Such a nice change to speak to someone who is from England ! Very helpful & couldn’t do enough for me. Polite , clear & extremely professional. We chatted about my operation being on his 30th Birthd... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Joseph was so helpful, and a delight to speak to. He answered all my questions, and reassured me on the things I wanted more clarification on. He kept a sunny personality through the call, and wen... See more
Company replied
The lady I spoke last Monday to was extremely pleasant. She put me at my ease, even though I was phoning about a suspected cancer. If it hadn't been for the circumstances, I would almost say that I en... See more
Company replied
Simon was cheerful, knowledgable, and personable. He helped me quickly, and I felt completely at ease with some of the confusion surrounding my care plan. He answered the phone quickly - in fact the w... See more
Company replied
Company details
Written by the company
Our health and life insurance does all the great things you’d expect to keep you protected. But we also take it a step further. What makes our cover better is how you can actually use it from day one to look after your long-term health. All so you can stay at your best and be covered at the same time.
Written by the company
See why we're great
We reward people for everyday healthy habits.
Get top-rated cover
Vitality’s health insurance and life insurance is 5 Star Defaqto rated.
Improve your health
Get all the tools you need to stay at your best, so you can enjoy good health for longer.
Save and earn rewards
Vitality members who keep moving save £332 a year on average with rewards*.
Qualifying plans, terms and conditions apply.
* Platinum Vitality status members saved on average £332 a year in 2023. Gold members saved on average £253. Silver members saved £192. Bronze members saved £184. Vitality analysis, 2024.
Contact info
5th Floor, 80 Strand, WC2R ODT , London, United Kingdom
- 0345 602 3523
- info@vitality.co.uk
- vitality.co.uk
4.5
Excellent
68K reviews
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This company invites their customers to review, whether positive or negative
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Life insurance help
The service I received from a particular staff member who was incredibly helpful and made it so much easier for me.
16 August 2026
Reply from Vitality
We're so pleased to hear that a member of our team was incredibly helpful and made your experience so much easier. Thank you for your kind feedback! - Enya
Promised a call back on two occasions…
Promised a call back on two occasions Thursday morning last and this morning Saturday 5 September
5 September 2026
Reply from Vitality
We appreciate you sharing your experience. We are concerned to hear about the missed callbacks and we will make sure this is looked into for you. Your details have been passed over to our Care Team who will contact you directly to discuss this. - Enya
Helpful, supportive, and friendly advice
Helpful and friendly advice, the process felt supportive.
30 July 2026
Reply from Vitality
We're so happy to hear that you found our advice helpful and friendly, and that the process felt supportive for you. Thank you for sharing your positive feedback! - Enya
I decided to take out life insurance…
I decided to take out life insurance over the phone which was sorted by Carla. She was fantastic at explaining everything, went through all the questionnaires/ processes and was very patient. It was very easy and so nice to speak to an actual person rather than a machine!! Excellent customer service which definitely made a difference- highly recommend her, thank you!
5 September 2026
Reply from Vitality
We're so pleased to hear about your positive experience with our team member! It's wonderful that they were able to explain everything clearly and patiently. We truly appreciate your feedback! - Enya
Excellent person at Vitality Health
Had a very helpful and knowledgeable person who was able to answer all my questions.
29 August 2026
Reply from Vitality
We're so pleased to hear that you had such a positive experience and that our team member was able to answer all your questions. Thank you for sharing your feedback! - Enya
Very clear policy that fits what I…
Very clear policy that fits what I need. Listened to my questions and answered them all clearly. Great value premiums with incentives that make it even better value
5 September 2026
Reply from Vitality
We're so pleased to hear that our policy fits your needs and that all your questions were clearly answered. It's wonderful to know you found great value in our premiums and incentives. - Enya
The agent was fantastic
The agent was fantastic! She was very empathetic and understanding of my issue. She offered advice and guidance and I really felt that she cared!
