received any product. If only I had looked up their reviews I would have known not to trust them BUYER BEWARE
26 dicembre 2025
Non scritta su invito
Risposta di Elyxr
We’re truly sorry to hear about your experience, and we completely understand how frustrating this must feel. We’ve been dealing with an unprecedented volume of orders recently, which has caused delays in both shipping and communication — and we sincerely apologize that this affected you. This is not the experience we want anyone to have.
We truly value every customer, and we’d really appreciate the opportunity to make this right and earn back your trust. We hope you’ll consider giving us a second chance.
Elyxr LA
Customer Experience Team
Almost 4 weeks without any reply
****UPDATE****
They have made me whole and shipped my order. Their communication network was having issues with delivering messages so i never recieved any. They shipped my order and gave me store credit. So my start goes from 1 to 3
ORDER NUMBER 685398
Ive ordered a few orders before. And always have issues with slow orders. But just like every other review ive seen I've had nothing but horrible issues this from past order. A place an order December 19th 2025 and still have yet to receive my order. No shipping nothing no tracking number nothing. Still processing it says. I have left probably 20 or 30 customer service inquiries throughout each and every one of their contact information ways and still no reply whatsoever. I understand during the holidays some companies get backed up which is understandable but this is absolutely nonsense. Highly recommend steer clear this company. Because I'm either going to be out $100 or I'm going to have to go through a loop of trouble trying to get my money back and I don't even think that's going to be possible because they won't even contact me. Very very poor service. I would love to give then the chance to make this right because I really loved the buy 2 get 1 deals on some of the products in love.
Please Elyxr do whats right and make me whole
17 dicembre 2025
Non scritta su invito
Risposta di Elyxr
Thank you for sharing this, and we completely understand how frustrating and upsetting this experience has been. We’ve been dealing with an unusually high volume of orders and messages, especially around the holidays, but that doesn’t change the fact that you were left waiting without updates — and that’s not the experience we want anyone to have.
We truly appreciate that you’re still open to giving us the chance to make this right. Your support means a lot to us, and we absolutely want to do what’s right and make you whole.
Elyxr LA
Customer Experience Team
Almost $500 gone
Almost $500 gone. Made 2 separate orders almost 2 weeks ago and received nothing. They used to be on the ball. Fast shipping and great customer service. Now no communication at all. Gonna have to take this up with my bank. I finally received an email a couple of days ago saying they were out of a certain favor and asked if I wanted to swap it. Said sure and now I'm ghosted. I've spent so much money with them over the last couple of months the least they could do is refund my money.
8 gennaio 2026
Non scritta su invito
Risposta di Elyxr
Thank you for sharing this — and we completely understand how upsetting and frustrating this experience has been. We truly appreciate the support you’ve given us in the past, and it means a lot to hear that we once earned your trust. We’ve been dealing with an unusually high volume of orders and messages, and while that has caused delays, it doesn’t excuse the lack of communication you’ve experienced — and we sincerely regret that.
Elyxr LA
Customer Service Experience
Me and my gf made a purchase on…
Me and my gf made a purchase on 12/29/25. We spent over one hundred dollars on thca flower. We have tried many times to get some sort of confirmation on our order but keep getting ignored. Not even a f-you, we got your money email back. I DO NOT RECOMMEND ELYXR! THEY TAKE YOU'RE $$ AND SEND NO PRODUCT.
FAKE COMPANY. SCAM!
29 dicembre 2025
Non scritta su invito
Risposta di Elyxr
We’re very sorry to hear about your experience, and we understand how frustrating this situation must be.
Please know that we truly value every customer and take concerns like this seriously. We’ve been navigating an unusually high volume of orders and inquiries, and while that’s not an excuse, we recognize that we missed the mark here.
We’d really appreciate the opportunity to make this right and hope you’ll consider giving us another chance. Your feedback is important to us, and we’re committed to improving.
Warm Regards,
Elyxr LA
Absolute horrible customer service
Absolute bullshit! Now first I have ordered from Elyxr in the past with no problems. I don’t know what is going on recently but this is now my second order I’m having an issue with. I paid for PRIORITY shipping 5 days ago and my items still haven’t been shipped! Can’t get ANY response from anyone via email.. “text message”.. live chat… NOTHING!! Worst customer service EVER!! I can’t believe these people! Whatever they’re up to isn’t good.. keep your money
7 gennaio 2026
Non scritta su invito
Risposta di Elyxr
We are truly sorry to hear about your experience, and we completely understand how frustrating this must feel. Please know that we genuinely value every customer as a person. We are currently experiencing an unusually busy period and are doing our absolute best to accommodate everyone, but we clearly fell short in your case — and for that, we sincerely apologize.
We would truly appreciate the opportunity to make this right and hope you might consider giving us a second chance. Your feedback matters to us, and we’re taking it seriously.
Warm Regards,
Elyxr LA
Shipping is terrible
Shipping is terrible. This last order is my final straw. I've opened a chat help 3xs with no response and sent 3 emails all have gone unanswered. I ordered 12/30 and it's 1/7 with no shipping yet or tracking. I've opened a dispute to try and get my money back. There shipping is always 7-10 days when they actually give you a tracking number.
7 gennaio 2026
Non scritta su invito
Risposta di Elyxr
We’re very sorry to hear about your experience and understand how disappointing this has been.
Please know that we truly value every customer and take concerns like this seriously. We’ve been experiencing an unusually busy period, and while we’re working hard to support everyone, we recognize that we fell short in your case.
We appreciate you sharing this feedback, and we’d be grateful for the opportunity to make things right and earn back your trust.
Warm Regards,
Elyxr LA
Only my first order but so far as my…
Only my first order but so far as my initial experience, their customer service & support has been better than a lot of companies offering similar products, especially considering the holidays, product arrived timely & no complaints
21 dicembre 2025
Non scritta su invito
Risposta di Elyxr
Thank you so much for taking the time to share your experience!
We’re thrilled to hear that your first order went smoothly and that our customer service stood out — especially during the busy holiday season. We truly appreciate your support and hope to continue delivering a great experience for you moving forward.
Warm Regards,
Elyxr LA
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.