You have been much better in distant times. Maybe l am just not among your selected customers. I am little interested in fashion, l am a toy collector. In this segment you decreased significantly. At... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The purchase went fine. Unfortunately the 5€ reduction code, which was sent to me by mail, did not work. Therefore I could not use it.
Company replied
To less information about the languages of the film
Company replied
4 Weeks delivery is way to long. But the clothes have a good quality
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- zavvi.de
3.2
Average
3K reviews
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too late, and bad communication
you told me the product would be coming in 14-15 days, which is a weird period of time, but now, 22 days later it has not arrived yet.
update: the parcel came, one month after I ordered it, all T-Shirts are there, but one of them is in really not good quality, unfortunately the coulours are quite weak.
31 December 2025
Reply from Zavvi
Hello
Thank you for leaving your review.
I am sorry to hear about your experience on this occasion. This has been raised with the relevant teams, who will review this and contact you to assist further in due course.
Kind Regards,
Kayleigh
Never again
Never again ! I just had to pay a high charge for receiving this package. None information at least none I had seen that warned about such high charges (customs or whatever).
14 December 2025
Reply from Zavvi
Hello
Thank you for leaving your review.
I am sorry to hear about this issue. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kayleigh
By now I’m really pissed off
By now I’m really pissed off! The first shipment was supposedly delivered, but it never arrived. When I contacted customer service, I didn’t get a reply for ages, and then they asked me to request a new delivery. In the meantime, I got a message saying the shipment had been returned to the warehouse by the carrier and that the costs would be refunded. Refunded? I had asked for a replacement delivery! So I ordered everything again.
Then I was informed that the original order still couldn’t be shipped — and neither could my second order. I’ve paid for both. This was supposed to be a Christmas present; I originally ordered a month before Christmas, paid for both orders, and still haven’t received anything to this day.
2 weeks later now; Still nothing has happened! Nothing has been sent, no money refunded!
18 December 2025
Reply from Zavvi
Hi Silke,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
I didn't recieve the package!
9 November 2025
Reply from Zavvi
Hello
Thank you for leaving your review.
I am sorry to hear about this experience. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
No Delivery and No Service.
21 November 2025
Reply from Zavvi
Hello
Thank you for leaving your review.
I am sorry to hear about this issue. I have referred this to the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kayleigh
Reply from Zavvi
Hello,
Thank you for taking time to leave your review.
I have now raised this to the relevant internal department for this to be looked into further.
Once they have looked into this they will contact through your account.
Thanks,
Sam
My no. 1 source for 4K UHD
One of the negative aspect of living in germany among other is having limited to no access to top quality 4K UHD discs from top boutique labels like arrow video. Zavvi, especially the Zavvi germany, has changed that aspect of my life. I can find all the releases from arrow video. I don’t know what sorcery they use, but I don’t have to pay any extra or hidden costs for the delivery. The ordering process is uncomplicated and their support team is very reliable based on my experience. The fun part is, that I sometimes find marvel legends or transformers figures for an unbeatable price on their shops. And now, I have to mention their exceptional 2 x 4K UHD films for 35€ deal, which has expanded my 4K collection enormously. I recommend Zavvi germany without a doubt and hesitation to anybody from germany who‘s looking to expand his/her 4K and standard blu-ray collection. Thank you Zavvi team for your great service.
3 December 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
code not valid
The purchase went fine. Unfortunately the 5€ reduction code, which was sent to me by mail, did not work. Therefore I could not use it.
2 December 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
No communication and not send during…
No communication and not send during expected time.
24 November 2025
Reply from Zavvi
Hi Thomas,
Thank you for leaving your review.
I have passed this to our specialist, They will be in touch shortly,
We look forward to getting this resolved.
Kind Regards,
Ben
Good times gone
You have been much better in distant times. Maybe l am just not among your selected customers. I am little interested in fashion, l am a toy collector. In this segment you decreased significantly. At least you got some decent offers here and there. So l sometimes keep watching your shop.
22 November 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Zavvi
I didnt get may order
17 October 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Zavvi
Nice purchase process and I'm very…
Nice purchase process and I'm very exited to get my movie. :)
20 October 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
additional import cost
I’m very disappointed with my experience ordering from Zavvi. The additional import costs were not made clear at the time of purchase – they are only mentioned in the fine print, not directly during checkout. As a result, I had to pay unexpected fees when the parcel arrived. On top of that, the shipping took far too long. Overall, I don’t feel like Zavvi was transparent about the true cost and I won’t be ordering from them again.
5 September 2025
Reply from Zavvi
Hello Simon,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Zavvi
Zavvi have always been solid
Zavvi have always been solid . The one thing I have noticed is shipping is faster now :) they have great deals and I enjoy shopping there :) been shopping there for years now :) never a problem
16 July 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Movies great, needs better packaging
Happy with my order... the only negative thing i can say is that they use Hermes ( which I've had very bad experiences with in the past ) and the other thing would be the packaging ( the last order the sides weren't even taped up , which the movies easily could've fallen out or been stolen )...
Me being a new customer ( only ordered twice but just placed my 3rd order today )
I'm excited to sit down and watch these movies, thank you Zavvi
18 August 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
easy payment and checkout
3 September 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
The product range is great and past…
The product range is great and past experiences were always good, but this time the delivery time is crazy long. If you give a four week delivery time, for stuff that is in stock, then at least keep that time window. Right now tracking doesn't give me a date, just infos that make it seem you only send it the day it was originaly supposed to arrive.
8 August 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
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