Kim Downs

Absolutely first class service from Louis at Evans Halshaw Bedford. Seamless service from start to finish and would highly recommend them.

The worst experience. Our initial dealings with the sales guy Bradley was excellent, we found a car and paid a deposit to reserve. We were then passed to the Sales Manager Alex, not a professional experience at all. We were told more about his personal life than anything else as he sat with his can of Monster, not a great look. Arranged to collect our car the following week. We received a Sytner demands and needs document via email and nothing else. I called 3 days prior to our agreed collection appointment to confirm it was still okay and was told it was. I followed up with an email to both the sales manager and sales man, no response from the manager and a response from the sales man to say he was out of the office but as far as he was aware all okay. We arrived at our appointment, the sales manager was clearly not expecting us and we were ushered into his office to be told the car wasn’t ready and he didn’t know we were coming. Apparently it’s awaiting a part although he had no idea which part. I said I had tried to email him but no response and he said he had been out of the business for the last 4 days. We left having arranged for them to update us on when it will be ready and arrange a delivery to us. 3 days later not a word so the order was cancelled. I sent an email outlining my frustrations to the sales manager and his manager and received a very obvious Chat GPT response within about 10 mins and not even an acknowledgment from the Manager. The fact the car wasn’t ready is not the problem, the awful service received was. My observation whilst there is a highly disorganised branch run by salesmen with absolutely no customer service to back up the sale. It’s clearly all about taking making the sale and what comes after is a gamble! I wouldn’t touch Sytner Select in future. We found an alternative car with Evans Halshaw in Bedford and have had a completely opposite experience, they have been an absolute pleasure.

Ordered tickets for Arsenal v Brighton months ago for my sons 18th Birthday today, and no tickets received.
Completely ruined his birthday, so disappointed.

Still waiting for a response to enable me to return my order. I completed the online return information but shows my order number is not recognized, so I contacted customer services 2 weeks ago and just keep getting holding emails. Meanwhile, Archies have £80 and I have two pairs of shoes I don't want. Poor customer service and online platform to enable returns.

So, my review triggered a response from Global Vans and Nico contacted me to advise that our deposit would be refunded and offered his apologies for the delay. I appreciate that there are probably a large number of cancelled orders currently, just due to the unreliability of sourcing the vehicles and this has a knock-on effect, however, just keeping in touch via email, advising that this is still being looked into would have been sufficient. We got there in the end and the refund has been received.

Following on from my previous post and reply. It was me that orders the van and I still have had no contact from Global Vans, despite their quick public response saying they will contact us.

We dealt with Nico in the first instance and he was very quick and efficient in processing an order for a van due for delivery at the end of February. We paid our £550 deposit and waited....and waited....and waited. After chasing on delivery, we were advised that the van was still not available, possibly due in June but they were not sure. As we are a sole trader just starting in business we need a van to work so made alternative arrangements to buy a van. Nico advised he completely understood our situation and we could cancel the order and saw no reason for us not to receive our deposit back. Within a few days we received notification that as we had cancelled, we would not get our money back. I spoke to Nico again, who advised he would speak to the relevant department and we should get our money. Since then, I have sent numerous emails and made calls but have had no response whatsoever. We cannot afford to lose £550 and I realise delays occur, particularly in the current climate, however, it was agreed that it was a reasonable request to cancel, due to the time that had passed. I wouldn't recommend this company, they are far too quick to take your money and don't follow up on their promises. Dissapointing service and would not recommend.