VIVAIA Reviews 

5,879
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, stylish designs, and high quality, often noting they are well-made from eco-friendly materials. Many appreciate the fast, well-packaged delivery and the excellent, responsive customer service. However, some people were dissatisfied with sizing, finding shoes either too tight or too large, which occasionally caused discomfort. A few other people also mentioned unhelpful customer service and unexpected return shipping costs. Additionally, some reviewers expressed concerns about product durability or how well items held up after washing.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the shoes for their comfort, style,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting quick and timely shipping,... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ordering process... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered boots from this on line company previously. What I am really impressed with are the following: timely updates, GREAT fit, follow up customer interaction and it is a small business (it... See more

Rated 5 out of 5 stars

I was very nervous about buying sandals from this company as they were shipped from China directly and I wanted them for my holiday, but they arrived super fast. I was also worried that the sizing wou... See more

Rated 5 out of 5 stars

I have never purchased a more comfortable shoes before. There was no breaking in period with these. I have purchased two colors of the Square Toe Margot V-Cut Flats (Margot 3.0) in black and in yell... See more

Rated 5 out of 5 stars

The shoes complete their promise of being comfortable for people with corns or other issues requiring a wider toe space. However, they are also attractive and easy to put on and take off. My wife nee... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.6

All reviews

(5,879)

1,140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointed

I was expecting them to be as comfortable as advertised, but unfortunately I ended up with multiple blisters on my toes and the back of my ankles.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

A proud owner of Vivaia flats

I'm now the proud owner of two pairs of Vivaia shoes. The ordering process was simple, the shoes arrived promptly, and they fit perfectly. They are so comfortable - my go-to shoes for just about everything, and I love the fact they are both washable and waterproof.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I have MULTIPLE pairs of these shoes

I have MULTIPLE pairs of these shoes - they are gorgeous and I get tons of compliments - I have the sneakers a in a couple pairs and the loafers also in a couple pairs, and finally a wedge sandal. The laces are so unique for the sneakers an and you can customize your look, and along with the shoe/lace jewelry - just WOW 🤩! Finally, when I needed a pair of shoes for a specific event (maybe the laces, too) customer care was STELLAR - EVERYTHING came BEFORE my events and ooof the compliments just kept coming - THANK YOU❣️ when new shoes are needed, Vivaia (hopefully SIGNIFICANTLY sustainable🙏)!!!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

4 pairs! This company has produced the most…

This company has produced the most comfortable shoes. I now own 3 pair of pointed flats and a pair of sneakers. All have fit me very well. They are stylish and comfortable. In the past to find shoes to fit a wide foot style had to be sacrificed. Not so with Vivaia the shoes arrived timely. They are true to size and well made.

1 June 2026
Unprompted review
Rated 3 out of 5 stars

Online ordering issue resolved

Order placed online. Received no order confirmation but credit card charged. Received no goods - still trying to speak to a human! Bot keeps asking for order number but I wasn’t sent one. Is there a human or a telephone number please? Previously purchased from store with no problem.
UPDATED
Pleased to say that customer service has now been in touch with delivery information. One order now delivered and second order with shipper for delivery. Thank you Vivaia for responding to my issue - they are lovely shoes

20 July 2026
Unprompted review
VIVAIA logo

Reply from VIVAIA

Dear Linda,

We're very sorry to hear about your recent experience, especially as you've previously enjoyed shopping with us in-store.

We sincerely apologize for the inconvenience caused by not receiving your order confirmation and for the difficulty you experienced trying to reach our support team. We understand how frustrating this must be, particularly when your payment has already been processed.

Please don't worry—we'd be happy to help locate your order. To better assist you, please contact us directly at support@vivaia.com and include your name, the email address used for the purchase, and any payment details available. Please also use the subject line "Review from trustpilot.com." Our team will review your case and assist you as quickly as possible.

Kind regards,
VIVAIA

Rated 5 out of 5 stars

Excellent sandals.

I purchased a pair of sandals and I couldn't be happier.
They are very well made, very comfortable and stylish.
I expect them to last a long time. I will buy Vivaia shoes again!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy VIVAIA Customer

Bought my first VIVAIA Shoes overseas and loved it, comfortable very stylish. Then bought another Three pair online so easy and enjoying wearing them all. Very good Quality no problem with delivery service. So all in all very Happy with my VIVAIA🙂

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I now have 4 pairs of VIVAIA shoes

I now have 4 pairs of VIVAIA shoes, all flats in different models and colours. They are comfortable, elegant and light, easy to combine with different outfits and to take on holidays, packed in your luggage.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

I love these shoes!

I love the shoes!! On trend, comfortable, washable and quality. It is also a plus that they are environmentally friendly in their materials. I have exchanged shoes for a larger size and the process was very smooth with customer service following up all along the way. Amazing

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Quality

Amazing quality.Very happy with my recent phurcase.My Loafer shoes are very comfortable for long walks.

19 July 2026
Unprompted review
Rated 4 out of 5 stars

Comfortable, all but straps

The ordering, purchase and receipt of my Sally Pro sandals met the high standards I’ve come to expect from Vivaia—this is my sixth pair! My only comment/ suggestion to make them more comfortable would be to add a smoother material to the underside of the toe straps, which rub painfully across the top of my toes. Also, please keep working on softening the heels of your loafer styles. I love the look, but had to return the three pair I tried. Thank you.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Best shoes I have ever purchased

I have never purchased a more comfortable shoes before. There was no breaking in period with these. I have purchased two colors of the Square Toe Margot V-Cut Flats (Margot 3.0) in black and in yellow apricot quilt. Both are stylish enough to dress up or down. I will be making another purchase of one of their boots for fall/winter but am still deciding which one to buy.

Delivery went smoothly and arrived by the scheduled date. The order process on the site went well. And the quality of the shoe is very good and are easy to spot clean; some shoes are machine washable but I haven’t tried it yet. Do not hesitate. These are so worth it.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Loyal customer reviews

Loves this shoes brand.Comfortable and multi choices designs just name it.They have all types of shoes.I owned 5 pairs and i am a loyal customer.
Pricey but worth the values.Anyway Vivaia always giving discount coupons so no worries.My favs are their sandals.100% soft and comfortable for summer walking whole day.Highly recommended.

17 July 2026
Unprompted review

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