Experience with Vivino was fine. The winery that accepted our order shipped late and then because we qualified for free shipping, I assume they sent it FedEx ground, which took forever. Hopefully our... See more
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Some bottles of the order were as expected but 2 were not . The two in question were different from the other 4 and although not bad wine were just not as the other 4 which were as i remember this win... See more
Found some nice new Cabernet Sauvignon through Viviano. Only problem was the three bottles were shipped to me and received today yet the individual bottles were a little bit warm due to the v... See more
There are many selections at rather moderate prices. But I had to wait to receive a message of shipping. I asked their support team and everything went well.
Company details
About Vivino
Written by the company
With over 70 million users and growing, Vivino is the world’s largest wine app and online marketplace, trusted by millions to discover and buy the right wine every time.
Explore thousands of wines from top producers and trusted local retailers, all carefully selected to match your taste. Read real, unbiased reviews from the world’s largest community of wine drinkers to make confident choices.
Take advantage of seasonal offers and curated recommendations, and enjoy a smooth, secure shopping experience powered by reliable fulfillment partners.
Premium Features for a Better Experience
Vivino Premium enhances your wine journey with access to exclusive deals, personalised match scores, restaurant wine list scanning, and an ad-free experience — all designed to help you find the perfect wine, faster.
Stay Informed with Vivino News
Our Wine News section keeps you up to date with curated content, from top-rated wine recommendations and seasonal pairing guides to beginner tips and trends in organic, vegan, and biodynamic wines.
Always-On Customer Support
Our support team is here whenever you need us. We offer 24/7 assistance through our chatbot, with the option to connect with a live agent during support hours.
Trusted by Millions
Vivino is trusted worldwide by users who want to discover and enjoy wine with confidence. Join the community and find your next favourite bottle today.
Contact info
114 Sansome Street, suite 1320, 94104, San Francisco, United States
- Vivino offers chat support
- Please visit https://www.vivino.com/contact if you need any support from our customer service team.
- vivino.com
3.9
Great
24K reviews
Asks customers to review
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- Product has good quality
- Product has good quality.
- Ordering is easy and delivery relatively fast.
- The price is ok.
21 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Aug 25
Aug 25, 2026
1:54 PM
Delivered at DHL ServicePoint, ready for collection by the recipient
DHL Benelux
Je n’ai toujours pas reçu ma commande
22 August 2026
Reply from Vivino
Bonjour,
Merci de nous avoir fait part de votre expérience. Nous sommes désolés pour les problèmes de livraison rencontrés avec votre commande.
J'ai vérifié le lien de suivi, et il semble que vos vins aient été livrés à un point de retrait le 25 août.
Nous avons bien reçu votre message et nous vous répondrons prochainement par e-mail afin de vous offrir un soutien plus personnalisé et de vous aider à résoudre ce problème rapidement.
Nous vous remercions de votre patience.
Cordialement,
Vivino | Customer Support
very quick and perfect delivery
very quick and perfect delivery. informed all time on the status of the purchase
22 August 2026
Great experience
One of very few companies that had the specific wine I was looking for. It was delivered very quickly too.
1 September 2026
Great selection and well priced
1 September 2026
Great experience with fast delivery
21 August 2026
Easy way to get great wine
21 August 2026
Easy website to follow
Easy website to follow, found exact Bordeaux wine I was looking for
21 August 2026
Fast and excellent service and delivery
31 August 2026
I ordered first 6 bottles and paid with…
I ordered first 6 bottles and paid with Bancontact. I could add ZOMER26 action. A few minutes later, a message popped up, telling that the order was cancelled, because of non-payment. I re-ordered the 6 bottles and paid now with a credit card. This time the order was confirmed, but without the ZOMER26 discount.
Final result? 12 bottles are now on their way, in lieu of 6. On 6 of them there is no discount applied.
21 August 2026
Reply from Vivino
Hi Hendrik,
Thank you for taking the time to share your experience.
We’re truly sorry to hear things didn’t go as expected. We aim to deliver a great experience with every order, and it’s clear we missed the mark this time.
So we can investigate what happened and find the best solution for you, please contact our Vivino Support team directly including your order number and a reference to this review.
The best ways to reach us are:
- On the Vivino App: Go to your Profile > Settings > Help & Support.
- On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically
Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed.
We look forward to the opportunity to make this right for you!
Kind regards,
Vivino | Customer Support
Only 1 of 20 wines we can Order
Only 1 of 20 wines we can Order, so hey to use this App??
31 August 2026
Reply from Vivino
Hi Bernhard,
Thank you for taking the time to share your experience.
We’re truly sorry to hear things didn’t go as expected. We aim to deliver a great experience with every order, and it’s clear we missed the mark this time.
So we can investigate what happened and find the best solution for you, please contact our Vivino Support team directly including your order number and a reference to this review.
The best ways to reach us are:
- On the Vivino App: Go to your Profile > Settings > Help & Support.
- On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically
Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed.
We look forward to the opportunity to make this right for you!
Kind regards,
Vivino | Customer Support
Fast and concrete action.
14 August 2026
An interesting product at a good price.
31 August 2026
Continue to not have the wine ordered…
Continue to not have the wine ordered not in inventory. However overall I enjoy the experience
30 August 2026
Reply from Vivino
Hi Norm,
Thank you for taking the time to share your experience.
We’re truly sorry to hear things didn’t go as expected. We aim to deliver a great experience with every order, and it’s clear we missed the mark this time.
Delays can be frustrating, so we've reached out to you by email so we can follow up with more tailored support and help resolve this quickly.
Thank you for your patience, we hope your wine reaches you very soon!
Kind regards,
Vivino | Customer Support
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