Low standards of cleanliness
The final product is acceptable. The total cost for job including 12sqm and timber ladder was £1850, not cheap but would have felt reasonable if it were not for the amount of mess left. I am left wondering where all the reviews about leaving everything spotless come from as my experience was very different.
The surveyor who came round, Alvie, was great. He was thoughtful and thorough, wore overshoes to keep the house clean and gave an indication the installation crew would be of the same quality.
When the crew arrived they didn't confirm the work to be done as was stated in the email, communication was pretty minimal altogether. I had to find them to confirm the boarding and hatch orientation was as specified.
The teams do at least 2 jobs per day, so it's clear this is a volume business and a lot of the problems I experienced seem to stem from that. Pretty much every problem described here could be solved with a small amount of extra time to prep and clean up properly.
There was the bare minimum of dust control. A sheet was laid down but a huge amount of dust spilled over the edge and then that was walked through with dust left everywhere. The wooden floor is now scratched. Would have taken about 10 minutes to setup an enclosed area with plastic sheets and contain all mess, with floor protection down the stairs. And at the very least, 2 seconds to close landing doors to prevent dust getting into other rooms.
There was no extraction used for cutting in the enclosed loft space. Particleboard dust contains wood dust and formaldehyde which are Group 1 carcinogens. The COSHH regulations exist because this is a real, demonstrated harm to anyone exposed. The crew most of all, but also occupants in the house at the time and exposed to residual dust afterwards.
Apart from that it's just common sense to keep it tidy, the insulation is now covered in fine sawdust which I can't see any way of removing. At the end there was a basic hoovering which got the worst bits, but there was still an hour of hoovering and mopping for me to do, including hoovering all the sawdust out of the loft itself with all the screwholes and the fine layer of dust on the boarding.
The crew didn't wipe their feet on the way in and out, so the stairs and floor were covered in muddy bootprints. The loft ladder itself was covered in muddy bootprints and handprints which is disappointing given it's literally brand new.
Given everything visible was left in an untidy state, it's hard to have faith that the hidden bits have been done with attention to detail such as the loft legs and the insulation relaying.
They have every badge going - Federation of Master Builders, TrustMark, Which Trusted Traders. I didn't put much faith in these before but it's pretty much zero now.
Risposta di Amazing Lofts (Storage Solutions) Ltd
Thank you for taking the time to leave your feedback. We genuinely value all customer comments, as they help us maintain the high standards we strive to achieve.
If you could please email us with your name, address, and details of your installation, we would welcome the opportunity to investigate your concerns fully and discuss them with you directly. We are disappointed that you did not contact us before leaving your review, as we always aim to resolve any issues quickly and fairly.
At the completion of every installation, our installers provide a customer sign-off form, giving customers the opportunity to highlight any concerns before the work is signed off. In addition, all of our installations are covered by our Lifetime Workmanship Guarantee, so any genuine issues can be addressed promptly.
As you mentioned, Amazing Lofts is one of the most accredited companies in our sector, and feedback such as this is extremely uncommon. We take any allegations regarding our standards or the conduct of our staff very seriously. Our installation schedules are carefully managed, and our teams are not routinely expected to complete two installations each day.
If you have any supporting photographs or evidence, such as the boot prints you referred to, we would appreciate you sending these to us so that we can carry out a full investigation. Where our internal standards have not been met, we have appropriate disciplinary procedures in place and will take any necessary action.
Should you wish to make a formal complaint, please contact our Managing Director, Howard Williams, by email at howard@amazing-lofts.co.uk. We are committed to investigating every complaint thoroughly and working towards a fair resolution.
We look forward to hearing from you and hope to have the opportunity to resolve this matter.