It’s a scam
It’s a scam. I ordered sandals valued at £125 but with a big sale refund. As in £sterling and stating in Manchester I went ahead but when they arrived the sandals were awful quality and I asked for a refund. They required a photo of the unworn sandals (and their packaging for some reason) before I could return them. They have now offered me a 10% refund and said to wear the rubbish sandals- for them to keep 90%.
AVOID THIS USA BASED COMPANY.
Risposta di Grace And Oliver
Hi jean,
That's not how this should have gone, and we're sorry. We'd rather deal with it directly than leave it here.
Email us at info@grace-and-oliver.com with your order number and any previous correspondence. We'll look into it properly and work towards a fair resolution.
Kind regards,
The Grace & Oliver Team