Vintage.com Reviews 

I think it's a very good, honest and punctual service to recycle objects you don't use anymore and that risk to be just thrown away.

Very very good

Excellent and transparent process. Really easy. I received the payment immediately. I just hoped for a bit more money, therefore 4* instead of 5*

I don't speak english and it's not genuine. because it"s necessary checking a paragraph to proceed

Super nice service, very precise and reliable. Thrustworthy!

Communication is good and Vintage calculate a good prise for the products.

I d,not half money

Everything has been perfect!

All over, a very good experiénce! For me I would certainly recommend this Company to do business with!

Extremely disappointing and UN FAIR: they answered my email (asking for what happened to the return of my parcel) that they MIGHT give me a compensation.

From my point of view it s kind of an abusive deal: they underestimate your items, propose a ridiculously low price and if you refusé the deal
..they loose the parcel!
And their explanations are quite confuse.
Very tricky and dishonest.

I was pleased to get rid of things I won't use . I was a bit disappointed by the sum I got , there was no listing of prices of the things you send .Maybe I would have asked to recuperate cause they didnot offer much for it . Otherwise the customer service is great . the parcel got to them very quickly , the estimation was suprisingly very quick .So Yes great service .

Disappointing.
My package contained 8 watches, 2 digital cameras, and costume jewelry. I had it appraised item by item. The total value was between €150 and €600. The offer I received: €24! I was very disappointed. Don't waste your time and look elsewhere.

very easy progression of sale and very speedy responses

fast, in 2 days I received my money. It was near what i expected. I have ask for a new label!

My package containing a necklace worth 180€ was delivered successfully on February 5th according to the tracking information. However, after the parcel arrived, I received absolutely no update or notification from the company for weeks.

The only reason I found out something was wrong is because I contacted them myself after waiting for an unusually long time with no check-in or communication. Only then did they finally respond and tell me that my package had apparently been lost internally.

From that point onward, communication became incredibly frustrating:

* emails were repeatedly ignored,
* responses often took days or weeks,
* and I constantly had to follow up myself just to get any information at all.

I provided the original invoice for the necklace showing a value of 180€, and at the time the invoice was only around 2–3 months old. Despite this, I was initially offered only 30€ compensation.

I also provided:

* screenshots and links of comparable items,
* and later even eBay sold listings after additional requests from the company.

Every time I submitted what they asked for, new requirements were suddenly added afterwards instead of resolving the issue.

What makes this even more frustrating is that Arcavindi advertises insured parcels on their website, yet this was never properly addressed when discussing compensation for my lost package.

I also attempted to settle the matter fairly by offering to accept 100€ as a compromise, but this proposal was completely ignored as well, with no reply at all.

What disappoints me most is not only the loss of my property, but the complete lack of proactive communication and the feeling of being ignored throughout the entire process. It has been four month now and the problem is still not resolved.

Excellent service speedy payment and friendly communication

No stars would be the accurate score for my experience with Arcavindi. I received an offer of 34 Euros for jewelry worth several hundreds of Euros. My jewelry was simply thrown into a box and returned to me in a mess. The several separate jewelry pouches that I used to sort and send the jewelry in an orderly fashion were NOT even returned to me. Before my items were even returned, an Arcavindi customer service rep on the phone actually described past incidents of poor packaging by Arcavindi (items just dumped haphazardly into the return box), but that after several customer complaints, she hoped this wouldn't happen in my case. Well it did. Arcavindi even kept several jewelry pouches that I had used to pack the items in an orderly passion. The claims made by Arcavindi are a farce. I CANNOT recommend this organization. Completely dishonest and unprofessional.

telephone call were helpful and in English so better for me