Andy TAYLOR

Super quick ordering and delivery service including the online help and support prior to purchase. As far as I am aware the purchase lives up to my expectations as received by a trusted third party. I have yet to collect the iphone 15 purchased from the delivery address but according to the recipient all packaging and order appears to correspond with my purchase requirements.

Really professional and competent team who were able to provide us with answers to our questions. Awaiting further information so I hope this response is equally helpful and positive.

We booked our trip with Adam Case. He was extremely professional and could advise us extensively on the actual tour we have reserved. He returned calls and emails as promised each time requested and all information was very clear and thorough. We have only good comments for his help provided. On a less enjoyable note, the actual booking process was tedious and drawn out with all the legalities and policy wording information that we had to endure! Again, this is NO reflection on Adam and his friendly customer services support and information. We hope now that all the hype lives up to expectations when we depart in February 2027 for this special “memorable” holiday, hopefully for the right reasons!!

Website, deals, speed of delivery

Angela resolved our problem really quickly with a very speedy response and clear instructions on what procedure we needed to follow. Once again everything is working as normal from our side. It’s one thing having a VPN provider but having the technical support that is essential and reactive is worth every penny we spend with Liberty Shield. Thank you.

It was really quick to get a quote using the online quote system but I wanted to confirm a few points with a sales assistant so I needed to call someone from customer services. All was very clear and the assistant was very professional. I think the quote we received was very reasonable but time will tell if in the event we have to put in motion the insurance policy cover. Hopefully it won’t be needed but it’s nice to know that in theory my wife and I are covered for most insurance travel eventualities. We took out the annual policy. Just make sure you take the insurance out before booking a holiday otherwise you won’t be covered.

Easy to find choice of preferred sailing dates and availability, best prices and simplistic payment system.

Nikola Pawlowska was very helpful as usual when dealing with my currency request.

Excellent and quick service from Nikola Pawlowska.

Thank you

Very quick and easy to book. Information clear on site.

Excellent produits, services et suivi de livraison

AllClear provided an online quote. I phoned 10 days later. The lady who I spoke to, Beverly, was very confident but when I agreed the terms I explained I had received 2 additional marketing mail shots to encourage me to take up the quote. On explaining to Beverly that I had discount codes for a further 15% and 20% depending on how they were applied she told me that the original quote already included a 20% discount but their accounts department continue to misinform the public with these offers! I said unless they could apply a further discount I would not accept the quote. This she organised with her superior. She informed me that she hoped her marketing team would eventually change the wording on their mail shots as she agreed thus was not clear. I’m hoping the cover is comprehensive if I need to use it.

Our order was made on line but we spoke to the seller beforehand to check what we were ordering was correct and equally to ask some questions about the underfloor heating. The person was very knowledgeable about their products so we felt confident in what we were buying. The delivery process was also very good bearing in mind we live in France and we received this within a week of our order being confirmed. The new VAT import rules from an EU country were very clear as well so the company reimbursed the UK VAT so we only paid the French import charges. Overall a very smooth transaction. It just remains to be seen if the product is good when finally installed.

Excellent service always very helpful too.

4 year of my subscription so that says it all.