Affordable flat pack, varying results. I bought an acacia wood garden table, great quality, terrible instructions. Overall the experience would improve greatly if better instructions were provided, bu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Middle of the road rating Ordering simple enough Delivery later than expected bur did not affect us But... Sizing appalling the measurements were way out, and because of this we have had to giv... See more
Company replied
Very fast delivery and overall a good product (bedside table) As described with clear easy to follow instructions to put together and more than enough parts. Unfortunately the dowls that go in the top... See more
Company replied
Nothing wrong with the delivery, however the quality of the product was very poor. Wide blind delivered in two halves and feels not solid at all. Obviously saving size for delivery, but quality suffer... See more
Company replied
Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
2.9
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We did not receive our delivery
We did not receive our delivery. Waited in all afternoon. It then stated a delivery fail.
2 times, I chatted online with customer services, They offered no redelivery, refund or solution
How do I get a refund?
Not happy.
18 July 2026
Unprompted review
Reply from vidaXL
Hello Katey,
Thank you for taking the time to share your experience.
We are sorry to hear about the difficulties you encountered with your delivery and the frustration caused by the failed delivery attempts. We understand how disappointing this must have been, particularly after waiting at home for the parcel and then experiencing difficulties finding a resolution through customer service.
We have reached out to you directly to review your case and offer further assistance. We appreciate the opportunity to investigate this matter and work towards a resolution for you.
Kind regards,
Tanya
vidaXL Webcare Team
Blue
I bought the blue. It was exactly what I was looking for. I used it to cover a part of my fence where people who walk past always look through for some unknown reason. You can't see through this at all apart from on sunny days you can see a shadow but that's all. Highly recommend.
7 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful review. We're delighted to hear the product was exactly what you were looking for and that it provides the privacy you wanted. We truly appreciate your recommendation and your support of vidaXL.
Kind regards,
Elyn
vidaXL
7 pairs of blind lost!!
7 packs of blind lost ... misleading delivery time frame , parcel has been stuck with courier for days and no tracking information updates ! Customer service called Twinkle was less than helpful
Avoid this company
12 July 2026
Unprompted review
Reply from vidaXL
Hi Elodie,
Thank you for sharing your feedback.
We're sorry to hear about the delay with your order and the frustration caused by the lack of tracking updates. We understand how concerning it can be when an order does not progress as expected, especially when you are working within a specific timeframe.
We have reached out to you directly so that we can review the status of your order in more detail and see how we can best assist you. We would appreciate the opportunity to look into your concerns further and provide you with an update.
Please check your inbox, and we look forward to hearing from you.
Kind regards,
Tanya
vidaXL Webcare Team
Was grateful to find the trolley drawer…
Was grateful to find the trolley drawer with the dimension required. Delivery is prompt and items is well packaged. @derm.dental
22 June 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review! We're delighted to hear that you found the trolley drawer with the dimensions you needed and that you were pleased with the prompt delivery and careful packaging. We appreciate your feedback and hope you enjoy your purchase.
Kind regards,
Elyn
vidaXL
Avoid! Extremely poor quality and a pain to get a refund
Avoid at all costs!! I knew it was too good to be true. You’ll get left with faulty goods!! Their website and order status/getting the best from your purchase emails are great. But the item received is faulty. The instruction were poor, and every single piece in the box is either damaged, warped, scratched, misaligned or missing. It’s impossible to build the garden table - nothing fits together. When attempting to contact support you go through a loop of automated chat bots before you get to an agent. If you take longer than 5 seconds to reply, they hang up. And when you do get chatting, they want to offer you a partial refund or parts replacements/a voucher. I had to push for a refund, as they couldn’t send a replacement in good time. They’ve started the refund; but left me with the item “as a valued customer”. It seems unfair to expect the customer to dispose of such a large item. They should take responsibility and arrange a collection and replacement.
16 July 2026
Unprompted review
Reply from vidaXL
Hi Daniel,
Thank you for sharing your feedback.
We are very sorry to hear about your experience and understand how disappointing it must have been to receive an item that did not meet your expectations, particularly given the concerns you have raised regarding the condition of the parts and the assembly process.
We have reached out to you directly to review your case in more detail and to see how we can further assist. We would appreciate the opportunity to discuss your concerns and ensure that all available options have been fully explored.
Please keep an eye on your inbox, and we look forward to hearing from you.
Kind regards,
Tanya
vidaXL Webcare Team
Do no waste your money and purchase…
Do no waste your money and purchase anything from this company.
In June I bought a bamboo fly screen, it looked lovey on there site.
The item is very dangerous, after about 4 days the bamboo beads started to fall off leaving thin pieces of sharp wire.
On of the wires caught in my grandson hair as he went outside as he tried to get it out another piece of wire caught him in the eye.
These screens are very dangerous and should not be sold, I don’t know how it passed health and safety checks.
