Worst experience ever. Took 15 days for a referencing process, then sent a contract asking for the deposit and first rent to be sent to them while the contract said otherwise, gave wrong contact details for the landlord and landlord's agent. Never answered the phone, extremely slow on emails and when I managed to speak with them they were so rude. Terrible experience. Run away if you read their name.
25 settembre 2025
Non scritta su invito
Risposta di Scraye
Hi Martina Masoli
We’re sorry to hear you felt disappointed with your experience. While the referencing process did take longer than expected, this was due to several additional checks and clarification requests from your side, which we did our best to handle promptly. Our standard procedure, clearly explained several times via phone calls and emails is to collect the initial rent and deposit, which are then transferred securely to the landlord. Nevertheless, we accommodated your request to pay the landlord directly, even though this is outside our usual process, however you still chose to withdraw. We appreciate that moving can be stressful and that communication delays can be frustrating. However, our team worked to provide clear updates and act in line with the agreed terms throughout. We always strive to offer a fair and efficient service, and we’ll use your feedback to continue improving.
Una ottima piattaforma e facile da usare. L'agenzia locale con cui sono stata messa in contatto per il mio viaggio in Brasile é stata ottima (Aaa bahia) e mi ha organizzato il viaggio dei sogni!
1 agosto 2024
Risposta di Evaneos
Buongiorno signora Masoli,
Il nostro team è stato molto toccato dal suo feedback.
E' un piacere per noi sapere che il suo viaggio alla scoperta del Brasile è stata una bella esperienza grazie alla professionalità delle nostre agenzie locali!
Speriamo che siete tornati a casa con tanti ricordi meravigliosi.
This website offer cool templates and you can really create what you want. My one star is related to the fact that my order was lost not one time but twice!! I ordered on the 26/4 with estimated delivery on the 17th of May. On the 20th nothing was arrived. So i contacted the customer service 2 times the next days and on the 2nd time they told me that they will ask for a free reprint with express delivery in order to receive my order on time on the 4th of june (was for a birthday on the 7th). Anyway, they said I will receive an email with a tracking. On the 31st of May still nothing. So I contacted again the customer service to have a confirmation, they said everything was ok and that the order will be shipped that day. On the 2nd still no email so I contacted them again. They ensure again that "you have nothing to worry about". On the 3rd still nothing, so I contacted them for the 5th time. They said that the package will travel overnight to arrive on time. Guess what?! It didn't. So I asked for a complete refund. They gave me a pdf as well of my project. They point, anyway, is not having the money back but it's just the fact that this is the worst service ever. All guys at customer service are very polite and quick in their job but they should invest in delivery not in after sales services. I will never buy again from them.
7 giugno 2021
Non scritta su invito
Risposta di Mixbook
Hi,
Thank you for writing and taking the time to provide us a review!
We are very sorry to hear that the order you received was unsatisfactory. We have gone ahead and contacted you via hello@mixbook.com. We hope to hear back from you soon and we look forward to being of assistance. Again, we truly apologize for the inconvenience encountered.
Good service and good product quality for reasonable price. Just sometimes it happened to have very similar items from week to week or that we received thousand of potatoes and onions and just few fruits and other fresh veggies.
Update: today 28/10 so after few months, my opinion has changed. For 160 pound each bikes we have expected several problems: broken pedals, wrong assemblance of the pedals, broken seat after 1 month and a half, brakes not working properly and gear really hard that makes really hard to cycle. I am using gear 1 almost 99% of the time on 6 available and I am not living on a mountain. Also, even if I have activate the warranty I have paid 50 pounds for a new gear (I broke one 1 month after the purchase), 12 pounds for a new seat and 80 pounds for fixing the problem in the pedals. I ll never buy again.
_____________________________________________ The delivery respected the correct timing expecially during this pandemic. The assembly was right but the store was in a hurry and didn't permit us to set up the correct high of the seat. But they gave us some keys to fix it on our own. The pedals of one bike were both broken after a week but for the price for now we are satisfied.
7 giugno 2020
Non scritta su invito
Risposta di Cycle King
Thanks for your review, at Cycle King, we continuously monitor our prices to ensure that we offer the best value for all our customers. We are sorry that on this occasion you feel that our prices were too high, we do offer a price match service if you can find a product or service from another high street retailer. We look forward to seeing you back in the store where you can put our price match to the test! The Cycle King Team!