It was not a great experience
It was not a great experience: we had to cancel our holidays due to the cancelling of the flight at the last moment (we were already waiting for boarding at the airport) and the fact that the alternative flight proposed was destroying the entire reservations schedule.
The positive aspect was that, after a long struggle (lots of calls and mails exchanged) we managed to get almost entirely reimbursed (except for insurance cost, which is strange because they had nothing to insure as the trip was cancelled!), in the form of a credit limited in time (1 year).
Reply from Air France holidays
Hello Vlad,
Thank you for sharing this feedback with us. We are truly sorry for the intense stress and disappointment caused by this last-minute flight cancellation while you were already waiting to board, as well as the major disruptions it brought to your travel schedule.
We completely understand your frustration regarding the non-refundable insurance fee, especially given that the trip could not take place, and we regret the lengthy back-and-forth it took to secure your credit voucher.
In order for us to review the details of your credit and look into the insurance fee further, could you please share your personal details with us via private message?
Best regards,
Customer Relations Team
Nabyl