Unbeatable Product, Best Customer Service
I was one of the early ones to buy AWOL when they were still a relatively unknown brand. We just needed a big TV for the bedroom, We got the LTV-2500 and used it almost every week for about five-six hours during the evening. We were amazed by the picture quality, Dolby features even though I just project it on a plain wall, no fancy screens needed for me. We were very happy. After working flawlessly during most of the two year warranty period it started showing some issues and then completely failed (would not turn on at all, with red blinking status light). I contacted the customer service, and Alex was super responsive and helpful. They got me a replacement (I had to pay a nominal shipping fee). This may be the best customer service team that I interacted with in the recent times. The fresh replacement unit came with just 3-month warranty. I wish they honor the original 2-year warranty period on replacement units. Other than that, we are back to enjoying our movie nights. Thank you, Alex and AWOLVision!