catherine watson

Hi Catherine,

Having to write in more than once and still not get a straight answer to what you asked is genuinely frustrating, and I understand why you've lost patience with us. You were clear about what you wanted, and it sounds like the replies you got kept going around it rather than dealing with it. That shouldn't have taken this many messages.

Could you e-mail us at info@grace-and-oliver.com with your order number and the earlier messages you've sent? We'll go through it properly and work towards a fair resolution with you.

Kind regards,
The Grace & Oliver Team

Hi Catherine,

Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.

I’m so glad to hear you had a lovely booking experience with the team in TUI Hastings! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible.

We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us.

Kind regards and many thanks,
Lauren
Customer Support Team

TUI GROUP
TUI UK & Ireland