8 June 2026
Unprompted review
Reply from vidaXL
Hi,
Thank you for taking the time to share your feedback.
I am very sorry to read about the concerns you have raised regarding the bamboo fly screen. We understand how upsetting it must have been to experience this issue, particularly given the safety concerns you described.
We have reached out to you directly so that we can review the matter in more detail and offer our assistance. We would appreciate the opportunity to investigate your concerns and work towards a suitable resolution.
Kind regards,
Tanya
vidaXL Webcare Team
Quality of product poor
Nothing wrong with the delivery, however the quality of the product was very poor. Wide blind delivered in two halves and feels not solid at all. Obviously saving size for delivery, but quality suffered a lot.
15 July 2026
Unprompted review
Reply from vidaXL
Hi Steve,
Thank you for taking the time to share your feedback.
I am sorry to hear that the quality of the blind did not meet your expectations. I understand your concerns regarding the construction of the product and the impact this had on your overall impression.
We have reached out to you directly to learn more about your experience and see how we may assist further. We would appreciate the opportunity to review your concerns and work towards a suitable resolution.
Kind regards,
Tanya
vidaXL Webcare Team
The support team were very helpful…
The support team were very helpful resloving some issues that I had with the product
7 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind review. We're pleased to hear that our support team was able to help resolve the issues you experienced with your product. We truly appreciate your feedback and your trust in vidaXL.
Kind regards,
Elyn
vidaXL
Product good but delivery awful...I…
Product good but delivery awful...I mean who schedules delivery to a museum at 7pm?....took a couple of weeks to show up.
30 June 2026
Unprompted review
Reply from vidaXL
Hello Sue,
Thank you for taking the time to share your feedback.
I'm pleased to hear that you are satisfied with the product. However, I am sorry to learn that the delivery experience did not meet your expectations. I understand how frustrating it must have been to experience a longer-than-expected delivery timeframe and a delivery appointment that was not convenient for your location.
I have reached out to you directly via email so that I can review the situation further and see how I may assist you.
I look forward to hearing from you.
Kind regards,
Tanya
vidaXL Webcare Team
jeez where do i start....
jeez where do i start.....
jeez where do i start.....
ordered our product and was told there was an issue with delivery as the website stated 'There is an issue with your package, Please click on the carrier tracking link to get more information on next steps.
which we did and and said ‘i have just spoken to the courier and there is no parcel in their system and this is what they have said 'After reviewing your parcel details, I can see that it has not yet entered our network and we only have the electronic data at this stage. As soon as the parcel is physically received and scanned, the estimated delivery date will become available’
which as an ex courier that tells me there was no parcel in their system and then blatantly got told they couriers lying by the vidal agent
‘Please disregard the previous information regarding the carrier status. Sometimes there can be a delay or discrepancy in the tracking updates, which may not immediately reflect the physical movement of the parcel. We understand your concern and frustration, especially given the conflicting information. Please rest assured that we will escalate this matter with the carrier as a priority to verify the exact status of your shipment and ensure it is properly handled.’
and was basically told that it would take another 8 days from the date it was due arrive….
I requested to raise a company and funnily enough within 2 days of that request ….. it turned up and slightly damaged
first and last time I use this company
and Tanya
vidaXL Webcare Team don’t bother with your generic we care response we can all see its fake
8 July 2026
Unprompted review
Reply from vidaXL
Hello,
Thank you for your feedback.
I am sorry to hear that your experience did not meet your expectations. After reaching out privately, we hoped to discuss your concerns in more detail and see how we could assist further. However, we have not received a response.
We appreciate you taking the time to share your experience, as customer feedback helps us identify areas where we can improve both our service and communication.
Should you still require assistance, please feel free to contact us directly at feedback@vidaxl.co.uk, and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Ideal for the garden
Great product,easy to assemble yet robust and easy enough for one person to move
25 June 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful review. We’re delighted to hear that you had a great shopping experience and that you’re so pleased with the quality of the planter and the delivery service. We truly appreciate your recommendation and your support.
Kind regards,
Elyn
vidaXL
greatest experience and product
Really easy to navigate and buy from website. Delivery was well-tracked and the planter is far superior to what I thought it would be and am so pleased with the quality and look. I would definitely recommend them and would buy from them again.
11 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful review. We’re delighted to hear that you had a great shopping experience and that you’re so pleased with the quality of the planter and the delivery service. We truly appreciate your recommendation and your support.
Kind regards,
Elyn
vidaXL
As described - except it’s flat pack!
No problems with the gate. Solid, as described. Be aware it comes flat pack but easy to assemble. This should probably have been included in the description (or at least I didn’t see it) to save the surprise when a box arrived
11 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We're pleased to hear that you are happy with the gate and found it easy to assemble. We also appreciate your feedback regarding the product description and will take it into consideration.
