I would give 0 stars if I could
I would give 0 stars if I could. Took ages to arrive which should have made me suspicious when I thought the shirt and sandals I had ordered were coming from Manchester or the UK at the least. The sandals came squashed in a tiny bag and looked nothing like the pictures on Facebook. They looked cheap, plastic and not well made. I tried one on and it looked and felt awful. Off to the charity shop with them as I can’t be bothered to try and get a refund. The shirt too looked nothing like its picture but at least it’s wearable but dread what it will look like after the first wash. This is a buyers beware warning - do not be taken in by this company’s swish look on FB and the too good to not buy sales.
Risposta di Grace And Oliver
Hi,
Opening a parcel and finding something that looks nothing like the photos is a real letdown, and after a long wait it stings more. We're sorry. The sandals clearly weren't close to what you were expecting, and being left uneasy about how the shirt will hold up isn't much better. You shouldn't be in a position where writing the order off feels like the easier option.
If you're willing, please email info@grace-and-oliver.com with your order number and any earlier messages. We'll look into what happened and work towards a fair resolution.
Kind regards,
The Grace & Oliver Team