3 September 2026
Reply from Vitality
Thank you for sharing your positive experience with us. We're so pleased to hear that our colleague was empathetic, understanding, and provided helpful advice and guidance. - Enya
Great customer service
Great customer service. Andy was a very good communicator, listened and was very supportive and helpful during the call
4 September 2026
Reply from Vitality
Thank you for sharing your positive experience with us. We are so pleased to hear that our team member was a very good communicator, listened, and was supportive and helpful during the call. - Enya
Great Customer Service!
5 September 2026
Reply from Vitality
Thank you for sharing your positive experience with us. We are so pleased to hear you were happy with the service provided. - Enya
Staff could not have been more helpful.
5 September 2026
Reply from Vitality
We're so pleased to hear that our team was able to provide such excellent assistance. Thank you for sharing your positive experience with us! - Enya
Responsive and friendly customer…
Responsive and friendly customer support. Knowledgeable and reassuring
5 September 2026
Reply from Vitality
We're so pleased to hear that you had such a positive experience with our team. It's wonderful to know that you found them to be knowledgeable and reassuring. Thank you for sharing your kind words! - Enya
Reply from Vitality
Thank you for taking the time to share your positive experience with us. We're so pleased to hear that you found our team to be helpful, polite, and professional. - Enya
Chris was so patient and was very…
Chris was so patient and was very helpful with getting a policy set up for us.
4 September 2026
Reply from Vitality
We're delighted to hear that our team member was patient and very helpful in getting your policy set up. Thank you for sharing your positive experience with us! - Enya
If you can get other options do
If you can get other options do, the company will find all the ways to say sorry we can't cover this case
5 September 2026
Reply from Vitality
We're sorry to hear about your experience and appreciate you sharing your feedback. We apologise for the inconvenience caused to you with our cover options. Your details have been passed over to our Care Team who will be in touch to discuss this further. - Enya
Jack was really helpful in sorting out…
Jack was really helpful in sorting out a potential problem & phoned back when he said he would with the solution
4 September 2026
Reply from Vitality
We're so pleased to hear that our team member was helpful in resolving a potential problem and followed up as promised with a solution. - Enya
I forgot her name but she was really…
I forgot her name but she was really good polite and specific and very helpful thank you :)
4 September 2026
Reply from Vitality
We're so pleased to hear that our team member was really helpful and polite. Thank you for sharing your positive experience with us! - Enya
Reply from Vitality
Thank you for your kind words. We are so glad to hear you found our team to be both friendly and helpful. We appreciate your feedback! - Enya
Amazing customer service and excellent policy and perks.
Lesley was so helpful over the phone, was extremely friendly, gave me a quote based off the information I gave her then tailored that perfectly to my personal needs, budget and wishes.
She explained everything to me thoroughly and answered every question I had leaving me extremely happy.
I was insured elsewhere prior to the phone call, but Vitality has a much more comprehensive cover than my previous insurance provider.
I’m very happy with my life insurance policy, the benefits that comes along with being insured by Vitality, but also the customer service was outstanding.
Will be recommending Vitality to anyone I know who is looking for life insurance.
1 September 2026
Reply from Vitality
We are so happy to hear about your positive experience with our team. It's wonderful to know that our colleague was able to assist you effectively and tailor a policy to your needs. We're delighted you're happy with your life insurance and the benefits. Thank you for recommending us! - Enya
Brilliant Millie/Milly
The representative called Millie/Milly was very welcoming, friendly and professional. She took time to clarify my details, explain the process and update the relevant details. In addition, Millie/Milly communicated well and was efficient in sending the required documents. Thank you for your help, Millie/Milly!
4 September 2026
Reply from Vitality
This is wonderful to hear! We're so pleased that you had such a positive experience and that our representative was welcoming, friendly, and professional. It's great that they took the time to clarify details and explain the process so well. - Enya
Agents listen to your requirements
The agents listen to your requirements.
They give suggestions and follow through in helping you come to the best solution.
They take away the stress of handling appointments .
4 September 2026
Reply from Vitality
We're so pleased to hear that our agents listened to your requirements and helped you find the best solution. It's wonderful that we could take away the stress of handling appointments! - Enya
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