Mohammad

Hi there,

I’m sorry to hear some of the vapes you ordered didn’t work.
I’ve looked into this for you and can see your last order was in fact from October 2025.
I’ve also searched our customer support platform and can’t see that any contact has been made in order for us to resolve which makes this review quite disappointing.
We will always assist, given the chance.

I have noted you purchased 1 x Al Fakher 30k kit and multiple refills, so this may well be the issue you’ve experienced, as the device will only take 1 additional refill before it needs disposing of - which you may have missed from the product description.

Please consider updating your review, as these mean a lot to us.

Thanks
Shane - Company Owner.