MN

M N Heath

Regno Unito

Recensioni

Recensione su BGASTORE.UK

Valutata 1 stelle su 5

Terrible stole my money and never bothered to resolve my issue

Terrible, never delivered, lots of emails saying they would it out when they clearly had no intention of doing so. No refund, no updates so basically they stole £100. This company is a con.

18 febbraio 2026

Risposta di BGASTORE.UK

Dear Customer,

Thank you for your message.

We are sorry to hear about your experience and understand your frustration.

However, after reviewing your case, we can confirm that the refund for your order was processed by our team on 8 June. The refunded amount was returned to the original payment method used for the purchase.

If you have not yet been able to locate the refund, we kindly recommend checking with your payment provider or bank, as processing times can vary depending on the payment method used.

Should you require any proof of the refund or further assistance, please let us know and we will be happy to help.

Recensione su PDFSimpli

Recensione su LSA International

Valutata 5 stelle su 5

Great

Great, had a small problem with the order and they responded so fast ad got it sorted. Really good service

1 marzo 2021

Recensione su Quick Mobile Fix

Recensione su Morgan & French

Recensione su Fitness Superstore

Valutata 3 stelle su 5

A few issues but customer services sorted it

My order came without instructions which I presume was the manufacturer's fault. As I had refused installation from FS I was left over Christmas with no way of putting the order together and this was somewhat frustrating as it was a complicated piece of kit which required a manual. After ringing and filling in the installation form I got rather frustrated and told FS to return the order. However, a very nice customer services manager called me and managed to resolve the problem by booking installation and sending me by post the 63 page manual! So I am annoyed that I will not be able to use the equipment for a month since receiving but FS has sought to resolve the problem and hopefully not putting instructions in is a one-off mistake which will not happen again.

5 gennaio 2017
Non scritta su invito

Risposta di Fitness Superstore

Dear Mrs. Heath,

Thank you for your review. We can confirm that we have spoken to the manufacturer and the build instructions are taped to the inside of one of the boxes along with a tube of touch up paint. Please can you confirm if you have the original packaging or if you can check the original packing for these?

In the meantime, as discussed with you this morning, we have sent out full instructions to you and advised that if you have any further issues to contact the Customer Service Manager. We are very sorry that we have been unable to book you in for an installation visit any earlier than the 17th of January, but we are in our peak period and unable to cancel other customers orders this time.

Unfortunately we cannot find any record of your original email and the first we knew about the missing build instructions was your email on the 30th of December asking for an installation quote.

With regards to our 'unapologetic response' please find below a copy of the email we sent to you this morning with an apologies direct from the Customer Service Manager.

'Hello Marisa

I am sorry that you have experienced some issues with your order, I have searched for your original email but have been unable to find it. Please can I ask that you send the original email to me so that I can look into this for you.'

Please do not hesitate to contact us should you require any further assistance.


Kind regards,

Fitness Superstore