Hi Norm,

Thank you for taking the time to share your experience.

We’re truly sorry to hear things didn’t go as expected. We aim to deliver a great experience with every order, and it’s clear we missed the mark this time.

Delays can be frustrating, so we've reached out to you by email so we can follow up with more tailored support and help resolve this quickly.

Thank you for your patience, we hope your wine reaches you very soon!

Kind regards,

Vivino | Customer Support