Kind regards,
Elyn
vidaXL
Terrible company to deal with
Terrible company to deal with. 3 agents have hung up on me was promised next day delivery I ordered this on the 5th and still haven't received it. Told I can't cancel it as it's in the final stage. Even though yodel hasn't received this parcel. They are telling me it might be delivered next week but if I wanted a refund I had to refuse delivery and wait 10 days.
*** Update***
After finally talking to Michelle she was professional and gave me a full refund. If only Matthew, Angel and Angeline were as brilliant as michelle.
9 July 2026
Unprompted review
Reply from vidaXL
Hi Tim,
Thank you for taking the time to update your review.
I appreciate your kind words and am pleased that I was able to assist in resolving the matter for you. I understand the frustration the delays and earlier experience caused, and I would like to thank you for your patience while we worked towards a solution.
Your feedback is greatly appreciated, and I am glad we were able to reach a positive outcome.
Kind regards,
Tanya
vidaXL Webcare Team
Terrible experience with vidaxl ordered…
Terrible experience with vidaxl ordered on guest checkout, Payment taken but never received a confirmation email. Used the ai chat box finally got through to a human who couldn’t really help as I’ve never received any confirmation email even after sending a screenshot of the payment with vidaxl.co.uk as the vendor I was asked what website I made the purchase. Looks like I’ll have to try claim back on my credit card. What company cant find an order with your name, address and payment you’ve used even the product and time you made the purchase.
8 July 2026
Unprompted review
Reply from vidaXL
Hi Kieran,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you have experienced locating your order and the frustration caused by not receiving an order confirmation. We understand how concerning this situation must be, especially when payment has already been taken.
We have reached out to you directly via Trustpilot to request some additional information so that we can investigate this matter further and assist you. We look forward to hearing from you and helping resolve the issue as quickly as possible.
Kind regards,
Tanya
vidaXL Webcare Team
Ordered a fitted blind via the website
Ordered a fitted blind via the website. It arrived promptly and seems to be of good quality, however, this is where the positives end. When I ordered I did not get a receipt. When the blind was delivered there was no receipt. Ordinarily this wouldn’t be a problem, but this was an order through my employer and I needed a receipt or invoice for VAT purposes. I contacted customer services and asked for a receipt. They couldn’t find my order. I sent them a photo of my parcel label with reference numbers, but they still couldn’t find my order. Eventually I was told to send my companies vat number and an invoice would be issued. I did this and heard nothing. I chased them up and they said they could not give me an invoice via this method even though they suggested it.
I spent weeks going back and forth trying to sort this and got nowhere. It doesn’t surprise me that the reviews are awful. I won’t be using them again.
8 July 2026
Unprompted review
Reply from vidaXL
Hi Lee,
Thank you for your Feedback.
I'm pleased that we were able to connect and work through your concerns. While I regret the time and frustration involved in obtaining the documentation you required, I appreciate the opportunity to assist and help bring the matter to a resolution.
Thank you for your patience and for allowing us the chance to address your concerns. We value your feedback, as it helps us improve both our service and customer experience.
Should you need any further assistance in the future, please don't hesitate to reach out.
Kind regards,
Tanya
vidaXL Webcare Team
Beautiful bed hard to put together
Beautiful bed hard to put together, although a good few rusty bits I couldn't return as it was for my daughters birthday
20 June 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are sorry to hear that the assembly was difficult and that some parts arrived with rust. We appreciate you sharing your experience, and if you need any assistance, please contact us at feedback@vidaxl.uk.
Kind regards,
JC
vidaXL
Item arrived with wrong panels and…
Item arrived with wrong panels and brackets broke on first use. although this was instantly reported to Vida XL nothing ....STILL has not been done.... NO REFUND Or EXCHANGE.
26 June 2026
Unprompted review
Reply from vidaXL
Hi Lisa,
Thank you for sharing your experience.
We are sorry to hear that the item arrived with incorrect panels and that you experienced issues with the brackets during use. We understand how disappointing it is when a product does not meet expectations and when the resolution process feels longer than anticipated.
We have reached out to you directly regarding this matter and requested additional information so that we can investigate the issue thoroughly and assist you further. We appreciate your cooperation and look forward to resolving this for you.
Kind regards,
Tanya
vidaXL Webcare Team
Excellent service
Excellent service, good quality, well packaged and super fast delivery. Really happy with my purchase.
27 June 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful review. We’re delighted to hear that you were pleased with the service, the quality of your purchase, the packaging, and the fast delivery. We truly appreciate your support and hope you enjoy your purchase.
Kind regards,
JC
vidaXL
Great range of circular mirrors in the same design
Great being able to get matching circular mirrors in a range of sizes, really pleased with how they look and they have good hangers and padded supports on the back to make them sit flat.
19 June 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful review. We're delighted to hear you're pleased with your matching circular mirrors and that you appreciate their design, hangers, and padded supports. We hope you continue to enjoy them for years to come.
Kind regards,
JC
vidaXL
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.