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Regno Unito

Recensioni

Recensione su BGASTORE.UK

Valutata 1 stelle su 5

Very poor customer service

Needed to return an items but the returns system is terrible and they do not reply to emails. This means I have not been able to return the items. One of the things I ordered was not in the box and they haven’t replied to my email about this.

24 giugno 2026

Risposta di BGASTORE.UK

Hello Stephanie,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. This is certainly not the level of service we strive to provide.

We understand how disappointing it must be to experience difficulties with the return process and to discover that an item was missing from your order. We would like the opportunity to investigate both matters and ensure they are resolved as quickly as possible.

If your issue has not yet been resolved, please reply to your existing email. Our team will review your case as a priority and work with you to find a suitable solution.

Thank you for bringing this to our attention. Your feedback helps us improve our service, and we hope to have the chance to restore your confidence in us.

Have a nice day!

Recensione su LightInTheBox

Valutata 1 stelle su 5

Do not use Light in the Box!!

Do not order anything from Light in the Box. You are unlikely to receive your order and they will not refund you. They are not up front about the fact that, if you do receive your order, you will have to pay extra charges to cover VAT and additional customs charges and that if you wish to return your item you will have to pay for postage to China. This means that the apparently competitive price is in fact a lot higher than it seems. My order has been rejected by customs and sent back but Light in the Box will not refund me unless I have received and returned the order. They have resent the order even though I asked them not to and requested a refund.

10 dicembre 2019
Non scritta su invito

Risposta di LightInTheBox

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

We received your cancellation request, unfortunately your reshipped order was shipped out on 2019-12-08. As such, it can no longer be cancelled.

But we know it was our fault not to cancel this reshipped order. We will take full responsibility of this problem. Please don't be worried.

I had conducted new Ticket ID =20125597 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Recensione su Ventrolla

Valutata 1 stelle su 5

Very Poor Standard of Work

Ventrolla charge "craftsmen" prices but the work done to our windows was of a very poor standard. We had the same employees on several occasions to rectify issues despite my requests for someone else to come. Initially the ventrolla removal system was not installed - very surprising as this is Ventrolla's USP. We had to have them back to redo it with this system in place. The draft proofing beads are put on so badly that they will be completely ineffective, new glazing had a crack in it, caulking was so untidy that I could have done a neater job myself, the catches and lifts were painted over, one of the weights caught on something so that the rope curved out and the window wouldn't stay open. Despite all of these issues at no point did I receive anything approaching an apology or any acknowledgement that the service I have received was not as it should be. Find a local craftsman - they may not install a removal system but I'm sure you will be a lot happier with the outcome and it will probably cost you less.

2 maggio 2015
Non scritta su invito

Risposta di Ventrolla

Good afternoon, I am extremely disappointed that your experience of Ventrolla was not the usual 5 star service we strive for. Please contact me on stephen.brownsteele@ventrolla.co.uk and I will investigate.

Recensione su Surfdome.com

Valutata 1 stelle su 5

Very poor customer service.

Received flip flops where the size 11 was smaller than the size 10. When I rang customer services they were extremely unhelpful. I had to reorder a new pair before I had been given a refund, paying for next day delivery so that we would receive them in time for our holiday. I won't use this company again.

30 luglio 2013
Non scritta su invito

Risposta di Surfdome.com

Very sorry to hear about the problems with your order and would like to offer to look into this further for you. Please email the details to our customer services team ( customer.services@surfdome.com) and mark it for the attention of Louise.