JB

Johanna Bowen

Regno Unito

Recensioni

Recensione su Veyra London

Valutata 1 stelle su 5

Consumer Rights Case- Goods Do Not Match The Trader’s Description

This is further to my previous review in which I provided evidence that the dress advertised as 100 % breathable linen, arrived with a sewn in label stating it is 100 % polyester. As the company has not offered the refund required by law for misrepresentation, only that they will replace as long as I pay for shipping, which is too costly, I have today written to advise them that I will be taking Veyra London to the small claims court unless I receive a refund within 14 days.

30 aprile 2026
Non scritta su invito

Risposta di Veyra London

Hi, thank you for your review. 💛 We take this feedback very seriously and sincerely apologise for the experience you've had.

We would like to investigate this matter thoroughly. Could you please send us a fresh email at info@veyralondon.com with your order number and photos of the label so we can look into exactly what has happened and come back to you as quickly as possible?

Love, Team Veyra London

Recensione su Veyra London

Valutata 1 stelle su 5

Scammers. So Beware

I ordered a dress which was described as 100% Natural Linen. After several weeks a dress was delivered with a label that stated 100% polyester. I emailed the company with photos a gave them the benefit of the doubt suggesting they had been let down by suppliers. I have not received a reply or a refund to date. The company must therefore be scamming customers with false descriptions of their products

28 aprile 2026
Non scritta su invito

Risposta di Veyra London

Hi, thank you for your review. 💛 We sincerely apologise for the experience you've had and we completely understand your frustration.

We're sorry if your previous email didn't reach us. Could you please send us a fresh email at info@veyralondon.com with your order number and photos, and we will investigate this as a priority and come back to you as quickly as possible.

Love, Team Veyra London

Recensione su FlixBus

Recensione su HelloFresh UK

Valutata 3 stelle su 5

Reliable but choice is not good value

Reliable delivery and providing the right ingredients.
Less choice and deteriorating range of recipes and ingredients

21 luglio 2023
Non scritta su invito

Risposta di HelloFresh UK

Hello Johanna,

Thank you for leaving a review, we really appreciate all of the feedback.

We are glad to hear that you enjoy cooking with HelloFresh, however, we are sorry to hear that you have been disappointed due to the lack of preferable options in our meal selection. Our Recipe Development team is in charge of planning and curating our menus. They are always working on ways to improve the menus and recipes, and really appreciate customer feedback. You can leave a comment alongside your recipe rating on the app or website in regards to changes you think may benefit a dish you've tried. This comment goes directly to our chefs who can then take it into consideration and perhaps implement some of your ideas in the future.

That being said, if you have any further questions or concerns, please contact our Customer care team and they will gladly do this for you, and you can do so by following this link to our contact options: https://www.hellofresh.co.uk/contact-us.

Kind regards,
Roko
The HelloFresh Team

Recensione su Secret Sales

Valutata 1 stelle su 5

Unreliable

Ordered a TedBaker bag for a wedding. Sale confirmed and payment taken. Delivery date given 12-14th July. No despatch or tracking details followed so finally chased Secret Sales by email as no response from live chat. Without explanation, the payment was refunded, minus the delivery charge for a bag that wasn’t sent! I understand that stock can run out, but they did not inform me until it was too late for me to find another bag, offered no explanation or apology and still owe me the delivery charge. A very disappointing introduction to Secret Sales

14 luglio 2023
Non scritta su invito

Risposta di Secret Sales

Good morning Johanna,

Thank you for taking the time to leave us a review. I am sorry to hear about your recent experience.

I have located your emails and I have responded to you. I am very sorry for the frustration and disappointment caused by the issue.

Please do reach back out if there is anything else I can assist you with.

Shiv