Briggs & Riley Recensioni 

Briggs-Riley customer service was very quick, helpful and easy to deal with when I asked about the professional discount for airline employees. I needed a quick resolution to my question as I wanted this travel backpack before my trip to Australia in ten days. Thank you again to their team for helping me out.

I made an error with my order. I contacted customer service and they were quick to respond and resolve my error even though it was my fault. Fantastic.

The customer service follow up was fantastic. I was well informed throughout the replacement process. They really do stand behind their product 100%.

Fantastic post sale service. After over 20 years of faithful service, I ran in two problems: the plastic expander broke and a few months later the wheels seized. I do not live close to a service center. Both times a simple email lead to a speady response with self repair kits. They were easy to do myself. All this at no charge, rapidly and very courteously.

I travel professionally and, having used other brands, can confidently say that Briggs & Riley make a great product. Their lifetime warranty really says it all.
My recent experience with their warranty service was excellent. When my bag could not be repaired, a replacement was dispatched within a day. The whole process was prompt, efficient and completely hassle-free (thank you to Linda Wright).

I work in flight and finally switched over to Briggs & Riley after having horrible experiences with Travel Pro. It’s only been about 6 months, but immediately started feeling the difference in quality. I love the compact feature in my 22” roller carry on and their additional smaller travel bags have so much space. I do feel like there are some tweaks to be made to allow more stowage in the roller but still love it more than any other brand I’ve had.
Also, customer service was amazing when I needed help with a lost strap. Emma responded quickly and helped resolve my problem easily.

Outstanding quality. After 15 years of weekly use, the wheels needed replacing. One email and they arrived 5 days later. Outstanding quality, service and support. One quality bag for life.

I'm speechless. I purchased by B&R 22" Upright Carry-On 20 years ago. It has been an amazing companion on my 1.5M miles of airline travel. Recently, I checked my bag and it came off the carousel with no wheel. I discovered the lifetime warranty and sent the bag back for repair. The repair wildly exceeded my expectations! Not only did they replaced the wheel, they went above and beyond and replaced handle assembly, frame, corner guards and more. It's unreal! These guys are for real.....customer service beyond your imagination. I'm all in on B&R!

As a professional airline pilot, I use a roll-aboard nearly every day. I've used many and the B&R is by far the best. It seemed a little expensive at first but turned out to be worth it and their support is top-notch. This bag is tough and takes a beating and still looks great and functions well years later. I especially love the expanding feature - only bag I know that has variable expandability, which I find unprecedented and could not be without now. I usually expand it out, fill the bag, then gently push it together to just the right size. I love this bag!

The Sales Support Customer Service Representative
KRISTIE ISRAEL.
Damaged bag, return was easy, communication from Kristie was flawless and replacement was above expectations.

We love Briggs & Riley luggage for the value and quality. Recently, our luggage was damaged and unrepairable. The customer service was amazing. I received my replacement luggage within weeks.

I have been a fan of Briggs & Riley luggage for many years, and have found the quality and lifespan of their bags to be exceptional.

My favourite briefcase finally started to show its wear after years of travel and I took it in recently for repair(s). Long story short, as the bag had long since been discontinued and could not be repaired to standard. Briggs & Riley offered an alternate replacement product under their lifetime warranty, shipped to my door. I was incredibly impressed with the professional, prompt and exceptional service. A true rarity these days.

I have since purchased an additional smaller briefcase from one of their new lines to add to my collection. Absolutely worth the price for the quality and warranty!

Besides the amazing quality of their luggage they truly stand behind their warranties. On the rare occasion something needs repairs, it’s 100% taken care of and very quickly. B&R is clearly one of the best companies out there. Highly recommend!

I have owned my Briggs & Riley suitcases for 3 years now. As a flight attendant my bags have traveled quite a few miles. I put the warranty to the test this week. I don't live near a repair center and do not want to be without my bag. So I requested the replacement parts be sent directly to me so I can do the repairs myself. After sending the requested pictures and video of the issues. Customer service agreed to send the replacement parts the same day! Thanks to Chuck and Grace and Briggs & Riley.

I am the owner of numerous Briggs & Riley pieces of luggage. They are trusted, reliable quality products that improve my travel experience. I have been traveling monthly for business (sometimes pleasure) for 30 plus years. I have my go- to pieces, depending on the length of travel. I love the Baseline collection but with the excellent warranty and customer service, you'd do well with any of their products. Quality matters. Briggs & Riley delivers.

To be honest, I wasn’t sure if Briggs & Riley would truly follow their Warranty commitment. Many companies don’t these days. But I had a bag that was damaged during Airline transit, a broken zipper. I sent the bag to B&R, not certain that it could be fixed and it couldn’t, but it didn’t matter because they sent me a replacement bag. Exactly the same model and the same color. Kristie Israel was my warranty representative and she helped me through this process. I was so happy with how I was taken care of, I bought a second bag the next week. Thanks B&R and thanks Kristie!

Best luggage company by far. Puts Tum* to shame. Del*** is envious. Rimow* is the only company that is close. In a world driven by money, it is nice to work with a company that puts the customer first.

This was a warranty interaction.

B&R is one of the best brands/companies I have ever purchased anything from, if not THE best. Aside from their incredible intuitive and durable products, their customer service is something you have never seen before. They have taken care of me twice now, and both times were outside their warranty policy, of which makes me come back and buy more from them because of their customer service. And a big shoutout to Lia! She is amazing. If you get her, she will take care of you, your in great hands. Strongly recommend this company for all your luggage/backpack needs. They are always staying above and beyond everyone else.

Honestly.. It is a great honor for me to be a Biggs& Riley customer ..
I believe Briggs bags are among the best in the world.
Moreover.. It is the only company globally that offers extensive after-sales services—most notably, repairs.
I own five bags so far they traveled over 85 countries around the world ..
YaYa

I’ve been using Briggs and Riley luggage for around 30 years, and their customer service continues to impress me. Recently, a couple of the wheels on my suitcase broke. I reached out, and they promptly sent me replacement wheels, no hassle. That kind of reliability and support is rare these days. Highly recommend both the suitcase and the company.